At one point or another, it is likely that a patient will get angry or upset with you. As you know, it probably has nothing to do with you. Perhaps you are close to a breakthrough and your patient is feeling vulnerable. Alternately, maybe they are detoxing or coming down. Give an example of something you would say to your patient in this situation.
"If I have a patient displaying feelings of anger towards me, I ask questions to understand where the patient is coming from. 'Why do you think that upset you? Does it remind you of a past experience?' I want to direct them towards the root of the problem, but also allow them to feel what they are feeling."
Entry Level answer example
"If I have a session that gets a l little intense I'm sure to notify my leadership so they can take measures to ensure the situation does not escalate. In the session, I will take a step back and ask them if they are feeling comfortable. If they are not, I will take a step back and let them simmer on their feelings for a moment."
Experienced answer example
"I handle angry patients like a pro! I've been an addictions counselor for the past 12 years and have had my fair share of experiences. Generally, if a patient blows up with no warning, it means that I have hit the right spot. The emotional spot where they need to go in order to continue great progress."