How would you work effectively with a patient at our organization that was refusing care?

How to Answer
1st Answer Example
2nd Answer Example

At some point in time during your career as a Certified Nursing Assistant, you will be working with a patient that blatantly refuses to be cared for. Whether due to fear, personal beliefs, or financial concerns, your job is to educate the patient on the importance of the care they should be receiving. As you answer this question, your interviewer will be looking to hear that you communicate clearly to the patient in a manner that helps them understand what exact care they are declining and, in turn, what the results could potentially be for refusing that care. Talk about how you would educate that patient to help them make the best decision possible for their health and well-being.

"If confronted with this situation, I would first try to find out why the patient was refusing care. In these situations, a patient is likely either fearful of medical or fearful of the cost of medical care. I would talk to them and let them know that our team was there to do what is best for them. If needed, I would involve other members of the care team to talk to the patient."

"Having personally been in this situation a couple of times, I first talk to the patient about the importance of care that they so desperately need. Then, depending on their reasoning for not wanting care, I take action. There have been times that I brought in Financial Counselors from my organization to walk patients through their billing and insurance options if that is a concern. If it concerns their lack of knowledge on their health situation, I take the time to educate the patient."

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How to Answer: How would you work effectively with a patient at our organization that was refusing care?

Advice and answer examples written specifically for a Certified Nursing Assistant job interview.

7. How would you work effectively with a patient at our organization that was refusing care?

How to Answer

At some point in time during your career as a Certified Nursing Assistant, you will be working with a patient that blatantly refuses to be cared for. Whether due to fear, personal beliefs, or financial concerns, your job is to educate the patient on the importance of the care they should be receiving. As you answer this question, your interviewer will be looking to hear that you communicate clearly to the patient in a manner that helps them understand what exact care they are declining and, in turn, what the results could potentially be for refusing that care. Talk about how you would educate that patient to help them make the best decision possible for their health and well-being.

Written by Ryan Brunner on August 9th, 2021

1st Answer Example

"If confronted with this situation, I would first try to find out why the patient was refusing care. In these situations, a patient is likely either fearful of medical or fearful of the cost of medical care. I would talk to them and let them know that our team was there to do what is best for them. If needed, I would involve other members of the care team to talk to the patient."

Written by Ryan Brunner on August 9th, 2021

2nd Answer Example

"Having personally been in this situation a couple of times, I first talk to the patient about the importance of care that they so desperately need. Then, depending on their reasoning for not wanting care, I take action. There have been times that I brought in Financial Counselors from my organization to walk patients through their billing and insurance options if that is a concern. If it concerns their lack of knowledge on their health situation, I take the time to educate the patient."

Written by Ryan Brunner on August 9th, 2021

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