Have you ever led a team or investigation? Tell me about that experience.

How to Answer
Answer Example
Community Answers

The interviewer is looking at your leadership skills. Describe an investigation or a time you lead a team and how it made you feel. It might be that you were a fire captain and had to lead your crew at a structure fire or vehicle accident, or it could be that you led an arson investigation. If you have never led a team or investigation before, say that you have not. But, use an example from the past where you supervised employees or were the captain of a sports team.

"I have led many teams during my time as a fire captain. I was in charge of how any medical call, vehicle accident, or structure fire went, and I relied on my crew to do the best job they could. We did a lot of training at the station, so my crew knew beforehand what was expected at every call. Since they knew their jobs so well, it was easy to lead them and know they would do a great job. I thoroughly enjoyed my time as a fire captain."

Anonymous Answer

"I was a Customer Service supervisor working on behalf of ______ at the Fire Prevention Fee Service Center. I led a team of Customer service agents and petition analysts. We had a state-mandated goal of responding to petitions within 6 months of postmark and fielded an average of 80-120 calls per day with a service level that exceeded 80% ( answered in under 60 seconds) I was responsible for training employees on any new policies or procedures and providing verbal and written performance evaluations."

Amanda's Feedback

This answer illustrates that you do have team leadership experience and does a good job of providing context so that the interviewer understands the nature of your past work in leading others. You can strengthen this response further by talking briefly about the leadership skills you relied on to maintain high service levels and complete petitions within mandated timelines such as setting achievable goals, communicating clearly, or fostering a "can-do" spirit when it comes to helping customers.