Have you ever had to work with an angry patient or family member during your career? How did you successfully manage that situation?

"I have seen the negative side effects of general anesthesia for many years, and one particular case comes to mind when I think of these situations. An older gentleman was in recovery following knee surgery when he awoke yelling, pulling out his IV, and trying to grab the nurse. While he was very hard to understand, his wife immediately knew that his PTSD was kicking in, and he was having flashbacks to his days in combat. Knowing what to do in this situation, I quickly removed any dangerous objects from his grasp and used hospital protocol to restrain him while he was still in a dazed state. While we did this, I calmly talked to him to let him know where he was and who we were. I also asked his wife to talk to him to help him come to. Over the next 15 minutes, he slowly realized where he was and that he was in no danger."

Briefly describe a time you had to work with a patient that was upset or downright angry. Highlight your ability to remain patient and rational in the face of conflict. Focus on the positive action you took and the resolution you came to with the patient rather than the details of the conflict itself.