"While there is no typical day as an IT support specialist, the day generally begins with a team meeting to discuss any outstanding issues, review our performance during the previous day or week, and obtain our assignments for the type of issues we will be working on or the departments we will be supporting. I then spend most of the day interacting with end-users by helping them resolve IT issues. Occasionally, I set aside time for research or education to update my knowledge about the systems we support and the issues we are likely to encounter. The last hour of the day is spent compiling reports which describe the issues I resolved, the end-users I've worked with, the average time to resolve an issue, and any unresolved issues which need to be addressed during the following day."