Explain to me a common computer error as if I were a six year old.
Little Joe you get a message that says 404 Error Page, because the page with the cartoons you are looking for have been moved to another place.
Hang up all the process.
Could you describe your experience in communicating technical information to both non-technical and technical staff?
After three months on the job, where do you see your performance being?
Able to solve majority of the problems with the help of documentation from previous problems and situations.
Why do you want a job in customer support?
I have had the experience with dealing with customers in my first job as a waiter and my second job as an IT intern at a public library gives me the possibility to interact with people on daily basis and help solve their problems.
Why are you the best fit for this job?
I have great people skills and inter communication skills which a=i gathered from my two previous jobs that had direct contacts with the general public.
I im higly motivatred, enjoy coming to work and making a joyfull working enviorment. Aswell as a patient person who works quietly but demenstrate high efficiency.
How would you deal with staff who direct their frustration with computer problems at you?
I understand not everyone understand the way computers work and I will put myself in their position and try to explain to them that their problem is being solved and try to calm down and let them speak first.
We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?
Tell me about your college education?
Where did your education with computers begin?
How will you deal with staff who may have a difficult time understanding computers and different software applications?
Could you tell us about a difficult situation with a user and how you handled it?
If a customer demands to speak to a manager, what do you do?
Customer support is not the most exciting job, how would you make it fun?
Would you lie to a customer if it was best for the company?
If a major product was recalled and our call center employees had to stay overtime, how would you react?
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