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Top 15 911 Dispatcher Interview Questions
1. What was your greatest accomplishment as a 911 dispatcher?
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Professional answers by:
Contributing Author
Rachelle Enns
Recruiter & Freelance Writer
 
911 Dispatcher
February 6th, 2017

911 Dispatchers deal specifically with emergency calls. They communicate directly with emergency responders and citizens of their location. 911 dispatchers will be asked to work in a very stressful environment as every phone call can be a situation of urgency where lives are at stake. Emergency dispatchers may also be expected to handle text to telephone calls for the disabled and non-emergency phone calls. Communities often have their 911 dispatchers initiate the Emergency Alert System when needed. All of these duties sum up perfectly how serious the responsibility is for a 911 dispatcher.

911 Dispatchers should be able to handle almost any stressful situation in calm and controlling manner. They should be able to stay focused and alert throughout their work schedule. Dispatchers should be very compassionate and capable of listening and communicating well. They must have an excellent job history that displays a high level of responsibility.

A 911 Dispatcher job interview will be tough for the job seeker. Individuals with a work history as a 911 Dispatcher must be able to answer multiple scenario-based interview questions. Questions to expect: How would you handle an emergency call that dealt with a family member? How would you handle a disruptive caller using inappropriate language? When have you had to multi-task at a previous job? For dispatchers without experience in the field, expect questions that ask how you have handled stress in your line of work. For more 911 Dispatcher interview questions, keep browsing our page, Mockquestions.com.



911 Dispatcher Interview Questions
2 of 20
After each call, how do you evaluate yourself, personally, on how you handled the call and what you could do better next time?
 
User Submitted Interview Answers
1.
Did I treat them the way I wanted to be treated? Did I give my undivided attention and showed empathy and compassion.
 
2.
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Question
3 of 20
By providing examples, convince me that you can adapt to a wide variety of people, situations and environments.
 
User Submitted Interview Answers
1.
I've worked with many different types of people and in a variety of different jobs. I'm very tolerant of others and their beliefs.
 
2.
Going to different schools. I had to adjust to new kids, a new environment and situations. I adapt very well as I am flexible with changes. I can easily fit in with a diverse group new environment and situations.
 
Question
4 of 20
How often do you second guess your decisions? What makes you do so?
 
User Submitted Interview Answers
1.
Rarely. I usually think things over in my head before making a final decision.
 
2.
Not very often, I go with my gut instinct.
 
Question
5 of 20
Have you spoken to any other dispatchers on what this position is like?
 
User Submitted Interview Answers
1.
Yes. One of my friends is a supervisor in Rockingham county and I've gone to the dispatch center there to observe.
 
2.
Yes, my grandfathers wife is a police dispatcher.
 
Question
6 of 20
Describe a job where you've had to provide service to a wide variety of people from diverse racial, cultural, and socio-economic backgrounds.
 
User Submitted Interview Answers
1.
I worked as a correctional officer with medium security inmates. They were all males but different races, religions, and personalities.
 
2.
Working for us bank as a personal loan officer.
 
Question
7 of 20
Describe your experience working in a situation where you've had to closely follow rules, regulations, and procedures.
 
User Submitted Interview Answers
1.
While working at the prison there were a lot of security and safety procedures in place also when I worked for Labcorp we had strict privacy rules concerning patient test results.
 
2.
Working for us bank you have to follow regulation guidelines, there are opening and closing procedures, including procedures for robberies, fraud prevention, etc.
 
Question
8 of 20
Describe a work situation during which you became very upset, but had to recover quickly. What type of situation; how did you recover?
 
User Submitted Interview Answers
1.
I became upset at an inmate who always followed me around and then whistled at me from behind. I handcuffed him and took him to my sergeant to make a harassment complaint.
 
2.
My loan customer I will never forget, an appraisail did not get done in time for customer and it ended in the application being dropped from system, even though it was out of my control, customer proceeded to yell and become vulgar. I remained calm, let him know how extremely sorry I was for the inconvenience, told him I would re submit application and go to upper managemnt to make sure his loan was at the top of priority list. The incident ended in a signed loan with a thank you card and gift card from the happy again customers.
 
Question
9 of 20
What experience do you have handling phone calls, or radio even?
 
