IT Support Mock Interview
Master 25 IT Support interview questions covering troubleshooting, customer service, and technical scenarios.
Question 2 of 25
What motivated you to pursue a career in IT technical support?
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Example Answer
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
This is an opening question that the interviewer will ask early in the interview to begin the conversation, learn more about your background, and collect information they can use for future questions. This also allows you to direct the interview towards an area that you are comfortable talking about.
William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"I have always had a keen interest in technology and have worked with computers since I was young. As I progressed through high school and considered what to do as a profession, IT technical support seemed natural. I frequently helped my friends and family fix their computer issues, and I enjoyed it. Rather than go to college, I decided to attend a technical school to acquire the skills I needed. This led to my first position and the rest, as they say, is history."
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Anonymous Answer
From a young age, my family encouraged me to build PCs. My first OS was a Linux Mint at the age of 8. This opportunity to understand computer hardware and the practice of software has made me a quick study of technology. The ability to communicate with customers began at 15 when I completed my work experience at a retail store and then worked my way up to a manager position.
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Wow! It's terrific that you were exposed to personal computers from such a young age, and from that exposure developed an interest in technology. If you have any formal education related to computers or information technology (IT), consider including it in your answer to present the interviewer with a more complete picture of your journey to this point.
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