Computer Support Interview Questions

26 Computer Support Interview Questions

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Question 1 of 26

Give me an example, outside of a call center, where you have pleased a customer?

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26 Computer Support Interview Questions with 5+ User Answer Examples

  1. 1.

    Give me an example, outside of a call center, where you have pleased a customer?

  2. 2.

    Customer support is not the most exciting job, how would you make it fun?

  3. 3.

    If a customer demands to speak to a manager, what do you do?

  4. 4.

    What in the past demonstrates your ability to handle customer complaints?

  5. 5.

    Why are you the best fit for this job?

  6. 6.

    Where do you expect your performance to be after three months on the job?

  7. 7.

    Did you miss any days at work last year?

  8. 8.

    We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

  9. 9.

    Where did your education with computers begin?

  10. 10.

    How will you deal with staff who may have a difficult time understanding computers and different software applications?

  11. 11.

    Could you tell us about a difficult situation with a user and how you handled it?

  12. 12.

    Would you lie to a customer if it was best for the company?

  13. 13.

    What did you like most about your previous customer support position?

  14. 14.

    Give me an example of when you pleased a customer very much?

  15. 15.

    Do you tend to give into customer complaints?

  16. 16.

    How would you deal with staff who direct their frustration with computer problems at you?

  17. 17.

    Explain to me a common computer error as if I were a six year old.

  18. 18.

    Could you describe your experience in communicating technical information to both non-technical and technical staff?

  19. 19.

    Why do you want a job in customer support?

  20. 20.

    What experiences do you have in customer support?

  21. 21.

    Describe a situation when you had a negative customer reaction?

  22. 22.

    Give me an example of when you made a customer really unhappy?

  23. 23.

    Would you rather make a customer really happy or really upset?

  24. 24.

    Have you ever called off work when you really could have went?

  25. 25.

    If a major product was recalled and our call center employees had to stay overtime, how would you react?

  26. 26.

    Tell me about your college education?