MockQuestions

911 Dispatcher Mock Interview

To help you prepare for your 911 Dispatcher interview, here are 30 interview questions and answer examples.

911 Dispatcher was updated by on December 15th, 2019. Learn more here.

Question 1 of 30

A 911 Dispatcher must know the region in which they operate. How strong is your geographic knowledge?

The interviewer wants assurance that you are confident in your knowledge of the surrounding areas. As a 911 Dispatcher, you must have strong geographical knowledge and excellent recall skills. Talk about the time that you have spent becoming familiar with the region. The hiring authority may also have geographic testing available, so it's great to offer your participation in any trial they may want to conduct.

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30 911 Dispatcher Interview Questions & Answers

Below is a list of our 911 Dispatcher interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

  • 1. A 911 Dispatcher must know the region in which they operate. How strong is your geographic knowledge?

  • 2. Do you consider yourself a persuasive person?

  • 3. Talk about one weakness, as it relates to your work as a 911 Dispatcher. How will you work to improve this weakness?

  • 4. As a 911 Dispatcher, you will be on the phone for the majority of your shift. How do you feel about this?

  • 5. If there were a domestic dispute phone call and a potential suicide call at the same time, but only one available officer, where would you send the officer?

  • 6. Our 911 Dispatchers are very busy. What kind of work volume are you capable of handling?

  • 7. Do you have current certification in CPR and First Aid? Are you comfortable giving CPR instructions on a call?

  • 8. Talk about your clerical skills, and how they will help you succeed as a 911 Dispatcher.

  • 9. Are you willing to learn the rules of the FCC in regards to frequency use?

  • 10. Tell me something fun about yourself.

  • 11. What advice would you give to a fellow dispatcher who was stressed out?

  • 12. Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?

  • 13. How would you handle a call from a panicked person who was speaking unintelligibly?

  • 14. How familiar are you with criminal law in our region?

  • 15. Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.

  • 16. What has been your greatest accomplishment as a 911 dispatcher, so far?

  • 17. When have you shown great integrity at work?

  • 18. Have you spoken with other 911 Dispatchers regarding what this career is like?

  • 19. After each call, how do you evaluate your performance?

  • 20. A 911 Dispatcher must pay exceptional attention to the small details. How would your co-workers describe your attention to detail?

  • 21. What do you believe to be the most essential quality of a 911 Dispatcher?

  • 22. Why are you the best 911 dispatcher for us?

  • 23. A 911 Dispatcher must react appropriately under pressure. Give me an example of a time when you had to make a split second decision.

  • 24. How would you describe your written communication skills?

  • 25. Describe your communication style. Why will your approach to communication be helpful as a 911 Dispatcher?

  • 26. Proper filing of reports is critical. Talk about your documentation skills and how you keep your records organized.

  • 27. Tell me about a time when you had to work with someone who was difficult to get along with.

  • 28. When you suffer a setback, how does that emotionally affect you and your work?

  • 29. Would you work holidays and weekends?

  • 30. While on shift, how often do you create alternative scenarios to help you adjust to changing situations?