As a Certified Nursing Assistant providing the most intimate care to the patients at this organization, your interviewer will ideally be looking to hear that you will bring a gentle, kind, and empathetic approach to all patients you provide care for. Without being too longwinded, talk to your interviewer about how you bring a customized and unique approach to every patient you work with. It will always help to talk about the importance of customizing your approach with patients because they all bring their own history, experiences, and thoughts. Bringing a customized approach is the way to show the most compassion.

"I'll give you a great example here. After the holidays a couple of years ago, I was working a shift, and I was visiting with one of my patients. She shared that she wished she could still write letters to her grandchildren, but her penmanship wasn't the best. The next day I spent my lunch break with my patient writing her words down on some pretty stationery I picked up the night before. We addressed the envelope together, and I dropped it in the mail that evening. She thanked me for my thoughtfulness and said she felt like she was able to re-connect with her grandchildren again."