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911 Dispatcher Interview
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22 Questions and Answers Written by Rachelle Enns

Updated on August 30th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 22
Have you ever worked in a cross-functional environment?
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How to Answer
If you have worked for a larger organization, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer.

Maybe you headed a project which required you to collaborate with the members from other response teams. You may have had the opportunity to organize a volunteer activity or team building exercise. Share any challenges that came up and what you learned from the experience.

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Question 2 of 22
Have you progressed in your dispatch career, as expected?
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How to Answer
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

Question 3 of 22
What has been your greatest accomplishment as a 911 dispatcher, so far?
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How to Answer
Accomplishing something, big or small, is a really motivating subject. Talk to the interviewer about what your proudest career accomplishment has been so far, and why.

Question 4 of 22
After each call, how do you evaluate your performance?
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How to Answer
Being able to look critically at your own performance is a really important skill to have. How do you keep yourself in check for strong performance? Perhaps you are open to self development and improvement or maybe you ask for feedback from your leader on a regular basis.

Question 5 of 22
Have you spoken to any other dispatchers on what this position is like?
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How to Answer
Researching the opportunity and the office is a really important first step before going to an interview. Tell the hiring manager the extent of your research, how you feel about the opportunity, and why you would like to be given this position.

Questions 6 through 22
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Author of 911 Dispatcher Answers and Questions

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 05/21/2013
Last modified on: 08/30/2018

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