How would you work effectively with a patient at our organization that was refusing care?

At some point in time during your career as a Certified Nursing Assistant, you will be working with a patient that blatantly refuses to be cared for. Whether due to fear, personal beliefs, or financial concerns, your job is to educate the patient on the importance of the care they should be receiving. As you answer this question, your interviewer will be looking to hear that you communicate clearly to the patient in a manner that helps them understand what exact care they are declining and, in turn, what the results could potentially be for refusing that care. Talk about how you would educate that patient to help them make the best decision possible for their health and well-being.

"If confronted with this situation, I would first try to find out why the patient was refusing care. In these situations, a patient is likely either fearful of medical or fearful of the cost of medical care. I would talk to them and let them know that our team was there to do what is best for them. If needed, I would involve other members of the care team to talk to the patient."