911 Dispatcher Mock Interview

To help you prepare for your 911 Dispatcher interview, here are 30 interview questions and answer examples.

911 Dispatcher was written by and updated on December 15th, 2019. Learn more here.

Question 1 of 30

Do you have current certification in CPR and First Aid? Are you comfortable giving CPR instructions on a call?

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List of 30 911 Dispatcher Interview Questions & Answers

  1. 1.

    Do you have current certification in CPR and First Aid? Are you comfortable giving CPR instructions on a call?

  2. 2.

    Are you willing to learn the rules of the FCC in regards to frequency use?

  3. 3.

    Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?

  4. 4.

    What has been your greatest accomplishment as a 911 dispatcher, so far?

  5. 5.

    When have you shown great integrity at work?

  6. 6.

    After each call, how do you evaluate your performance?

  7. 7.

    A 911 Dispatcher must react appropriately under pressure. Give me an example of a time when you had to make a split second decision.

  8. 8.

    Proper filing of reports is critical. Talk about your documentation skills and how you keep your records organized.

  9. 9.

    When you suffer a setback, how does that emotionally affect you and your work?

  10. 10.

    While on shift, how often do you create alternative scenarios to help you adjust to changing situations?

  11. 11.

    Would you work holidays and weekends?

  12. 12.

    Tell me about a time when you had to work with someone who was difficult to get along with.

  13. 13.

    Describe your communication style. Why will your approach to communication be helpful as a 911 Dispatcher?

  14. 14.

    How would you describe your written communication skills?

  15. 15.

    Why are you the best 911 dispatcher for us?

  16. 16.

    What do you believe to be the most essential quality of a 911 Dispatcher?

  17. 17.

    A 911 Dispatcher must pay exceptional attention to the small details. How would your co-workers describe your attention to detail?

  18. 18.

    Have you spoken with other 911 Dispatchers regarding what this career is like?

  19. 19.

    A 911 Dispatcher must know the region in which they operate. How strong is your geographic knowledge?

  20. 20.

    Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.

  21. 21.

    How familiar are you with criminal law in our region?

  22. 22.

    How would you handle a call from a panicked person who was speaking unintelligibly?

  23. 23.

    What advice would you give to a fellow dispatcher who was stressed out?

  24. 24.

    Tell me something fun about yourself.

  25. 25.

    Talk about your clerical skills, and how they will help you succeed as a 911 Dispatcher.

  26. 26.

    Our 911 Dispatchers are very busy. What kind of work volume are you capable of handling?

  27. 27.

    If there were a domestic dispute phone call and a potential suicide call at the same time, but only one available officer, where would you send the officer?

  28. 28.

    As a 911 Dispatcher, you will be on the phone for the majority of your shift. How do you feel about this?

  29. 29.

    Talk about one weakness, as it relates to your work as a 911 Dispatcher. How will you work to improve this weakness?

  30. 30.

    Do you consider yourself a persuasive person?