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Top 20 911 Dispatcher Interview Questions

What has been your greatest accomplishment as a 911 dispatcher, so far?
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Question 2 of 22
After each call, how do you evaluate your performance?
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"I do evaluate myself personally after most calls. Generally with the more unique situations, or high stress calls. After hanging up, I will check with myself on how I feel about my performance. If there was a situation where I felt rusty or unsure, I will write it down and revisit it at the end of the day."
Being able to look critically at your own performance is a really important skill to have. How do you keep yourself in check for strong performance? Perhaps you are open to self development and improvement or maybe you ask for feedback from your leader on a regular basis.
More Answer Examples
Entry Level Example
"I believe that feedback, from more experienced individuals, is the key to ensuring strong performance every time. After each call, I plan to request feedback. I want to learn all that I can, in order to become the best 911 dispatcher that I can be."
Experienced Example
"Even after 12 years in this industry, I am really open to feedback and will often ask other dispatchers how they would have handled a call differently. In unusual or high-stress calls, it is incredibly important to debrief very soon after the call. This helps keep me in check and absorb any information that I need to hear in order to better myself."
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Question 3 of 22
Have you progressed in your dispatch career, as expected?
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"Overall, my career has progressed a touch slower that I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.
More Answer Examples
Entry Level Example
"I am satisfied with my career progression this past year. Everyone, including me, hits roadblocks or setbacks, but I have been able to push through them and stay on track."
Experienced Example
"Absolutely, I am! I have enjoyed a fruitful career in 911 dispatch and am proud of my accomplishments so far. I look forward to even more successes in the years to come."
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Question 4 of 22
Have you ever worked in a cross-functional environment?
Professional Answers Preview
"I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."
"For the majority of my career, I have worked in a cross-functional environment with a plethora of response teams and emergency professionals. It's a fantastic way to work because we can meet a goal or objective more efficiently while teaching each other new skills."
If you have worked for a larger organization, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer. Maybe you headed a project which required you to collaborate with the members from other response teams. You may have had the opportunity to organize a volunteer activity or team building exercise. Share any challenges that came up and what you learned from the experience.
More Answer Examples
Entry Level Example
"I am new in my career and have not had the opportunity to work in a cross-functional environment, as of yet. I believe that the benefits of working in a cross-functional environment include a decrease in errors due to lack of resources, and an increase in efficiency."
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Question 5 of 22
Have you spoken to any other dispatchers on what this position is like?
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Question 6 of 22
Describe a work situation during which you became very upset, but had to recover quickly. How did you recover?
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Question 7 of 22
How can we motivate you on the job, even on the toughest days?
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Question 8 of 22
Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.
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Question 9 of 22
When have you shown great integrity at work?
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Question 10 of 22
Why are you the best 911 dispatcher for us?
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Question 11 of 22
Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?
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Question 12 of 22
What are your salary expectations?
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Question 13 of 22
How would your co-workers describe your attention to detail?
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Question 14 of 22
While on shift, how often do you create alternative scenarios to help you adjust to changing situations?
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Question 15 of 22
Would you work holidays and weekends?
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Question 16 of 22
When you suffer a setback, how does that emotionally affect you and your work?
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Question 17 of 22
Tell me about a time when you had to work with someone who was difficult to get along with.
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Question 18 of 22
How would you describe your work ethic?
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Question 19 of 22
How would you describe your written communication skills?
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Question 20 of 22
How do you believe you will complement our department, if you were hired?
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Question 21 of 22
What do you feel is the most important skill a 911 dispatcher should possess?
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Question 22 of 22
Tell me something about yourself that I wouldn't know from reading your resume.
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User-Submitted Interview Answers

Question 1 of 22
What has been your greatest accomplishment as a 911 dispatcher, so far?
User-Submitted Answers
1.
I have never been a 911 dispatcher, but on the other hand I have had accomplishments as an incoming customer service representative. The greatest accomplishment was when I was able to save a customer financial status by realizing it was not them over the phone and executing a plan to contact another agency and inform them of the issue.
2.
First full arrest that we got a pulse back.
3.
Being able to help citizens and police/medical and fire.
4.
I never been a dispatcher.
5.
Receiving an award for Southwest Georgia Terminal Operator Coordinator of the year.
6.
Knowing I helped in a stressful situation.
Question 2 of 22
After each call, how do you evaluate your performance?
