What experience do you have that has prepared you for a job in IT technical support?
This is a general question asking about your background. The interviewer can ask any type of question at any point during the interview. This question may seem redundant in that you've probably submitted an application and your resume containing this information when applying for this job. You assume that the interviewer should have read this already. However, they may not have had time to read your resume or simply want you to explain it in more detail. You should remain patient and step the interviewer through your resume emphasizing the experience, which qualifies you for the position for which you are interviewing.
"I have a great deal of experience which has prepared me for this role. It started in high school when I was a member of the school's computer club. I spent a great deal of time helping other students with minor computer issues. I leveraged this experience when attending technical school to sharpen and expand my skills. Throughout my previous jobs, I have worked on various systems, including hardware, software, and network connectivity. I've also gained a great deal of experience working with end-users and providing exceptional customer service."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I have more than 15 years of experience providing IT technical support for end-users. My passion for computers started with my first job 24 years ago when I worked as an accounts clerk in a manual environment. I spent a great deal of time analyzing the ways to optimize manual into automated processes. At present, I am handling level 1 and level 2 IT tech support and network support which makes me a suitable candidate for the IT technical job.
Marcie's Feedback
Excellent! It sounds like you have a lot of experience in this area. The interviewer will also appreciate that you are passionate about computers. Great response!
Anonymous Answer
In high school, I volunteered at Carlisle Business Centre as an Assistant Administrator. I provided technical solutions the organization needed. My colleagues praised my skills and I took their advice to study Business, IT, and Management. I used my technical and soft skills as an advantage as a Store Manager and put my studies into practice to increase sales and provide exceptional customer service.
Chad's Feedback
This is a great start! Consider providing more detail in your response to ensure the interviewer has all of the information they need to trust you will be successful in the role, if hired. For instance, what type of technical support did you provide in your volunteer role as an Assistant Administrator? What technical and soft skills specifically did you utilize as a Store Manager? Focus on emphasizing the experience that qualifies you for the position for which you are interviewing.
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