Keeping your answer career based, discuss a decision you made where you may not have had all of the pertinent information. The interviewer would like to see that you are able to use logic to make a sound decision. Show the interviewer that you are capable and confident when it comes independent thinking and decision making. Be sure to include the success you saw from your sound decision making.
"In my current role, I am responsible for creating the weekly schedule for 56 staff members. When I first took on the responsibility of scheduling, I did not have any data regarding our busiest times of the week and day. I had to guesstimate our customer traffic while remaining under the staffing budget and, at the same time, not under staffing. I used my logic and critical thinking skills to fill in the blanks for the data that I did not have. It worked out quite well for me. Now I fully understand our customer traffic flow which has made staff scheduling a breeze."
"Ambiguity is a large part of what we manage. I always do the best with the information I have to keep things moving."
"I often find myself making decisions wishing I had just a little bit more data. I look at everything I have, create what-if scenarios for several variables and select the best possible option."
Sales answer example
"Once, I had a customer looking for a very specific piece of inventory, and it was honestly really hard to source. Nationwide, there were only two that met the criteria and both were seemingly identical but I had to choose which was better to purchase on his behalf. With a price tag of $50k+, it was a hefty decision to make, since we would have to eat the difference if there were damages or issues with the unit.
I was able to use my industry knowledge, and understanding of the different types of sellers, as well as my instinct on how my buyer would have thought through the situation to choose the piece of inventory. By using context and prior knowledge, as well as a bit of inference, I was able to make the purchase that resulted in a very happy customer."
Retail answer example
"Oftentimes when a customer is really worked up, I only have a piece of the puzzle to go off of, whether because they haven't given the full story, or I'm pulled in by the associate who heard the full story. In either case, it's something I'm accustomed to and deal with daily. As far as customer problems go, they tend to follow the same general trajectory, so I assess quickly what category the problem seems to fall in, and go from there. More than nine times out of ten, the first assessment was right, and then if it's off, I deal with the exception from there and pivot as needed."
Teacher answer example
"For years the department didn't have any sort of way to quantify if our teaching was being effective. And as much as I don't like wasting time giving tests, two years ago, I proposed that we set up four tests throughout the year to test cumulative knowledge. That summer, we sat down and wrote those tests and have been using them since. Now we shape all of our curriculum decisions off of actual data instead of having to disagree or simply follow a gut feeling."