Our company prides itself on providing excellent customer service. How do you provide excellent customer service?

Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service you provide, be sure to include that in your response.

Some people think customer service is overrated and that the customer is not always correct. You might feel that way, but you want to avoid saying that during an interview. If the company prides itself on providing excellent customer service, it will want to hire others who feel the same way.

"I provide excellent customer service by introducing myself, shaking the customer's hand while smiling at them, and explaining what service I will provide. I answer any questions they may have and give them my business card after the inspection so they can reach me if they have further questions. I received an employee of the month award three times at my last job, highlighting the excellent customer service I provided."

"I worked in hospitality for three years before pursuing a career as a building inspector, so I am very familiar with providing excellent customer service. I believe it starts with having a positive attitude and treating the customer with respect. When you listen to a customer's needs and provide a solution, they will be happy every time. If a customer is unhappy with something, I do my best to make sure their needs are taken care of and that they leave with a smile on their face."

"I value excellent customer service when I am the customer and provide the same service to my customers. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution. I ask them if they have questions and clarify anything they do not understand. I thank them for their time and business and make follow-up calls to see if they are happy with my service."