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Top 20 911 Dispatcher Interview Questions
Question 1 of 20
What was your greatest accomplishment as a 911 dispatcher?
"My biggest accomplishment as a 911 dispatcher would be summed up by all of the children that I have been able to help. I have a deep caring for kids who are in scary situations."
Accomplishing something, big or small, is a really motivating thing to talk about. What has been your biggest accomplishment? What was the emotional reward?
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List of 911 Dispatcher Interview Questions
  1. What was your greatest accomplishment as a 911 dispatcher?
  2. After each call, how do you evaluate yourself, personally, on how you handled the call and what you could do better next time?
  3. By providing examples, convince me that you can adapt to a wide variety of people, situations and environments.
  4. How often do you second guess your decisions? What makes you do so?
  5. Have you spoken to any other dispatchers on what this position is like?
  6. Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.
  7. Describe your experience working in a situation where you've had to closely follow rules, regulations, and procedures.
  8. Describe a work situation during which you became very upset, but had to recover quickly. What type of situation; how did you recover?
  9. What experience do you have handling phone calls, or radio even?
  10. Why are you the best 911 dispatcher for us?
  11. How do you learn from your mistakes?
  12. What do you feel is the most important skill a 911 dispatcher should possess?
  13. What decisions are easiest for you to make? What are the most difficult?
  14. How do you decide what gets top priority when scheduling your time?
  15. Tell me about a situation where you had to quickly adapt to inevitable changes as a 911 Dispatcher.
  16. How well do you work with people?
  17. What motivates you as a 911 dispatcher?
  18. Would you work holidays and weekends?
  19. What was your biggest disappointment as a 911 dispatcher?
  20. Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?
Authors:
Contributing Author
Rachelle Enns
Recruiter
 
Contributing Author
Ryan Brown
Mockquestions.com
 
911 Dispatcher Information
August 17th, 2017

911 Dispatchers deal specifically with emergency calls. They communicate directly with emergency responders and citizens of their location. 911 dispatchers will be asked to work in a very stressful environment as every phone call can be a situation of urgency where lives are at stake. Emergency dispatchers may also be expected to handle text to telephone calls for the disabled and non-emergency phone calls. Communities often have their 911 dispatchers initiate the Emergency Alert System when needed. All of these duties sum up perfectly how serious the responsibility is for a 911 dispatcher.

911 Dispatchers should be able to handle almost any stressful situation in calm and controlling manner. They should be able to stay focused and alert throughout their work schedule. Dispatchers should be very compassionate and capable of listening and communicating well. They must have an excellent job history that displays a high level of responsibility.

A 911 Dispatcher job interview will be tough for the job seeker. Individuals with a work history as a 911 Dispatcher must be able to answer multiple scenario-based interview questions. Questions to expect: How would you handle an emergency call that dealt with a family member? How would you handle a disruptive caller using inappropriate language? When have you had to multi-task at a previous job? For dispatchers without experience in the field, expect questions that ask how you have handled stress in your line of work. For more 911 Dispatcher interview questions, keep browsing our page, Mockquestions.com.



