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Addiction Nurse Mock Interview

Question 24 of 40 for our Addiction Nurse Mock Interview

Addiction Nurse was updated by on February 27th, 2024. Learn more here.

Question 24 of 40

What would you do if a patient complained to you about a coworker's conduct toward him/her?

This question aims to test your knowledge of internal procedures used within healthcare establishments. While the exact protocol for this may be specific to the place you're applying, there are general rules that should be followed by all healthcare providers, no matter which facility you work in. It is important to explain that all complaints must be handled seriously and be directed to the appropriate member of staff so that appropriate action can be taken. Emphasise that patient concerns should never be ignored.

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How to Answer: What would you do if a patient complained to you about a coworker's conduct toward him/her?

Advice and answer examples written specifically for an Addiction Nurse job interview.

  • 24. What would you do if a patient complained to you about a coworker's conduct toward him/her?

      How to Answer

      This question aims to test your knowledge of internal procedures used within healthcare establishments. While the exact protocol for this may be specific to the place you're applying, there are general rules that should be followed by all healthcare providers, no matter which facility you work in. It is important to explain that all complaints must be handled seriously and be directed to the appropriate member of staff so that appropriate action can be taken. Emphasise that patient concerns should never be ignored.

      Written by Heather Douglass

      Entry Level Example

      "I've never had a patient complain to me about one of my coworkers. If I were to be faced with this situation, I would assure the patient that I will talk to my supervisor so that he can help address the situation. I believe it is important to let a patient know that any concerns will be addressed, but to not 'choose sides,' as this can make the situation worse. I believe that leaving the responsibility of investigating the complaint with my supervisor is the most appropriate action to take."

      Written by Rachelle Enns

      Answer Example

      "It is unfortunate that situations like this ever occur. However, when they do, patient safety and concerns should always be acknowledged. If a patient presented a complaint to me, I would notify my immediate supervisor and give him whatever information I have so that he can investigate the validity of any allegations and act accordingly."

      Written by Heather Douglass

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "I would listen to the patient's complaint. Thank them for informing me of the situation and let them know we take all complaints seriously. And ensure them someone will follow up immediately about the situation. I would follow up with my immediate supervisor or MAT coordinator, depending on the claim."

      Rachelle's Feedback

      It sounds as though you would approach this situation with great care. Good work!
      Show More Answers

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