User-Submitted Answers
1.
I go over the information from the call and review my decisions. If there is something I could have or should have done differently, I will make a note of it for future calls. If this is something that could affect the outcome of the previous call, I need to bring the mistake or oversight to the attention of the supervisor.
2.
If all information collected was correct. What I would do better next time is always improve on timeliness and efficiency.
3.
I replay how I handled the call.
4.
I look at the things I could have done differently to make the caller feel the most comfortable and calm.
5.
How. I could have handled the call more efficiently saving valuable time.
6.
Play back in mind, mental note and carry on.
7.
At the beginning of the career I will look back on how my voice level was with during the entirety of the call and work on keeping a calm tone of voice the entire call while keeping the fast-paced call flow.
8.
Didn't get the information quickly and accurately and relay it to the proper department.
9.
Next time I wont tell them to just get over it and hang up.
10.
For the most part, I evaluate myself in a positive manner, I know when I've had a great call because of my soft skills, verbiage and quick decisions, however there is always more room for improvement and one could have seeked to verify if any additional assistance was required.
11.
I review calls by listening back and using the card set to see what I could do better the next time.
12.
Aldkfaj;sdlkfjaskdljf;las.
13.
I remained calm, and was able to quickly and efficiently gather needed information.
14.
Is everyone involved ok? On a scale 1-10 communication.
15.
I will ask myself was I able to provide the person with the right help. Did I keep them safe and calm.
Question 3 of 22
Have you progressed in your dispatch career, as expected?
User-Submitted Answers
1.
Good communicator, calm, and can speak clearly. A good working environment will allow me to handle certain stressful situations more effectively knowing I have back up help with my coworkers.
2.
If I can drive a school bus full of 60 loud children wnile driving through various traffic situations to include construction, id say im very adaptable.
3.
Worked at a school, office,
4.
Going to different schools. I had to adjust to new kids, a new environment and situations. I adapt very well as I am flexible with changes. I can easily fit in with a diverse group new environment and situations.
5.
At my current job, the call volume here can fluctuate. It ranges from no calls, to heavy calls with almost everyone speaking loudly for the customers to hear them. When that happens, I match the tone of voice of my customer, calm and quiet to ensure that they have a good customer service they deserve.
6.
Coaching youth football. I had to balance relationships with children parents and officials during the games and also dealing with upset parents and children.
7.
I'm a patient and understanding person, I don't let others' attitudes interfere with what I'm here to do. I can deal with stress quite easily because I don't let harsh situations control my mood or life.
8.
I worked at Walmart. I would encounter hundreds of different personalities a day I had to adapt to from generational gaps to being up to date on the latest news music and technology. Recognizing the elderly in the store and going to get it for them so they do not have to walk all over the store.
9.
I have had to deal with citizens who were rude, upset, argumentative and racist, but I did not let that deter me from my professional baring which allowed me to complete my tasks.
10.
I worked with several people from several backgrounds.
11.
I attended 10 schools as a child and teenager and was able to graduate one year early with honors. I am able to communicate with all people of different ages, races, religions, etc, because I am an extrovert that loves to learn about any and everything I can possibly run into.
12.
Well, as you know, majority of my career I have worked in call center environments, and in a call center there are a variety of different people and cultures who are my coworkers who I have to deal with on a day to day basis and actually as well as people ive interacted on the phone with.
13.
After working at a daycare, I have learned to work in multiple different environments and situations. For example, watching the kids on the playground to make sure they are safe to sitting them in a classroom and teaching them. I have also been in contact with their parents. Each morning, I was always the first one to greet the kids and their parents and communicate with them on how they did the day before.
14.
I've worked with many different types of people and in a variety of different jobs. I'm very tolerant of others and their beliefs.
Question 4 of 22
Have you ever worked in a cross-functional environment?
User-Submitted Answers
1.
Not very often at all, if I am leary of a decision that needs to be made, I generally will ask others.
2.
Not often. when there is more than one possible answer.
3.
I do not second guess my decisions often, I am good a dealing with stressful decisions. When I do second guess myself it is because I made a mistake and I want to do better the next time.
4.
Not very often, I believe in gut instinct.
5.
Not very often, I go with my gut instinct.
6.
Not often. Before I make a decision I think it threw. Especially if its a very important decisions.
7.
I rarely second guess my decisions. When I do second guess them, it tends to be because I thought they may have been a faster way around the first idea.