911 Dispatcher User Submitted Interview Answers
Question 1 of 20
What was your greatest accomplishment as a 911 dispatcher?
"My biggest accomplishment as a 911 dispatcher would be summed up by all of the children that I have been able to help. I have a deep caring for kids who are in scary situations."
Accomplishing something, big or small, is a really motivating thing to talk about. What has been your biggest accomplishment? What was the emotional reward?
More professional answers available after the upgrade
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User Submitted Interview Answers
1.
Receiving an award for Southwest Georgia Terminal Operator Coordinator of the year.
2.
I never been a dispatcher.
3.
Being able to help citizens and police/medical and fire.
4.
I have never been a 911 dispatcher, but on the other hand I have had accomplishments as an incoming customer service representative. The greatest accomplishment was when I was able to save a customer financial status by realizing it was not them over the phone and executing a plan to contact another agency and inform them of the issue.
5.
Knowing I helped in a stressful situation.
Question 2 of 20
After each call, how do you evaluate yourself, personally, on how you handled the call and what you could do better next time?
"I do evaluate myself personally after most calls. Generally with the more unique situations, or high stress calls. After hanging up, I will check with myself on how I feel about my performance. If there was a situation where I felt rusty or unsure, I will write it down and revisit it at the end of the day. I am really open to feedback and will often ask other dispatchers how they would have handled it differently."
Being able to look critically at your own performance is a really important skill to have. How do you keep yourself in check for strong performance? Are you open to self development and improvement? Discuss how you do this.
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User Submitted Interview Answers
1.
Did I treat them the way I wanted to be treated? Did I give my undivided attention and showed empathy and compassion.
2.
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3.
Didn't get the information quickly and accurately and relay it to the proper department.
4.
I look at the things I could have done differently to make the caller feel the most comfortable and calm.
5.
I replay how I handled the call.
Question 3 of 20
By providing examples, convince me that you can adapt to a wide variety of people, situations and environments.
"I have worked as a 911 dispatcher in a small town in Ohio, as well as in New York City. The range of experience that brings to my career is valuable. For example, in the small town in Ohio, many of the calls I took were from elderly individuals who called primarily about security and health related issues. In New York I manage a much higher volume of calls that have a much larger and varying degree of seriousness."
Be sure to give specific examples and talk about your overall dispatch experience.
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User Submitted Interview Answers
1.
I've worked with many different types of people and in a variety of different jobs. I'm very tolerant of others and their beliefs.
2.
Going to different schools. I had to adjust to new kids, a new environment and situations. I adapt very well as I am flexible with changes. I can easily fit in with a diverse group new environment and situations.
3.
Coaching youth football. I had to balance relationships with children parents and officials during the games and also dealing with upset parents and children.
4.
Worked at a school, office,
5.
At my current job, the call volume here can fluctuate. It ranges from no calls, to heavy calls with almost everyone speaking loudly for the customers to hear them. When that happens, I match the tone of voice of my customer, calm and quiet to ensure that they have a good customer service they deserve.
Question 4 of 20
How often do you second guess your decisions? What makes you do so?
"I rarely second guess my decisions as I am well aware that I am so highly training to successfully manage emergency situations. The only time that I will sometimes wonder if I made the right decision is if a child is injured. I take that quite hard sometimes. Overall, though - I am very confident in my ability to make the correct decision."
It's okay to question yourself from time to time. The hiring manager would like to know that you do not make a habit of doing this, though. Create an answer that positions you as confident and capable.
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User Submitted Interview Answers
1.
Rarely. I usually think things over in my head before making a final decision.
2.
Not very often, I go with my gut instinct.
3.
I rarely second guess my decisions. When I do second guess them, it tends to be because I thought they may have been a faster way around the first idea.
4.
Not very often, I believe in gut instinct.
5.
I do not second guess my decisions, because I was trained correctly.
Question 5 of 20
Have you spoken to any other dispatchers on what this position is like?
User Submitted Interview Answers
1.
Yes. One of my friends is a supervisor in Rockingham county and I've gone to the dispatch center there to observe.
2.
Yes, my grandfathers wife is a police dispatcher.
3.
Yes. They said it can be a stressful career but very rewarding as well. I was told a story of a dispatcher who saved a choking child and recently attended his wedding.
4.
Yes, my sister was a dispatcher.
5.
Yes, my sister has been a dispatcher for over 14 years.
Question 6 of 20
Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.
User Submitted Interview Answers
1.
I worked as a correctional officer with medium security inmates. They were all males but different races, religions, and personalities.
2.
Working for us bank as a personal loan officer.
