"Before law school, I worked as a waiter in a family restaurant. I was working with a large party, and unfortunately, the kitchen made a mistake on one of the entrees. I took it back to the kitchen and talked with my manager. Usually, if we can remake the entree within seven minutes, we simply replace the meal, but since this was such a large party I told my manager that I thought the entree should be comped for their inconvenience. I told her that the customers had been so kind that taking this extra step would likely be very appreciated and would be reflected in their tip and future business. My manager agreed, and we were able to go above and beyond in our customer service."