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911 Dispatcher Interview Questions

22 911 Dispatcher Interview Questions
Question 1 of 22
Have you ever worked in a cross-functional environment?
How to Answer
If you have worked for a larger organization, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer.

Maybe you headed a project which required you to collaborate with the members from other response teams. You may have had the opportunity to organize a volunteer activity or team building exercise. Share any challenges that came up and what you learned from the experience.

Answer Example
"I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."
Answer Example
"For the majority of my career, I have worked in a cross-functional environment with a plethora of response teams and emergency professionals. It's a fantastic way to work because we can meet a goal or objective more efficiently while teaching each other new skills."
Entry Level Example
"I am new in my career and have not had the opportunity to work in a cross-functional environment, as of yet. I believe that the benefits of working in a cross-functional environment include a decrease in errors due to lack of resources, and an increase in efficiency."
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Question 2 of 22
Have you progressed in your dispatch career, as expected?
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How to Answer
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

Answer Example
"Overall, my career has progressed a touch slower that I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
Entry Level Example
"I am satisfied with my career progression this past year. Everyone, including me, hits roadblocks or setbacks, but I have been able to push through them and stay on track."
Experienced Example
"Absolutely, I am! I have enjoyed a fruitful career in 911 dispatch and am proud of my accomplishments so far. I look forward to even more successes in the years to come."
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Question 3 of 22
What has been your greatest accomplishment as a 911 dispatcher, so far?
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How to Answer
Accomplishing something, big or small, is a really motivating subject. Talk to the interviewer about what your proudest career accomplishment has been so far, and why.

Answer Example
"My biggest accomplishment as a 911 dispatcher would be summed up by all of the children that I have been able to help. I have a deep level of compassion for children who are in scary situations so every time I am able to assist, I feel a deep sense of accomplishment."
Entry Level Example
"The greatest accomplishment I have had so far is graduating University as an honors student while still working part time as a volunteer dispatcher. This showed me that I am able to dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my educational dedication."
Experienced Example
"I have many accomplishments that I am very proud of. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry."
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Question 4 of 22
After each call, how do you evaluate your performance?
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How to Answer
Being able to look critically at your own performance is a really important skill to have. How do you keep yourself in check for strong performance? Perhaps you are open to self development and improvement or maybe you ask for feedback from your leader on a regular basis.

Answer Example
"I do evaluate myself personally after most calls. Generally with the more unique situations, or high stress calls. After hanging up, I will check with myself on how I feel about my performance. If there was a situation where I felt rusty or unsure, I will write it down and revisit it at the end of the day."
Entry Level Example
"I believe that feedback, from more experienced individuals, is the key to ensuring strong performance every time. After each call, I plan to request feedback. I want to learn all that I can, in order to become the best 911 dispatcher that I can be."
Experienced Example
"Even after 12 years in this industry, I am really open to feedback and will often ask other dispatchers how they would have handled a call differently. In unusual or high-stress calls, it is incredibly important to debrief very soon after the call. This helps keep me in check and absorb any information that I need to hear in order to better myself."
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Question 5 of 22
Have you spoken to any other dispatchers on what this position is like?
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How to Answer
Researching the opportunity and the office is a really important first step before going to an interview. Tell the hiring manager the extent of your research, how you feel about the opportunity, and why you would like to be given this position.

Answer Example
"I have spoken with one of your other dispatchers about this position and she had so many wonderful things to say about working here. After researching online and speaking with her, I am even more excited about the opportunity. I would really love to have this job."
Entry Level Example
"During one of my internships, I met someone who worked here for a few years. He mentioned that even though the stress levels are high, the feeling of camaraderie is even greater. It made me feel very confident in the culture here, which is why I applied for the position."
Experienced Example
"I have become very familiar with your department through my years in medical dispatch. Your department has a very strong reputation of professionalism and positive culture. I very much look forward to joining your dispatch team."
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Author of 911 Dispatcher Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 05/21/2013
Last modified on: 08/30/2018

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About 911 Dispatcher

August 25th, 2018

911 Dispatchers deal specifically with emergency calls. They communicate directly with emergency responders and citizens of their location. 911 dispatchers will be asked to work in a very stressful environment as every phone call can be a situation of urgency where lives are at stake. Emergency dispatchers may also be expected to handle text to telephone calls for the disabled and non-emergency phone calls. Communities often have their 911 dispatchers initiate the Emergency Alert System when needed. All of these duties sum up perfectly how serious the responsibility is for a 911 dispatcher.

911 Dispatchers should be able to handle almost any stressful situation in calm and controlling manner. They should be able to stay focused and alert throughout their work schedule. Dispatchers should be very compassionate and capable of listening and communicating well. They must have an excellent job history that displays a high level of responsibility.

A 911 Dispatcher job interview will be tough for the job seeker. Individuals with a work history as a 911 Dispatcher must be able to answer multiple scenario-based interview questions. Questions to expect: How would you handle an emergency call that dealt with a family member? How would you handle a disruptive caller using inappropriate language? When have you had to multi-task at a previous job? For dispatchers without experience in the field, expect questions that ask how you have handled stress in your line of work. For more 911 Dispatcher interview questions, keep browsing our page, Mockquestions.com.