3.
I'm in the awards business. I deal with multi cultural diverse people daily.
4.
HHGregg as a warehouse associate, I had to wheel the customers purchased products out to their vehicles. During this job I met a wide variety of people from different cultures, and as I did so, I would always make small talk with them to ensure that they were having good customer service and the ensure that they knew their new product was being properly loaded into their vehicle at the time.
5.
Driving school bus you have a wide array of children you deal with daily.
Question 7 of 20
Describe your experience working in a situation where you've had to closely follow rules, regulations, and procedures.
User Submitted Interview Answers
1.
While working at the prison there were a lot of security and safety procedures in place also when I worked for Labcorp we had strict privacy rules concerning patient test results.
2.
Working for us bank you have to follow regulation guidelines, there are opening and closing procedures, including procedures for robberies, fraud prevention, etc.
3.
Dealing with workers comp laws.
4.
At my current job we had two irate customers and we were not aware if they were a threat to us or not so my boss told me to go to the back and keep an eye on the cameras. My boss made me go to the back because they were upset with me and we were waiting on the police.
5.
As a member of the local board of education I needed to attain training and keep discussions private.
Question 8 of 20
Describe a work situation during which you became very upset, but had to recover quickly. What type of situation; how did you recover?
User Submitted Interview Answers
1.
I became upset at an inmate who always followed me around and then whistled at me from behind. I handcuffed him and took him to my sergeant to make a harassment complaint.
2.
My loan customer I will never forget, an appraisail did not get done in time for customer and it ended in the application being dropped from system, even though it was out of my control, customer proceeded to yell and become vulgar. I remained calm, let him know how extremely sorry I was for the inconvenience, told him I would re submit application and go to upper managemnt to make sure his loan was at the top of priority list. The incident ended in a signed loan with a thank you card and gift card from the happy again customers.
3.
When a cook ruined the product that was to be the nights special.
4.
During the last week of training my class had a potlock. Each of us had to bring in a dish for the potluck. I brought in a 10 piece publix chicken for a class of 8 people. Another classmate argue that what I brought in wasn't enough. I didnt get upset as she didn't appreciate and what she said was wrong. I recover quickly by brushing it off and ignoring her remarks.
5.
An order was completed in a short time frame then the customer decide to change the entire order.
Question 9 of 20
What experience do you have handling phone calls, or radio even?
User Submitted Interview Answers
1.
I had to answer calls from 500 stores when I worked in customer service for Kmart dc in Greensboro.
2.
I currently answer phone calls daily and routinely as well as for security purposes.
3.
I have answered phone calls at my business.
4.
My current job I am call center representative. I handle the inbound and outbound call flow for the current campaign I am scheduled to work in for the day.
5.
I have a good amount of experience in all of them.
Question 10 of 20
Why are you the best 911 dispatcher for us?
User Submitted Interview Answers
1.
I'm calm, quick thinking, and very logical. I'm committed to working here and making this a long term career not just another job on my list.
2.
I am fast when it comes to learning and am always thinking about the best possible solution to every problem. I am looking for a career, and my heart is set on helping people in need and taking care of my community.
3.
Because I have solid work ethic, pay attention to detail, work in a calm manner.
4.
Being a little older I have more life experience and work experience than someone younger. I have raised 3 children and dealt with numerous parents and children for years. I have made important decisions and have a superior work ethic.
5.
Driven, focused and organized.
Question 11 of 20
How do you learn from your mistakes?
User Submitted Interview Answers
1.
Research and finding out where I went wrong and correcting or learning the right way to do things.
2.
I look at what I did wrong and analyze what it was and how I can do it better and different the next time.
3.
In the occasion of making a mistake like everyone does at some point in life, I have learned to accept a mistake on my behalf and to focus on that mistake as a learning block, although I do not make many mistakes and try to always thoroughly think everything through.
4.
By admitting them and not rationalizing my part of the mistake. I believe you have to own your mistakes as much as your accolades.
5.
I just dont make mistakes.
Question 12 of 20
What do you feel is the most important skill a 911 dispatcher should possess?
User Submitted Interview Answers
1.
Decision making with a calm and collected personality.
2.
Remain calm in voice, collect info and respond quickly.
3.
Ability to communicate. Get the information and get it to the proper department so we can help the person in need.
4.
The most important skill to me as a dispatcher would be a decision-maker. Who once efficeintly thinks out the situation and make the best choice to get the call escaled to the right department and the right amount of time.
5.
Common sense and being able to think outside the box.
Question 13 of 20
What decisions are easiest for you to make? What are the most difficult?
User Submitted Interview Answers
1.
Anything dealing with legal matters such as following the law is easy for me. I stay inside the law in almost all situations except maybe speeding. The most difficult decisions are more trivial things like where to eat, what to wear, etc.
