Computer Support Mock Interview

26 Interview Questions That Will Help You Prepare for your Computer Support Job Interview.

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Question 1 of 26

How would you deal with staff who direct their frustration with computer problems at you?

***Note: We do not have professional answers for this career***
User Answers
I understand not everyone understand the way computers work and I will put myself in their position and try to explain to them that their problem is being solved and try to calm down and let them speak first.
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26 Computer Support Interview Questions with 5+ User Answer Examples

  1. 1.

    How would you deal with staff who direct their frustration with computer problems at you?

  2. 2.

    Could you describe your experience in communicating technical information to both non-technical and technical staff?

  3. 3.

    Could you tell us about a difficult situation with a user and how you handled it?

  4. 4.

    Would you rather make a customer really happy or really upset?

  5. 5.

    Do you tend to give into customer complaints?

  6. 6.

    Why do you want a job in customer support?

  7. 7.

    We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

  8. 8.

    Why are you the best fit for this job?

  9. 9.

    Tell me about your college education?

  10. 10.

    Where did your education with computers begin?

  11. 11.

    How will you deal with staff who may have a difficult time understanding computers and different software applications?

  12. 12.

    If a customer demands to speak to a manager, what do you do?

  13. 13.

    Customer support is not the most exciting job, how would you make it fun?

  14. 14.

    Give me an example, outside of a call center, where you have pleased a customer?

  15. 15.

    Have you ever called off work when you really could have went?

  16. 16.

    Give me an example of when you made a customer really unhappy?

  17. 17.

    What in the past demonstrates your ability to handle customer complaints?

  18. 18.

    What experiences do you have in customer support?

  19. 19.

    Describe a situation when you had a negative customer reaction?

  20. 20.

    Give me an example of when you pleased a customer very much?

  21. 21.

    Did you miss any days at work last year?

  22. 22.

    What did you like most about your previous customer support position?

  23. 23.

    If a major product was recalled and our call center employees had to stay overtime, how would you react?

  24. 24.

    Would you lie to a customer if it was best for the company?

  25. 25.

    Where do you expect your performance to be after three months on the job?

  26. 26.

    Explain to me a common computer error as if I were a six year old.