"In my life and career, I have long learned to seek and welcome feedback. I have great empathy for others' experiences. While I strive to consider as many of those experiences as I can during the design and development of training programs, I can only account for so much. When I first started as an ID, I was resistant to constructive feedback. I thought that the evaluation phase only applied to the learners. I've since learned to evaluate the program's effectiveness, specifically the content and delivery method. What I do now is help facilitate the feedback process and ensure that learners have an easy and quantifiable way of assessing the effectiveness of the courses they go through. If I'm designing a self-paced online course, for example, I will add a short questionnaire once the modules under one topic are completed. Questions are around the length of the course, the relevance of the content, whether the objectives were met, among others. I also give learners space to comment freely. This way, I can make improvements to the current course and apply useful feedback to new courses. Not only that, but I also value their opinion."