"I believe in the importance of addressing a situation right away and then offering a constructive conversation geared toward positive improvement. Last year I had a staff member not show up to work. I called her immediately and left her a message to say that I hoped she was alright, and that if she was indeed skipping work, to not return to the job unless she wanted to address her level of reliability and have an accountability plan. It ended up that she was feeling underutilized and demotivated! I gave her a couple of additional, but small, responsibilities. She ended up growing from there! I believe that corrective action should be approached in an empathetic way that is geared to solving the problem rather than just giving a slap on the wrist."
