Tell me about a time you made a good impression on a patient or coworker. Why was it important to do so?

"As an Anesthesiologist, I often only have a minute or two to make a lasting impression with a patient to build trust in one of the most trying times of their lives. Last year, we had a case with a young patient heading into surgery to remove a tumor, and his oncology care team let the surgical team know of his hobbies and passions. To ease him into surgery, I wore a cap of his favorite baseball team into his surgical prep, and his eyes lit up when I came in the room. In a situation like this, it's often doing the little things right for a patient in a tough time, and I love going that extra mile for them."

First impressions are everything, and there are many ways to impact a new patient significantly. When you answer, give a detailed overview of how you would approach making a good impression on a new patient. If you have experience, consider telling a brief story of a time you built a relationship with a patient, customer, or colleague. Include specific details of how you developed a relationship with this person. Explain how your relationship-building skills will benefit the institution you are interviewing with.