How would you handle working closely with a colleague that you didn't get along with?
Flight crews change on a regular basis, so you won't be working with the same people on every flight. That said, you will likely come across the same fellow airline stewards multiple times throughout your career. Given the customer-facing nature of the position, the interviewers want to ensure that you are capable of putting differences aside to perform well with your team members, even if you don't always get along. You'll want to emphasize keeping customer needs and experience first, which means leaving your grievances at the gate.
"We aren't always going to work alongside friends or people we get along well with, so it's important to focus more on what we're working on and less on who we have to work with. I try to regularly remind myself of what is needed and expected of me and my team at work and focus my energy on that while maintaining professional interactions and relationships with my colleagues, regardless of how I feel about them."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
We aren't always going to work with the ideal person, but as professionals, we have to work as a team to get our job done and provide the best customer service possible.
Chad's Feedback
It sounds like you have a professional attitude towards handling conflict in the workplace. Good for you! To strengthen this response, let the interviewer know exactly how you would handle this type of hypothetical situation. If possible, include a real-life example from your career of a time when you were able to be successful in your job, despite working closely with a difficult coworker. If you would like to read more about how to approach interview questions related to conflict in the workplace, we have a guide you may find helpful: https://www.mockquestions.com/articles/How to Answer Questions About Workplace Conflict /
Unlock all 28 Airline Steward questions
Prepare for behavioral scenarios and safety questions that airlines prioritize in interviews.
Get Started