8.
Rarely. I usually think things over in my head before making a final decision.
9.
Never, I only third guess my decisions. I am not confident in my decisions.
10.
Not too often but when I do it is because something doesn't seem right. If I second guess myself it is because I know I could have done something to make a better decision.
11.
If a caller has multiply complaints I wil second guess myself on choosing a chief complaint because I need to get the most coverage of the complaint.
12.
I do not second guess my decisions, because I was trained correctly.
13.
Not often, I always go for the first answer.
14.
Depends on what the decision is. Soemtimes, I second guess on tests that I maybe studied fr, but forgot the answer.
15.
I normally do not second guess my decisions. I am always thoroughly thinking about the best outcome even while in the moment of making that decision.
Question 5 of 22
Have you spoken to any other dispatchers on what this position is like?
User-Submitted Answers
1.
Yes. The position does require a lot of time sitting in an office environment and I will be handling calls from people with high stress. I will need to be able to listen and communicate effectively.
2.
Yes, my sister has been a dispatcher for over 14 years.
3.
No, I do not personally know any.
4.
Yes, my sister was a dispatcher.
5.
Yes. They said it can be a stressful career but very rewarding as well. I was told a story of a dispatcher who saved a choking child and recently attended his wedding.
6.
Yes I ask an honest opinion of the call takers if I could do the job. I hear across the panel what their job is like also from the child that calls and they ask to speak with their mommy to the customers whose phone will only dial 911 to the difficult callers to the ones they stay on the line with until help arrives.
7.
No but I worked in a very busy environment were attention to detail and quick responses were very important.
8.
Yes, my grandfathers wife is a police dispatcher.
9.
Yes, I recently did a sit along and they told me that it does get stressful at times, but they would never change their choice of job. Their family always tells them that the stress levels are high and can affect them, but it is a rewarding job knowing that you are the first one to help someone. She also told me that she enjoys being the first one to talk to the person who needs help. You are talking to people on possibly the worst day of their lives and knowing that you are there to get them help is rewarding.
10.
Yes. One of my friends is a supervisor in Rockingham county and I've gone to the dispatch center there to observe.
Question 6 of 22
Describe a work situation during which you became very upset, but had to recover quickly. How did you recover?
User-Submitted Answers
1.
A work situation during which I became very upset was when I worked with customers over the phone and they were elderly people. Their grandchildren would abuse them to favor their hand. I was very upset because I knew the elderly did not know what they were telling me. I recovered from this by informing the people around the elderly that I feel suspected elderly abuse and I declined the application.
2.
I received a telephone call that one of my long time driver co-workers and friends had been run over and subsequently killed in an accident. I took a break, cried of course and came back, sat down and gave my best attempt to continue on.
3.
When a cook ruined the product that was to be the nights special.
4.
It was always upsetting when a vehicle would run my red lights on my bus, but I had to remain calm so I could safely operate the bus.
5.
Salesman yelled at me because he didnt want to take call from customer, took a quick walk.
6.
During the last week of training my class had a potlock. Each of us had to bring in a dish for the potluck. I brought in a 10 piece publix chicken for a class of 8 people. Another classmate argue that what I brought in wasn't enough. I didnt get upset as she didn't appreciate and what she said was wrong. I recover quickly by brushing it off and ignoring her remarks.
7.
During one of my calls, a doctor had called about his Suzuki recall. He told us that his schedule is very busy, and I agreed saying "Yes sir, I know how the hours are there." And that did not set with him too well, and he just kept criticizing me for every word that sounded different than how he said it. He then tried to convince me that the dealership said they would pick his car up for the recall, so I call the dealership and ask them if they would. They denied that they said that and that made the customer more irate and he claimed I had the power to do that. Getting upset, I told him that they only way to do the recall is to have the car serviced at the dealership and that he can do it when he pleases, there is no time frame. That calmed him down and he apologized for his actions.
8.
An order was completed in a short time frame then the customer decide to change the entire order.
9.
There was a situation at work once where I was explaining to my trainee why the mistake he made was unacceptable. He argued with me on why he was right but after explaining the importance of avoiding such mistakes in the future, I knew we had to get past it since we'd be sitting next to one another for the remainder of the shift.
10.
