26 Computer Support Interview Questions with 5+ User Answer Examples
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1.
Give me an example, outside of a call center, where you have pleased a customer?
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2.
Customer support is not the most exciting job, how would you make it fun?
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3.
If a customer demands to speak to a manager, what do you do?
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4.
What in the past demonstrates your ability to handle customer complaints?
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5.
Why are you the best fit for this job?
- I have great people skills and inter communication skills which a=i gathered from my two previous jobs that had direct contacts with the general public.
- I im higly motivatred, enjoy coming to work and making a joyfull working enviorment. Aswell as a patient person who works quietly but demenstrate high efficiency.
User-Submitted Answers
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6.
Where do you expect your performance to be after three months on the job?
- Able to solve majority of the problems with the help of documentation from previous problems and situations.
User-Submitted Answers
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7.
Did you miss any days at work last year?
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8.
We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?
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9.
Where did your education with computers begin?
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10.
How will you deal with staff who may have a difficult time understanding computers and different software applications?
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11.
Could you tell us about a difficult situation with a user and how you handled it?
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12.
Would you lie to a customer if it was best for the company?
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13.
What did you like most about your previous customer support position?
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14.
Give me an example of when you pleased a customer very much?
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15.
Do you tend to give into customer complaints?
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16.
How would you deal with staff who direct their frustration with computer problems at you?
- I understand not everyone understand the way computers work and I will put myself in their position and try to explain to them that their problem is being solved and try to calm down and let them speak first.
User-Submitted Answers
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17.
Explain to me a common computer error as if I were a six year old.
- Little Joe you get a message that says 404 Error Page, because the page with the cartoons you are looking for have been moved to another place.
- Hang up all the process.
User-Submitted Answers
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18.
Could you describe your experience in communicating technical information to both non-technical and technical staff?
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19.
Why do you want a job in customer support?
- I have had the experience with dealing with customers in my first job as a waiter and my second job as an IT intern at a public library gives me the possibility to interact with people on daily basis and help solve their problems.
User-Submitted Answers
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20.
What experiences do you have in customer support?
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21.
Describe a situation when you had a negative customer reaction?
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22.
Give me an example of when you made a customer really unhappy?
- When I will not make him satisfy.
User-Submitted Answers
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23.
Would you rather make a customer really happy or really upset?
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24.
Have you ever called off work when you really could have went?
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25.
If a major product was recalled and our call center employees had to stay overtime, how would you react?
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26.
Tell me about your college education?