Practice 35 CNA interview questions covering patient care scenarios, clinical skills, and compassionate communication.
Question 5 of 35
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Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
"I would never dismiss a patient's request for help. I would take a few minutes each time to greet the patient, ask if they needed anything, and help put their mind at ease."

Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
This is a question where your interviewer wants to hear your compassionate approach kick in. Of course, you won't dismiss the patient's call light, even though it may be the 10th time they've pushed it. Let the interviewer know that you will make a point to take a few extra minutes with the patient to talk to them instead of checking briefly and walking away. Maybe the patient is just lonely and wants someone to talk to. Your paperwork can wait, so reiterate how you would spend some time to hear their story and maybe educated them on the importance of sleep.

Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
"This is certainly a familiar situation in the role that I am in currently. Knowing that a call light can be a dire situation, I never hesitate to react quickly. When a patient is persistent with the call light in a non-emergent situation, I've taken a few moments to talk with them personally and explain the reasons they need a good night's sleep. One time, I even told a bedtime story to a patient to help them sleep. In this role, I wouldn't hesitate to use any of these techniques with a patient."
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Written by Heather Douglass
35 Questions & Answers • Certified Nursing Assistant

By Heather

By Heather