26 Computer SupportInterview Questions
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What did you like most about your previous customer support position?
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Give me an example of when you pleased a customer very much?
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Give me an example of when you made a customer really unhappy?
Community Answers
- "When I will not make him satisfy."
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Tell me about your college education?
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Why are you the best fit for this job?
Community Answers
- "I have great people skills and inter communication skills which a=i gathered from my two previous jobs that had direct contacts with the general public."
- "I im higly motivatred, enjoy coming to work and making a joyfull working enviorment. Aswell as a patient person who works quietly but demenstrate high efficiency."
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Explain to me a common computer error as if I were a six year old.
Community Answers
- "Little Joe you get a message that says 404 Error Page, because the page with the cartoons you are looking for have been moved to another place."
- "Hang up all the process."
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Would you lie to a customer if it was best for the company?
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Did you miss any days at work last year?
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What in the past demonstrates your ability to handle customer complaints?
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Describe a situation when you had a negative customer reaction?
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Do you tend to give into customer complaints?
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Would you rather make a customer really happy or really upset?
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Give me an example, outside of a call center, where you have pleased a customer?
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If a customer demands to speak to a manager, what do you do?
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How will you deal with staff who may have a difficult time understanding computers and different software applications?
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How would you deal with staff who direct their frustration with computer problems at you?
Community Answers
- "I understand not everyone understand the way computers work and I will put myself in their position and try to explain to them that their problem is being solved and try to calm down and let them speak first."
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After three months on the job, where do you see your performance being?
Community Answers
- "Able to solve majority of the problems with the help of documentation from previous problems and situations."
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Could you describe your experience in communicating technical information to both non-technical and technical staff?
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Why do you want a job in customer support?
Community Answers
- "I have had the experience with dealing with customers in my first job as a waiter and my second job as an IT intern at a public library gives me the possibility to interact with people on daily basis and help solve their problems."
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We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?
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Where did your education with computers begin?
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Could you tell us about a difficult situation with a user and how you handled it?
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Customer support is not the most exciting job, how would you make it fun?
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If a major product was recalled and our call center employees had to stay overtime, how would you react?
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Have you ever called off work when you really could have went?
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What experiences do you have in customer support?