How long does it typically take you to resolve a common IT support ticket?

One of the key metrics used to evaluate an IT support specialist's performance is the average time it takes to resolve a trouble ticket. This indicates the support specialist's efficiency and can be used to measure the average downtime users experience when they encounter an issue with their computer system. Both of these are important measurements of the organization's productivity. Since this is how you were evaluated in your previous positions, you should have an accurate time available and be able to comment about what impacts the time needed to resolve IT support issues.