The first child full arrest I answered I will never forget the mother screaming he's dead he's dead so I stayed with her and did the best I could to get her to calm down enough to see if we could help him afterwards talking with Patrick I got upset but had to pull it together for the rest of the day.
11.
A child was burned by the mother, but she did not report it until the next day.
12.
Had a pilot that called in sick the same day. I asked him why he did not called the night before but then got over it and make some calls to set up another person.
13.
My loan customer I will never forget, an appraisail did not get done in time for customer and it ended in the application being dropped from system, even though it was out of my control, customer proceeded to yell and become vulgar. I remained calm, let him know how extremely sorry I was for the inconvenience, told him I would re submit application and go to upper managemnt to make sure his loan was at the top of priority list. The incident ended in a signed loan with a thank you card and gift card from the happy again customers.
14.
A situation where I became upset is it was a long day at work and I was scheduled to be off and a coworker called in and I had to stay later.
15.
A situation at work when I became very upset would have to be when I saw someone I was working with grab a child from the arm and her arm have marks on it. It really upset me but I had to keep calm about it. I ended up telling one of the teahers I needed a break and left to tell my bosses.
Question 7 of 22
How can we motivate you on the job, even on the toughest days?
User-Submitted Answers
1.
My previous job I worked for the government and I had to follow the rules, regulations, and procedures because of the privacy and laws that surrounded it. I had to document everything and be aware of all situations.
2.
Again the transportation industry, there are numerous regulations we as dispatchers and fleet maintenance advisors had to follow in order to be within the DOT standards that were set forth for us.
3.
Dealing with workers comp laws.
4.
At my current job we had two irate customers and we were not aware if they were a threat to us or not so my boss told me to go to the back and keep an eye on the cameras. My boss made me go to the back because they were upset with me and we were waiting on the police.
5.
All of my jobs that I have been hired on, I have had to follow the rules closely with all of their regulations and precedures. If I did not follow them, then there would be consequences and I would have been written up with warnings from the employers. Working in that kind of environment helped me keep my head straight while on the clock and kept me focused on the tasks that needed to be done.
6.
As a member of the local board of education I needed to attain training and keep discussions private.
7.
Every call we dealt with was monitored by our quality assurance department which set specific sets of rules, regulations and procedures for every member of the dispatch team to improve the quality of their calls and service.
8.
Walmart with atf and the money center.
9.
The united states marine corps. No other branch of service is more dedicated and structurly sound.
10.
I understand the rules, regulations and procedures have been created to protect the employees and employer.
11.
Working for us bank you have to follow regulation guidelines, there are opening and closing procedures, including procedures for robberies, fraud prevention, etc.
12.
Every job. Literally everywhere you go there are rules and regulations and there is only way to deal with them, is to follow them.. People dont realize it but it's a lot more easier to follow rules than to break them and rules are in force for a reason, only way there will be structure in an organization.
13.
When working at the dance studio, I had to make sure I followed a strict set of procedures in order to help the kids improve. I was able to have a little free time of what I wanted to do, but I stuck to regulations and making sure they were worked to their best ability.
14.
While working at the prison there were a lot of security and safety procedures in place also when I worked for Labcorp we had strict privacy rules concerning patient test results.
Question 8 of 22
Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.
User-Submitted Answers
1.
I previously worked at an incoming/outbound call center. I have worked with diverse racial, cultural, and socio-economic backgrounds. The service that I provided was being able to understand the situation and make an important decision that will save them financially. I had to remain calm and patient when I was being yelled at and inform them of the decisions that I made.
2.
Transportation, I dispatched and dealt with all kinds of men and women on a daily basis.
3.
Driving school bus you have a wide array of children you deal with daily.
4.
HHGregg as a warehouse associate, I had to wheel the customers purchased products out to their vehicles. During this job I met a wide variety of people from different cultures, and as I did so, I would always make small talk with them to ensure that they were having good customer service and the ensure that they knew their new product was being properly loaded into their vehicle at the time.
5.
I'm in the awards business. I deal with multi cultural diverse people daily.
6.
Working at ***, we deal with individuals nationwide. I've had many patients of different racial backgrounds that have required my assistance.
7.
As a sergeant in the you. S. Marine corps, I was in charge of fellow marines from all different backgrounds, and I had to treat all of them the same.
8.
As a Resource Planner I had Latino pilots as well as American pilots, I treat people like I want to be treated.
9.
Working for us bank as a personal loan officer.
10.