User Submitted Interview Answers
1.
I had to answer calls from 500 stores when I worked in customer service for Kmart dc in Greensboro.
 
2.
I currently answer phone calls daily and routinely as well as for security purposes.
 
Question
10 of 20
Why are you the best 911 dispatcher for us?
 
User Submitted Interview Answers
1.
I'm calm, quick thinking, and very logical. I'm committed to working here and making this a long term career not just another job on my list.
 
2.
I am fast when it comes to learning and am always thinking about the best possible solution to every problem. I am looking for a career, and my heart is set on helping people in need and taking care of my community.
 
Question
11 of 20
How do you learn from your mistakes?
 
User Submitted Interview Answers
1.
Research and finding out where I went wrong and correcting or learning the right way to do things.
 
2.
I look at what I did wrong and analyze what it was and how I can do it better and different the next time.
 
Question
12 of 20
What do you feel is the most important skill a 911 dispatcher should possess?
 
User Submitted Interview Answers
1.
Decision making with a calm and collected personality.
 
2.
Remain calm in voice, collect info and respond quickly.
 
Question
13 of 20
What decisions are easiest for you to make? What are the most difficult?
 
User Submitted Interview Answers
1.
Anything dealing with legal matters such as following the law is easy for me. I stay inside the law in almost all situations except maybe speeding. The most difficult decisions are more trivial things like where to eat, what to wear, etc.
 
2.
Most decisions are easy to make based off of initial instinct such as problem solving. I believe that every person at some point has had difficult decisions to make, however applying a 3 step evaluation for those obstacles ends in the best possible outcome. 1. Gather Information 2. Collect Opinions(if needed) 3. Predict possible outcomes for the decision you are making This helps for a better effective approach.
 
Question
14 of 20
How do you decide what gets top priority when scheduling your time?
 
User Submitted Interview Answers
1.
My daughter is always top priority for me and then the rest of my family. My job would be very important and get top billing also since I need it for my livelihood.
 
2.
While scheduling my time I prioritize my tasks to accomplish by deadlines and multi task to increase production.
 
Question
15 of 20
Tell me about a situation where you had to quickly adapt to inevitable changes as a 911 Dispatcher.
 
User Submitted Interview Answers
1.
Never worked in this position before but I'm sure some calls especially where the call is about someone who's life is in jeopardy would need to be handled as quickly and efficiently as possible.
 
2.
As a banker we constantly have to stay up to date with regulation and lending changes that have to be remembered in case of audits and to prevent errors that can lead to write ups, suspension, termination and even incarceration. I have never been a 911 dispatch.
 
Question
16 of 20
How well do you work with people?
 
User Submitted Interview Answers
1.
Very well I am personal able and knowledgeable of how to handle intense situations as not to ignite them but to go thru proper channels to reach desired outcome.
 
2.
I work well with almost everyone. I'm very tolerant of others and their personalities.
 
Question
17 of 20
What motivates you as a 911 dispatcher?
 
User Submitted Interview Answers
1.
Being that first person that can help them and get them the help they need.
 
2.
I would think working to help people and to help save people's lives and increase their odds of survival.
 
Question
18 of 20
Would you work holidays and weekends?
 
User Submitted Interview Answers
1.
Yes I was in retail for 21 years worked a lot of holidays and my weekends plus I like having days off during the week.
 
2.
Yes. I worked holidays and weekends all the time at the prison for three yrs. My family is very understanding of my schedule and will change celebration dates if I have to work.
 
Question
19 of 20
What was your biggest disappointment as a 911 dispatcher?
 
User Submitted Interview Answers
1.
Never worked as one before but I would think the 12 hour shifts have good and bad aspects.
 
2.
I have never worked as a 911 dispatcher so I do not have a greatest disappointment for this department.
 
Question
20 of 20
Can you stand above pressure and make calm, rational decisions, in the wake of an emergency?
 
User Submitted Interview Answers
1.
Yes I have been able to keep myself composed and on task in the wake of stress and bad situations.
 
2.
Absolutely. I'm very calm and logical and believe I can handle any situation no matter how stressful.
 
Contributing Author
Rachelle Enns
Recruiter & Freelance Writer
 
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