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25 Interview Questions & Answers

Have you ever experienced bad customer service? What did you learn from it?

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Example #1
"Airlines are often the culprits of poor customer service. I lost my luggage once on a flight to Sydney. I approached customer service and was told to wait since all their representatives were busy. After several hours of waiting and jumping through hoops for security measures, I finally got my luggage back. Response time and pro-activeness are two key performance indicators of customer service, and when dealing with something valuable to a customer, it's important to be quick and efficient. Failing to do so results in loss of trust and loyalty in the brand/establishment. After that frustrating experience, I vowed never to let my customers feel that their concerns are trivial or that they aren't being prioritized."
Example #2
"I have experienced bad customer service within a retail environment more times than I can count. I believe that poor customer service often comes from disengaged employees. I will ensure that I am always engaged, and ready to work with a smile. I want my clients to feel important and valued."
Example #3
"Bad customer service from one individual can ruin an entire establishment's reputation. I have stopped going to certain places because the staff seems miserable. I believe that bad customer service is too prevalent these days which is why I go over and above for my clients, always offer a smiling face and an attitude of willingness."
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