911 Dispatcher Interview Questions

30 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

911 Dispatcher was updated on December 15th, 2019. Learn more here.

Question 1 of 30

If there were a domestic dispute phone call and a potential suicide call at the same time, but only one available officer, where would you send the officer?

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List of 30 911 Dispatcher Interview Questions & Answers

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  1. 1.

    If there were a domestic dispute phone call and a potential suicide call at the same time, but only one available officer, where would you send the officer?

  2. 2.

    Our 911 Dispatchers are very busy. What kind of work volume are you capable of handling?

  3. 3.

    Talk about your clerical skills, and how they will help you succeed as a 911 Dispatcher.

  4. 4.

    After each call, how do you evaluate your performance?

  5. 5.

    Would you work holidays and weekends?

  6. 6.

    Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?

  7. 7.

    When have you shown great integrity at work?

  8. 8.

    Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.

  9. 9.

    Have you spoken with other 911 Dispatchers regarding what this career is like?

  10. 10.

    How would you handle a call from a panicked person who was speaking unintelligibly?

  11. 11.

    What has been your greatest accomplishment as a 911 dispatcher, so far?

  12. 12.

    A 911 Dispatcher must know the region in which they operate. How strong is your geographic knowledge?

  13. 13.

    How familiar are you with criminal law in our region?

  14. 14.

    Proper filing of reports is critical. Talk about your documentation skills and how you keep your records organized.

  15. 15.

    Tell me about a time when you had to work with someone who was difficult to get along with.

  16. 16.

    Why are you the best 911 dispatcher for us?

  17. 17.

    A 911 Dispatcher must pay exceptional attention to the small details. How would your co-workers describe your attention to detail?

  18. 18.

    While on shift, how often do you create alternative scenarios to help you adjust to changing situations?

  19. 19.

    When you suffer a setback, how does that emotionally affect you and your work?

  20. 20.

    Describe your communication style. Why will your approach to communication be helpful as a 911 Dispatcher?

  21. 21.

    Are you willing to learn the rules of the FCC in regards to frequency use?

  22. 22.

    How would you describe your written communication skills?

  23. 23.

    A 911 Dispatcher must react appropriately under pressure. Give me an example of a time when you had to make a split second decision.

  24. 24.

    Do you have current certification in CPR and First Aid? Are you comfortable giving CPR instructions on a call?

  25. 25.

    What do you believe to be the most essential quality of a 911 Dispatcher?

  26. 26.

    As a 911 Dispatcher, you will be on the phone for the majority of your shift. How do you feel about this?

  27. 27.

    Talk about one weakness, as it relates to your work as a 911 Dispatcher. How will you work to improve this weakness?

  28. 28.

    Do you consider yourself a persuasive person?

  29. 29.

    What advice would you give to a fellow dispatcher who was stressed out?

  30. 30.

    Tell me something fun about yourself.