Airline Steward Mock Interview
Practice 28 Airline Steward interview questions covering safety, service, and passenger scenarios.
Question 17 of 28
If a customer refused to unplug and put away their laptop during takeoff or landing, what would you do?
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Example Answer
Community Answers
Clara is a career coaching expert and has supported individuals landing positions in education, non-profit, corporate, and beyond.
The interviewers are looking for your ability to balance continued patience and customer-service mindset with a focus on safety and adhering to flight procedures. You might consider asking the customer another time to put away their device, and you might also include the reason as to why it is important to do so.
Clara is a career coaching expert and has supported individuals landing positions in education, non-profit, corporate, and beyond.
"If I walked by again and noticed that the customer hadn't unplugged and put away their laptop, then I would remind them that it is time to put away their devices. If they still refused to put it away, then I would inform them of the safety implications for themselves and other passengers on the flight. Sometimes, people are less inclined to follow rules that they don't understand, so I would make sure they knew the reasoning behind that rule."
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Anonymous Answer
I would explain to the passenger the safety reasons why he or she needs to unplug. and if the person still won't listen, I would ask another coworker to ask the person.
Chad's Feedback
Explaining the safety implications behind your request for the customer to unplug and stow their laptop is a smart approach to take to this hypothetical situation. Nice job! Be prepared to discuss how you would react if your coworker was also unsuccessful in getting the customer to unplug, as the interviewer may continue to probe in order to test your knowledge of flight procedures.
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