Addiction Nurse Mock Interview
Excel in 40 Addiction Nurse interview questions covering trauma-informed care, relapse prevention, and crisis intervention.
Question 4 of 40
What would you do if a patient complained to you about a coworker's conduct toward him/her?
How to Answer
Example Answer
Entry Level
Community Answers
Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
This question aims to test your knowledge of internal procedures used within healthcare establishments. While the exact protocol for this may be specific to the place you're applying, there are general rules that should be followed by all healthcare providers, no matter which facility you work in. It is important to explain that all complaints must be handled seriously and be directed to the appropriate member of staff so that appropriate action can be taken. Emphasise that patient concerns should never be ignored.
Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
"It is unfortunate that situations like this ever occur. However, when they do, patient safety and concerns should always be acknowledged. If a patient presented a complaint to me, I would notify my immediate supervisor and give him whatever information I have so that he can investigate the validity of any allegations and act accordingly."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I've never had a patient complain to me about one of my coworkers. If I were to be faced with this situation, I would assure the patient that I will talk to my supervisor so that he can help address the situation. I believe it is important to let a patient know that any concerns will be addressed, but to not 'choose sides,' as this can make the situation worse. I believe that leaving the responsibility of investigating the complaint with my supervisor is the most appropriate action to take."
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Anonymous Answer
I would listen to the patient's complaint. Thank them for informing me of the situation and let them know we take all complaints seriously. And ensure them someone will follow up immediately about the situation. I would follow up with my immediate supervisor or MAT coordinator, depending on the claim.
Rachelle's Feedback
It sounds as though you would approach this situation with great care. Good work!
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