"Before law school, I worked as an office manager at a local auto repair store. In my role, I was responsible for collecting customer information from car owners who were coming in for repairs. If the repairs were needed due to an accident, I contacted their insurance companies to coordinate payment. One day we were very busy, and I mixed up two customers' information. When I emailed an insurance company, I sent over all the information for a customer who was not insured by them. This not only delayed payment for the customers, but it also resulted in a data breach since I had exposed the customer's information to a third party without their consent. I had to file a privacy report and work with my manager to ensure all applicable parties were notified. It taught me to slow down, which was hard in a customer service role. However, taking the extra time to be accurate and compliant would save more time than having to clean up such a situation."