How to Answer: If you had a patient here that insisted on hitting their call light all night when the reasons weren't justified, what would you do?
Advice and answer examples written specifically for a Certified Nursing Assistant job interview.
21. If you had a patient here that insisted on hitting their call light all night when the reasons weren't justified, what would you do?
How to Answer
This is a question where your interviewer wants to hear your compassionate approach kick in. Of course, you won't dismiss the patient's call light, even though it may be the 10th time they've pushed it. Let the interviewer know that you will make a point to take a few extra minutes with the patient to talk to them instead of checking briefly and walking away. Maybe the patient is just lonely and wants someone to talk to. Your paperwork can wait, so reiterate how you would spend some time to hear their story and maybe educated them on the importance of sleep.
Written by Heather Douglass on August 10th, 2021
1st Answer Example
"This is certainly a familiar situation in the role that I am in currently. Knowing that a call light can be a dire situation, I never hesitate to react quickly. When a patient is persistent with the call light in a non-emergent situation, I've taken a few moments to talk with them personally and explain the reasons they need a good night's sleep. One time, I even told a bedtime story to a patient to help them sleep. In this role, I wouldn't hesitate to use any of these techniques with a patient."
Written by Heather Douglass on August 10th, 2021
2nd Answer Example
"I would never dismiss a patient's request for help. I would take a few minutes each time to greet the patient, ask if they needed anything, and help put their mind at ease."
Written by Heather Douglass on August 10th, 2021