A call center job where there are different type of people calling in with differenct accents and ways of communicating and you just have to treat each individual the same and adjust to the type of person you are talking too..
11.
At the daycare, I worked with many kids of different religions, backgrounds, and cultures.
12.
I worked as a correctional officer with medium security inmates. They were all males but different races, religions, and personalities.
Question 9 of 22
When have you shown great integrity at work?
User-Submitted Answers
1.
Extensive telephone, switchboard, muli line phone systems, no experience thus far with a radio.
2.
My current job I am call center representative. I handle the inbound and outbound call flow for the current campaign I am scheduled to work in for the day.
3.
I have answered phone calls at my business.
4.
I've had 4 years of experience working on the telephones and two way communications, using two or more phones at once, etc.
5.
Walmart phone system hemsi.
6.
14 + years of taking 911 calls in a major city with minimal staff.
7.
I currently answer phone calls daily and routinely as well as for security purposes.
8.
I have a good amount of experience in all of them.
9.
I have been on ride alongs with explorers and have used the radio several times.
10.
I had to answer calls from 500 stores when I worked in customer service for Kmart dc in Greensboro.
Question 10 of 22
Why are you the best 911 dispatcher for us?
User-Submitted Answers
1.
I am the best 911 dispatcher because I have great listening skills, communication both orally and writing. I can multitask in a variety of job functions. I have dealt in high level stress face to face, email and over the phone communication. I am a great team player and able to help my team mates in succeed in achieving their goals as well.
2.
I am reliable, I will become educated on the proper protocol in order to perform the job accurately, and will go above what is expected of me to assist any and all of my co-workers if the need should arise.
3.
Because I have solid work ethic, pay attention to detail, work in a calm manner.
4.
Driven, focused and organized.
5.
I can be the best because I am a quick learner and have great customer service. I also tend to handle high call volumes greatly as well as maintaining my quota of work for the day.
6.
Being a little older I have more life experience and work experience than someone younger. I have raised 3 children and dealt with numerous parents and children for years. I have made important decisions and have a superior work ethic.
7.
I am a patient and caring individual who has respect for not only the people I'd be responsible for protecting but also my co workers and supervisors which will benefit everyone I come in contact with on a daily basis.
8.
Because I have a great work ethic I want to do a good job and will seek guidance and advice necessary to do so I will do my work first and take initiative to do other responsibilities without being asked.
9.
I am dedicated to helping. It is apart of my nature. I want to help and not hurt. I have a "can-do" attitude, and my motto is "no mission is too difficult, no sacrifice is too great".
10.
I am fast when it comes to learning and am always thinking about the best possible solution to every problem. I am looking for a career, and my heart is set on helping people in need and taking care of my community.
11.
I am a very fast paced worker, I have excellent experience in handling calls and customer service, and I work well with others.
12.
I am dedicated and willing to work for the best results.
13.
I'm calm, quick thinking, and very logical. I'm committed to working here and making this a long term career not just another job on my list.
Question 11 of 22
Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?
User-Submitted Answers
1.
Yes, I know that to be calm is the only way to deal with a situation where rational decisions have to be made.
2.
Yes I can stand above pressure and make calm, rational decisions, in the wake of an emergency. I been able to work above pressure and stay calm because I know that I am saving a persons life.
3.
Yes. I've seen kids break bones and have had to be the one telling them to remain calm while help was on the way.
4.
Yes I have been able to keep myself composed and on task in the wake of stress and bad situations.
5.
The only emergency, is the situation that has been prepared for through training, everything else is a challenge.
6.
Absolutely. I'm very calm and logical and believe I can handle any situation no matter how stressful.
Question 12 of 22
What are your salary expectations?
Question 13 of 22
How would your co-workers describe your attention to detail?
User-Submitted Answers
1.
To realize what the mistake was and learn what I could have done to avoid the mistake.
2.
I learn from my mistakes by taking the criticism and directly apply it to the field and grow from there.
3.
By admitting them and not rationalizing my part of the mistake. I believe you have to own your mistakes as much as your accolades.
4.
I just dont make mistakes.
5.
Research and finding out where I went wrong and correcting or learning the right way to do things.
6.
I learn from my mistakes and of those around me, so that I do not repeat them in hopes that the outcome would be different, but to make myself a better person.
7.
