angle-down MockQuestions MockQuestions
Sign in
Behavioral
Common
Competency
Leadership
Management
Problem Solving
Scenario Based
Teamwork
Telephone
Tough
View all Topics
Careers
Companies
Upgrade
Close

911 Dispatcher Interview Questions

22 911 Dispatcher Interview Questions
Question 1 of 22
Have you ever worked in a cross-functional environment?
How to Answer
If you have worked for a larger organization, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer.

Maybe you headed a project which required you to collaborate with the members from other response teams. You may have had the opportunity to organize a volunteer activity or team building exercise. Share any challenges that came up and what you learned from the experience.

Answer Example
"I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."
Answer Example
"For the majority of my career, I have worked in a cross-functional environment with a plethora of response teams and emergency professionals. It's a fantastic way to work because we can meet a goal or objective more efficiently while teaching each other new skills."
Entry Level Example
"I am new in my career and have not had the opportunity to work in a cross-functional environment, as of yet. I believe that the benefits of working in a cross-functional environment include a decrease in errors due to lack of resources, and an increase in efficiency."
Next Interview Question
Get More Interview Practice
Pick your topic
Ask the Interviewer
Questions you may consider asking the interviewer, about ...
Behavioral
We all have some behaviors that are typical of us and whi...
Common Interview Questions
There are some questions that employers ask at almost eve...
Leadership
If you are interviewing for any type of leadership role; ...
Telephone
Most interviews start with a telephone interview. Hiring ...
Tough
Everyone struggles with tough interview questions. Learn ...
View more topics
Question 2 of 22
Have you progressed in your dispatch career, as expected?
Professional Answers Preview
How to Answer
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

Answer Example
"Overall, my career has progressed a touch slower that I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
Entry Level Example
"I am satisfied with my career progression this past year. Everyone, including me, hits roadblocks or setbacks, but I have been able to push through them and stay on track."
Experienced Example
"Absolutely, I am! I have enjoyed a fruitful career in 911 dispatch and am proud of my accomplishments so far. I look forward to even more successes in the years to come."
More professional answers available after the upgrade
Upgrade
Question 3 of 22
What has been your greatest accomplishment as a 911 dispatcher, so far?
Professional Answers Preview
How to Answer
Accomplishing something, big or small, is a really motivating subject. Talk to the interviewer about what your proudest career accomplishment has been so far, and why.

Answer Example
"My biggest accomplishment as a 911 dispatcher would be summed up by all of the children that I have been able to help. I have a deep level of compassion for children who are in scary situations so every time I am able to assist, I feel a deep sense of accomplishment."
Entry Level Example
"The greatest accomplishment I have had so far is graduating University as an honors student while still working part time as a volunteer dispatcher. This showed me that I am able to dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my educational dedication."
Experienced Example
"I have many accomplishments that I am very proud of. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry."
More professional answers available after the upgrade
Upgrade
Question 4 of 22
After each call, how do you evaluate your performance?
Professional Answers Preview
How to Answer
Being able to look critically at your own performance is a really important skill to have. How do you keep yourself in check for strong performance? Perhaps you are open to self development and improvement or maybe you ask for feedback from your leader on a regular basis.

Answer Example
"I do evaluate myself personally after most calls. Generally with the more unique situations, or high stress calls. After hanging up, I will check with myself on how I feel about my performance. If there was a situation where I felt rusty or unsure, I will write it down and revisit it at the end of the day."
Entry Level Example
"I believe that feedback, from more experienced individuals, is the key to ensuring strong performance every time. After each call, I plan to request feedback. I want to learn all that I can, in order to become the best 911 dispatcher that I can be."
Experienced Example
"Even after 12 years in this industry, I am really open to feedback and will often ask other dispatchers how they would have handled a call differently. In unusual or high-stress calls, it is incredibly important to debrief very soon after the call. This helps keep me in check and absorb any information that I need to hear in order to better myself."
More professional answers available after the upgrade
Upgrade
Question 5 of 22
Have you spoken to any other dispatchers on what this position is like?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 6 of 22
Describe a work situation during which you became very upset, but had to recover quickly. How did you recover?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 7 of 22
Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 8 of 22
How can we motivate you on the job, even on the toughest days?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 9 of 22
Why are you the best 911 dispatcher for us?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 10 of 22
When have you shown great integrity at work?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers

