Tell me about a time you encountered a patient that was afraid of treatment and had to be educated further before following through with care.

"A few months ago, I was on service in a busy labor and delivery unit. A first-time mother was extremely scared of needles, and the epidural made her extremely anxious. Knowing that many women are fearful of this procedure, I talked to her about my years of experience delivering epidurals and the exceedingly low rate of complications from the procedure. Then, I went into explaining all of the benefits of the procedure in her upcoming delivery. The key to calming the patient for the procedure is painting a clear picture for her and using the nursing staff to put her mind at ease during the quick procedure."

Before your interview, think of a time you calmed a patient who was afraid of a medical procedure. Explain why the patient was afraid, and describe the steps you took to put them at ease before their procedure. Stress your ability to calm a patient and educate them on the procedure.