2.
Most decisions are easy to make based off of initial instinct such as problem solving. I believe that every person at some point has had difficult decisions to make, however applying a 3 step evaluation for those obstacles ends in the best possible outcome. 1. Gather Information 2. Collect Opinions(if needed) 3. Predict possible outcomes for the decision you are making This helps for a better effective approach.
3.
Decisions I have made before and know that they are proven winners. New territory.
4.
Basic decisions. Decisions that are difficult usually involve if it will hurt someone else.
5.
The decisions that are easier for me to make are ones that I have already experienced and the ones that are the most difficult are the ones I havent experienced.
Question 14 of 20
How do you decide what gets top priority when scheduling your time?
User Submitted Interview Answers
1.
My daughter is always top priority for me and then the rest of my family. My job would be very important and get top billing also since I need it for my livelihood.
2.
While scheduling my time I prioritize my tasks to accomplish by deadlines and multi task to increase production.
3.
I know what's most important and that's what gets done first.
4.
Time it takes to accomplish each task.
5.
On the job, scheduling depends on what my coworker(s) own responsibilities are. If they have the phones sufficiently covered, I will step away from the desk to fulfill any other duties not related to answering or making phone calls. Off the job, I always set aside time to relax so I can unwind from an particularly taxing work.
Question 15 of 20
Tell me about a situation where you had to quickly adapt to inevitable changes as a 911 Dispatcher.
User Submitted Interview Answers
1.
Never worked in this position before but I'm sure some calls especially where the call is about someone who's life is in jeopardy would need to be handled as quickly and efficiently as possible.
2.
As a banker we constantly have to stay up to date with regulation and lending changes that have to be remembered in case of audits and to prevent errors that can lead to write ups, suspension, termination and even incarceration. I have never been a 911 dispatch.
3.
Again, I have no experience as a dispatcher thus far.
4.
Right after a police involved shooting, where the officer was badly wounded, I had to ensure that I remained professional to even a higher degree when speaking to citizens who may not have thought too highly of police.
5.
I had to adapt to the towers not being there anymore and I couldnt stop that.
Question 16 of 20
How well do you work with people?
User Submitted Interview Answers
1.
Very well I am personal able and knowledgeable of how to handle intense situations as not to ignite them but to go thru proper channels to reach desired outcome.
2.
I work well with almost everyone. I'm very tolerant of others and their personalities.
3.
I work amazingly well with others, I am a team player.
4.
Excellent. Whether it's work, coaching, or serving on various boards.
5.
I work well with people. I am a very team orientated person reason being from experience I know a lot more can be done with working on a team.
Question 17 of 20
What motivates you as a 911 dispatcher?
User Submitted Interview Answers
1.
Being that first person that can help them and get them the help they need.
2.
I would think working to help people and to help save people's lives and increase their odds of survival.
3.
I am not a 911 dispatcher, however knowing I will have a challenging and fast paced career helping others is what motivates me to apply and be a consideration to the company.
4.
To be able to use my skills and knowledge to help save a life.
5.
I want to help people and challenge myself.
Question 18 of 20
Would you work holidays and weekends?
User Submitted Interview Answers
1.
Yes I was in retail for 21 years worked a lot of holidays and my weekends plus I like having days off during the week.
2.
Yes. I worked holidays and weekends all the time at the prison for three yrs. My family is very understanding of my schedule and will change celebration dates if I have to work.
3.
Yes. I wil work whenever I am needed.
4.
Yes, I would work when needed.
Question 19 of 20
What was your biggest disappointment as a 911 dispatcher?
User Submitted Interview Answers
1.
Never worked as one before but I would think the 12 hour shifts have good and bad aspects.
2.
I have never worked as a 911 dispatcher so I do not have a greatest disappointment for this department.
3.
Realizing that everyone that calls for help, really does not want help; and there is nothing you can do to make them accept that help.
4.
Losing that child and then getting my first non compliant case.
5.
I have never been a 911 dispatcher, but for me personally it would be not being able to help another person in any situation.
Question 20 of 20
Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?
User Submitted Interview Answers
1.
Yes I have been able to keep myself composed and on task in the wake of stress and bad situations.
2.
Absolutely. I'm very calm and logical and believe I can handle any situation no matter how stressful.
3.
Yes. I've seen kids break bones and have had to be the one telling them to remain calm while help was on the way.
4.
Yes I can stand above pressure and make calm, rational decisions, in the wake of an emergency. I been able to work above pressure and stay calm because I know that I am saving a persons life.
5.
The only emergency, is the situation that has been prepared for through training, everything else is a challenge.
Video

Top 911 dispatcher interview questions, put together in an easy to view slideshow. For more 911 dispatcher interview questions, view our page below. Created on March 30th, 2016

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