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30 Casinos Interview Questions

Question 1 of 30
Casino environments can become emotional and heated. How do you handle uncomfortable customer service situations?
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How to Answer
As fun as casinos can be, they can also breed highly emotional responses from patrons. Some of the highly emotional factors include alcohol consumption, bright lights and loud sounds, and the chance of losing significant amounts of money. Talk to the interviewer about your ability to overcome difficult or uncomfortable situations that may arise from an unhappy customer.

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Question 2 of 30
Are you willing to take a series of background checks?
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How to Answer
As you know, casinos handle a great deal of money on a daily basis. Security and safety are one of the top concerns for any casino. Background checks that Company ABC may require of you could include:

- Credit checks
- Social security trace
- Employment verification checks
- Education verification
- Reference checks
- Drug screening
- Criminal record checks

Share with the interviewer that you will comply with any background check they require.

Question 3 of 30
Are you able to work, standing up, for long periods of time?
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How to Answer
Your ability to perform the everyday physical tasks associated with this role will significantly determine if you are the successful candidate. With that said, it is critical that you are truthful with the interviewer regarding your physical capabilities. Depending on your region, you may not be required to disclose medical issues, but you should be honest about roadblocks you may face. An employer that sees a great fit in you may make modifications to accommodate.

Question 4 of 30
Do you enjoy gambling?
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How to Answer
There is no right or wrong reply to this question; however, the interviewer may be looking for an indication of gambling addiction. Consider replying short and sweet, explaining that you understand the draw to gambling but that you are also responsible when playing during your personal time.

Question 5 of 30
What do you know about casino security and surveillance?
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How to Answer
Casinos must have very tight security and surveillance across every inch of the gambling areas. Discuss with the interviewer if you have any security training. If you do not have experience in casino security, express that you are looking forward to taking the training available with Company ABC.

Casinos will take security measures that include:

- Employee background checks
- Video surveillance
- Physically present security officers
- Digital tracking of chips and cash
- Floorplan and employee coordination/placement

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