In the occasion of making a mistake like everyone does at some point in life, I have learned to accept a mistake on my behalf and to focus on that mistake as a learning block, although I do not make many mistakes and try to always thoroughly think everything through.
8.
I learn from my mistakes by first accepting the mistake and then by taking the right precautions so that it wouldnt happen againm.
9.
I look at what I did wrong and analyze what it was and how I can do it better and different the next time.
Question 14 of 22
While on shift, how often do you create alternative scenarios to help you adjust to changing situations?
User-Submitted Answers
1.
I have never been a 911 dispatcher, but for me personally it would be not being able to help another person in any situation.
2.
I have never worked as a 911 dispatcher so I do not have a greatest disappointment for this department.
3.
Losing that child and then getting my first non compliant case.
4.
Realizing that everyone that calls for help, really does not want help; and there is nothing you can do to make them accept that help.
5.
Never worked as one before but I would think the 12 hour shifts have good and bad aspects.
Question 15 of 22
Would you work holidays and weekends?
User-Submitted Answers
1.
Yes, I would work when needed.
2.
Yes. I wil work whenever I am needed.
3.
Yes I was in retail for 21 years worked a lot of holidays and my weekends plus I like having days off during the week.
4.
Yes. I worked holidays and weekends all the time at the prison for three yrs. My family is very understanding of my schedule and will change celebration dates if I have to work.
Question 16 of 22
When you suffer a setback, how does that emotionally affect you and your work?
User-Submitted Answers
1.
If I were hired on for this position, my motivation would be knowing that I am helping save lives each and every call and every day that I work.
2.
I want to help people and challenge myself.
3.
Being that first person that can help them and get them the help they need.
4.
I am not a 911 dispatcher, however knowing I will have a challenging and fast paced career helping others is what motivates me to apply and be a consideration to the company.
5.
To be able to use my skills and knowledge to help save a life.
6.
I would think working to help people and to help save people's lives and increase their odds of survival.
Question 17 of 22
Tell me about a time when you had to work with someone who was difficult to get along with.
User-Submitted Answers
1.
I work really well with people. I adapt really well to new situations and scenarios/work environment, so working with new co-workers would not be a problem for me.
2.
Excellent. Whether it's work, coaching, or serving on various boards.
3.
Very well I am personal able and knowledgeable of how to handle intense situations as not to ignite them but to go through proper channels to reach desired outcome.
4.
I work well with all people except lazy, stuck up individuals.
5.
I work amazingly well with others, I am a team player.
6.
I work well with people. I am a very team orientated person reason being from experience I know a lot more can be done with working on a team.
7.
I work well with almost everyone. I'm very tolerant of others and their personalities.
Question 18 of 22
How would you describe your work ethic?
User-Submitted Answers
1.
Again, I have no experience as a dispatcher thus far.
2.
I do not have a 911 dispatcher prior experience, but a situation where I had to quickly adapt to inevitable changes was my job schedule. My schedule was changed due to losing an employee and I had to adapt to that schedule by getting up earlier and staying later until my job was completed.
3.
I have not been previously hired as a 911 Dispatcher.
4.
I had to adapt to the towers not being there anymore and I couldnt stop that.
5.
Learned on version 12 had to adapt to changes in the version 13
6.
Right after a police involved shooting, where the officer was badly wounded, I had to ensure that I remained professional to even a higher degree when speaking to citizens who may not have thought too highly of police.
7.
As a banker we constantly have to stay up to date with regulation and lending changes that have to be remembered in case of audits and to prevent errors that can lead to write ups, suspension, termination and even incarceration. I have never been a 911 dispatch.
8.
Never worked in this position before but I'm sure some calls especially where the call is about someone who's life is in jeopardy would need to be handled as quickly and efficiently as possible.
Question 19 of 22
How would you describe your written communication skills?
User-Submitted Answers
1.
On the job, scheduling depends on what my coworker(s) own responsibilities are. If they have the phones sufficiently covered, I will step away from the desk to fulfill any other duties not related to answering or making phone calls. Off the job, I always set aside time to relax so I can unwind from an particularly taxing work.
2.
I decide what gets top priority when scheduling my time when it really depends on the situation such as time constraint to safety related issues.
3.
Time it takes to accomplish each task.
4.
Honestly, I have not ran into this before during my work schedule. But, outside of work, I have ran into this several times. I would decide what got the top priority based off of how important it was to not only me but those around me.