Author of 911 Dispatcher Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 05/21/2013
Last modified on: 08/30/2018

Related Career Interviews

Dispatcher
Our Dispatcher interview questions are for logistical dispatcher careers. These types of professionals serve transportation, freight, package delivery, taxi, railroad and other companies. Some dispatchers ...
Telephone Operators
With the development of computerized telephone dialing systems, many telephone calls which previously required a live operator can be placed automatically by the calling party without additional human ...
Typist
Do you want to specialize in typing? Great, we have interview questions for you. We have created interview questions geared towards a career in typing. Practice your interview and you should ace it! Good ...
Nurse Practitioner
Nurse Practitioners (also called NP's) are advanced, state-licensed, registered nurses who are capable of treating particular medical conditions without physician supervision. As a Nurse Practitioner, ...
Paramedic
Paramedics are healthcare workers who provide emergency medical aid to patients who are injured in an accident or who suffer some type of medical emergency. You are usually the first to arrive on the scene ...
Announcer
Announcers have outstanding communication and interpersonal skills. They use these skills to present news, music, commercials, and sports on the radio or television. The broadcasting industry is the biggest ...
Police Dispatcher
A Police Dispatcher's duties begin with answering emergency and non-emergency phone calls and calculating an appropriate response for each phone call. Dispatchers also communicate directly with officer's ...
Firefighter
Firefighters are trained to respond to different types of emergencies, ranging from fires, flooding and chemical spills to car crashes and water rescue operations. Their main aim is to rescue humans and ...
View More Careers
Question 11 of 22
How would your co-workers describe your attention to detail?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 12 of 22
Tell me something about yourself that I wouldn't know from reading your resume.
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 13 of 22
What are your salary expectations?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 14 of 22
Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 15 of 22
What do you feel is the most important skill a 911 dispatcher should possess?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 16 of 22
How do you believe you will complement our department, if you were hired?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 17 of 22
How would you describe your written communication skills?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 18 of 22
How would you describe your work ethic?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 19 of 22
Tell me about a time when you had to work with someone who was difficult to get along with.
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 20 of 22
When you suffer a setback, how does that emotionally affect you and your work?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 21 of 22
Would you work holidays and weekends?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers
Question 22 of 22
While on shift, how often do you create alternative scenarios to help you adjust to changing situations?
Professional Answers
Want to see the answers?
Upgrade
Upgrade to view Answers

About 911 Dispatcher

August 25th, 2018

911 Dispatchers deal specifically with emergency calls. They communicate directly with emergency responders and citizens of their location. 911 dispatchers will be asked to work in a very stressful environment as every phone call can be a situation of urgency where lives are at stake. Emergency dispatchers may also be expected to handle text to telephone calls for the disabled and non-emergency phone calls. Communities often have their 911 dispatchers initiate the Emergency Alert System when needed. All of these duties sum up perfectly how serious the responsibility is for a 911 dispatcher.

911 Dispatchers should be able to handle almost any stressful situation in calm and controlling manner. They should be able to stay focused and alert throughout their work schedule. Dispatchers should be very compassionate and capable of listening and communicating well. They must have an excellent job history that displays a high level of responsibility.

A 911 Dispatcher job interview will be tough for the job seeker. Individuals with a work history as a 911 Dispatcher must be able to answer multiple scenario-based interview questions. Questions to expect: How would you handle an emergency call that dealt with a family member? How would you handle a disruptive caller using inappropriate language? When have you had to multi-task at a previous job? For dispatchers without experience in the field, expect questions that ask how you have handled stress in your line of work. For more 911 Dispatcher interview questions, keep browsing our page, Mockquestions.com.



Print all 911 Dispatcher Interview Questions