Computer Support Mock Interview

26 Computer Support Interview Questions with 5+ User Answer Examples

1. 1.

   How would you deal with staff who direct their frustration with computer problems at you?

   User-Submitted Answers

   1. I understand not everyone understand the way computers work and I will put myself in their position and try to explain to them that their problem is being solved and try to calm down and let them speak first.

2. 2.

   Could you describe your experience in communicating technical information to both non-technical and technical staff?

3. 3.

   Could you tell us about a difficult situation with a user and how you handled it?

4. 4.

   Would you rather make a customer really happy or really upset?

5. 5.

   Do you tend to give into customer complaints?

6. 6.

   Why do you want a job in customer support?

   User-Submitted Answers

   1. I have had the experience with dealing with customers in my first job as a waiter and my second job as an IT intern at a public library gives me the possibility to interact with people on daily basis and help solve their problems.

7. 7.

   We expect our employees to answer phone calls throughout the day and log 4 hours of call time, can you handle that?

8. 8.

   Why are you the best fit for this job?

   User-Submitted Answers

   1. I have great people skills and inter communication skills which a=i gathered from my two previous jobs that had direct contacts with the general public.
   2. I im higly motivatred, enjoy coming to work and making a joyfull working enviorment. Aswell as a patient person who works quietly but demenstrate high efficiency.

9. 9.

   Tell me about your college education?

10. 10.

    Where did your education with computers begin?

11. 11.

    How will you deal with staff who may have a difficult time understanding computers and different software applications?

12. 12.

    If a customer demands to speak to a manager, what do you do?

13. 13.

    Customer support is not the most exciting job, how would you make it fun?

14. 14.

    Give me an example, outside of a call center, where you have pleased a customer?

15. 15.

    Have you ever called off work when you really could have went?

16. 16.

    Give me an example of when you made a customer really unhappy?

    User-Submitted Answers

    1. When I will not make him satisfy.

17. 17.

    What in the past demonstrates your ability to handle customer complaints?

18. 18.

    What experiences do you have in customer support?

19. 19.

    Describe a situation when you had a negative customer reaction?

20. 20.

    Give me an example of when you pleased a customer very much?

21. 21.

    Did you miss any days at work last year?

22. 22.

    What did you like most about your previous customer support position?

23. 23.

    If a major product was recalled and our call center employees had to stay overtime, how would you react?

24. 24.

    Would you lie to a customer if it was best for the company?

25. 25.

    Where do you expect your performance to be after three months on the job?

    User-Submitted Answers

    1. Able to solve majority of the problems with the help of documentation from previous problems and situations.

26. 26.

    Explain to me a common computer error as if I were a six year old.

    User-Submitted Answers

    1. Little Joe you get a message that says 404 Error Page, because the page with the cartoons you are looking for have been moved to another place.
    2. Hang up all the process.