QUESTION 19 OF 28

What do you do if you notice a fellow employee texting in front of customers?

You can expect to see at least one situation-based question regarding a colleague not adhering to an expectation. The interviewer is interested in your ability to balance professionalism and expectations while navigating a complex situation. You want to demonstrate an ability to overcome discomfort and keep safety and customer service first.

"I would want to address it with my colleague, but not in front of customers. So, I'd approach my colleague with a task or request for support with something to stop the texting in the moment. When we'd be back away from passengers, I'd mention that I noticed them texting out in front of passengers and ask if everything was okay. I would approach that conversation in as non-accusatory of a way as possible while still on the plane to keep things level and cool and also to allow them to explain what might've been happening."

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Airline Steward Mock Interview

What do you do if you notice a fellow employee texting in front of customers?

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28 Airline Steward Interview Questions & Answers