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911 Dispatcher Interview

22 911 Dispatcher Interview Questions

By: Rachelle Enns

Question 1 of 22
Have you ever worked in a cross-functional environment?
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How to Answer
If you have worked for a larger organization, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer.

Maybe you headed a project which required you to collaborate with the members from other response teams. You may have had the opportunity to organize a volunteer activity or team building exercise. Share any challenges that came up and what you learned from the experience.

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Question 2 of 22
Have you progressed in your dispatch career, as expected?
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How to Answer
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

Question 3 of 22
What has been your greatest accomplishment as a 911 dispatcher, so far?
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How to Answer
Accomplishing something, big or small, is a really motivating subject. Talk to the interviewer about what your proudest career accomplishment has been so far, and why.

Question 4 of 22
After each call, how do you evaluate your performance?
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How to Answer
Being able to look critically at your own performance is a really important skill to have. How do you keep yourself in check for strong performance? Perhaps you are open to self development and improvement or maybe you ask for feedback from your leader on a regular basis.

Question 5 of 22
Have you spoken to any other dispatchers on what this position is like?
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How to Answer
Researching the opportunity and the office is a really important first step before going to an interview. Tell the hiring manager the extent of your research, how you feel about the opportunity, and why you would like to be given this position.

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Author of 911 Dispatcher Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
First written on: 05/21/2013
Last modified on: 08/30/2018

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About 911 Dispatcher

August 25th, 2018

911 Dispatchers deal specifically with emergency calls. They communicate directly with emergency responders and citizens of their location. 911 dispatchers will be asked to work in a very stressful environment as every phone call can be a situation of urgency where lives are at stake. Emergency dispatchers may also be expected to handle text to telephone calls for the disabled and non-emergency phone calls. Communities often have their 911 dispatchers initiate the Emergency Alert System when needed. All of these duties sum up perfectly how serious the responsibility is for a 911 dispatcher.

911 Dispatchers should be able to handle almost any stressful situation in calm and controlling manner. They should be able to stay focused and alert throughout their work schedule. Dispatchers should be very compassionate and capable of listening and communicating well. They must have an excellent job history that displays a high level of responsibility.

A 911 Dispatcher job interview will be tough for the job seeker. Individuals with a work history as a 911 Dispatcher must be able to answer multiple scenario-based interview questions. Questions to expect: How would you handle an emergency call that dealt with a family member? How would you handle a disruptive caller using inappropriate language? When have you had to multi-task at a previous job? For dispatchers without experience in the field, expect questions that ask how you have handled stress in your line of work. For more 911 Dispatcher interview questions, keep browsing our page,