5.
I know what's most important and that's what gets done first.
6.
What needs to be done for the week to make home life run smoother.
7.
While scheduling my time I prioritize my tasks to accomplish by deadlines and multi task to increase production.
8.
The most important task... The task that will influence the job more if not done.
9.
My daughter is always top priority for me and then the rest of my family. My job would be very important and get top billing also since I need it for my livelihood.
Question 20 of 22
How do you believe you will complement our department, if you were hired?
User-Submitted Answers
1.
Easiest decisions for me to make are when I know the facts. The most difficult is when the facts are lacking.
2.
Decisions I have made before and know that they are proven winners. New territory.
3.
The easiest decisions for me to make would be the ones that involve my life. Example, where I want to go to college, where I would like to live in the near future. The most difficult decisions for me to make tend to be the ones that involve me making a set schedule with someone when we do not each others schedules. Example, a get-together with family saying let's meet at this time without conforming the schedules.
4.
Basic decisions. Decisions that are difficult usually involve if it will hurt someone else.
5.
The decision where I can find facts to support my decision. Those that can be interrupted different ways.
6.
The easiest decisions are the ones that we have trained for; I would not say the most "difficult" but rather the most challenging are those that we have not trained for but occur during our shift.
7.
Most decisions are easy to make based off of initial instinct such as problem solving. I believe that every person at some point has had difficult decisions to make, however applying a 3 step evaluation for those obstacles ends in the best possible outcome. 1. Gather Information 2. Collect Opinions(if needed) 3. Predict possible outcomes for the decision you are making This helps for a better effective approach.
8.
The decisions that are easier for me to make are ones that I have already experienced and the ones that are the most difficult are the ones I havent experienced.
9.
Anything dealing with legal matters such as following the law is easy for me. I stay inside the law in almost all situations except maybe speeding. The most difficult decisions are more trivial things like where to eat, what to wear, etc.
Question 21 of 22
What do you feel is the most important skill a 911 dispatcher should possess?
User-Submitted Answers
1.
The most important skill a 911 dispatcher should possess is listening abilities and communicating it to the right place.
2.
Remain calm in voice, collect info and respond quickly.
3.
The most important skill I think a 911 dispatcher should have is being able to handle high levels of stress without snapping.
4.
Ability to communicate. Get the information and get it to the proper department so we can help the person in need.
5.
Being efficient. Efficiency comes with a lot of great benefits and with some situations, there is no time to waste so if the 911 dispatcher is doing their job carefully while at the same time spending the least of amount of time then they are doing what it takes to make sure people get the type of help they deserve.
6.
Compassion, sense of urgency, and listening.
7.
Common sense and being able to think outside the box.
8.
Decision making with a calm and collected personality.
9.
The most important skill to me as a dispatcher would be a decision-maker. Who once efficeintly thinks out the situation and make the best choice to get the call escaled to the right department and the right amount of time.
10.
Good listening skills and the ability to talk to someone and remain calm in high stress situations and not to take anything someone says personally.
Question 22 of 22
Tell me something about yourself that I wouldn't know from reading your resume.

About 911 Dispatcher

August 17th, 2017

911 Dispatchers deal specifically with emergency calls. They communicate directly with emergency responders and citizens of their location. 911 dispatchers will be asked to work in a very stressful environment as every phone call can be a situation of urgency where lives are at stake. Emergency dispatchers may also be expected to handle text to telephone calls for the disabled and non-emergency phone calls. Communities often have their 911 dispatchers initiate the Emergency Alert System when needed. All of these duties sum up perfectly how serious the responsibility is for a 911 dispatcher.

911 Dispatchers should be able to handle almost any stressful situation in calm and controlling manner. They should be able to stay focused and alert throughout their work schedule. Dispatchers should be very compassionate and capable of listening and communicating well. They must have an excellent job history that displays a high level of responsibility.

A 911 Dispatcher job interview will be tough for the job seeker. Individuals with a work history as a 911 Dispatcher must be able to answer multiple scenario-based interview questions. Questions to expect: How would you handle an emergency call that dealt with a family member? How would you handle a disruptive caller using inappropriate language? When have you had to multi-task at a previous job? For dispatchers without experience in the field, expect questions that ask how you have handled stress in your line of work. For more 911 Dispatcher interview questions, keep browsing our page, Mockquestions.com.



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