Has there ever been a time when you felt threatened by a patient? If so, how did you handle the situation?
Healthcare providers work with risks daily. Whether it's the risk of being exposed to an illness, possible injury from lifting heavy patients or equipment, or the risk of being hurt by a patient who is angry or aggressive. For nurses and other healthcare providers who work with patients who suffer from addictions, this risk is increased, especially during the detox period when patients are agitated and feel more 'on edge.' The interviewer wants to know that you are capable of handling a stressful, potentially threatening situation. Remember to exhibit signs of professionalism, even in the most tense situation.
"There have been a few times that I have felt threatened. Unfortunately, drugs make people act completely out of character at times. I have learned when I feel threatened to try to remain calm and talk with a level tone. Screaming and shouting does nothing but makes a situation worse. If a patient acts aggressive or threatening, I ask him to calm down so that we both are safe and so that I can help him. Usually, once boundaries are established, most patients will calm down. However, as a precaution, I still make sure that a supervisor is aware of the threatening behavior. We can't take care of our patients if we are being threatened or are hurt by an aggressive patient."
"So far, I am thankful to say that I have never been threatened by a patient. There are times when tensions are high, especially when a client is going through the detoxification period. I always try to stay aware of my surroundings and if I do feel like things are getting tense, I like to notify my team leader so that we can work together to make sure patients and staff are all safe."
"I believe that I am the best fit for this position because I bring a dual degree in nursing as well as addiction counseling. My specialty in both areas makes me an expert in your area of focus."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Calmly.
Jaymie's Feedback
With these types of situational questions, interviewers are seeking a story. Try to give an example of a specific time that you felt threatened by a patient. What caused the situation to escalate, what role did you play in the situation, (were you part of the initial care or treatment or were you brought into the situation for support, etc.) how did you handle the situation and what was the outcome? By giving these details, interviewers are able to gain insight into your communication and interpersonal skills.
