"When a user contacts me regarding slow performance, the first thing I do is ask them to be more specific. Does the computer start slowly, do programs execute slowly, is accessing information from the internet taking a long time, or is it some other issue? Once I determine the symptoms, I then go about investigating the root cause. It may be something as simple as too many programs trying to execute simultaneously. Or a user may need to increase the amount of memory or storage they have in the system. Regardless of the cause, I work with them using standard procedures to resolve the issue as quickly as possible and to provide them with an excellent experience."