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How do you handle angry patients?
User Submitted Interview Answers
Using anger reduction training skills Breathing Identifying objects journaling exercise.
I just relax, listen careful, and wait until he/she express or display their anger.
I handle angry patients by speaking in a warm tone of voice, and repeating back to the patient what they communicated to me.
Keeping calm. Ensuring them I want to help any way that I can and that they will allow.
Let them say what they need to say and give them space for my safety as well as their own and then talk once they have settled.
I try to descalate the situation, or difuse it, by speaking to the patient and giving them choices, based on their behavior.
The same way I would anyone else, with professionalism and empathy.
I roll with the resistance, use positive affirmations and try to see things from their perspective.
Calmy, rationally and with boundaries.
Finding a way for them to calm down and bringing them to a quite space, where they can vent or talk about what is bothering them.