How to Answer: When have you had to shift your priorities in response to sudden changes?
Advice and answer examples written specifically for a Concierge job interview.
12. When have you had to shift your priorities in response to sudden changes?
How to Answer
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.
Written by Rachelle Enns
Entry Level
"In my current role, our work schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
Written by Rachelle Enns
Answer Example
"I had to shift my focus when I learned that we were acquiring a smaller hotel competitor. I had to change my plans to incorporate a new customer service team, with new ideas, process, and procedures. Instead of working solely toward increased productivity, I had to back up work toward bringing our new team up to speed and integrate them into our processes."
Written by Rachelle Enns
Experienced
"I was recently given a new hire to train, with pretty much zero notice. I was able to spend time bonding with my new teammate and learning from their expertise in the new-to-me area. By leaning on the team and being open to a new opportunity, I was able to grow as a concierge professional and as a leader in the hotel's customer service department."
Written by Rachelle Enns