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Zara Interview
Questions

27 Questions and Answers by Rachelle Enns
Published November 26th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Style     Fashion    

Question 1 of 27

At Zara, we always think of the consumer first. What are the top 3 ways that we can ensure consumer satisfaction?

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Answer Examples

1.

At Zara, we always think of the consumer first. What are the top 3 ways that we can ensure consumer satisfaction?

When it comes to consumer goods, the satisfaction of the consumer is everything! These days with reviews online and the power of social media, how will you ensure that consumer satisfaction is a priority when working at Zara?

Rachelle's Answer #1

"Consumer satisfaction first comes from offering value. The product must meet the needs of the consumer n a way that the customer feels is worth or even exceeds the price he/she paid. Second, consumer satisfaction stems from outstanding customer service - when a consumer has a question, can he or she quickly get a response that's helpful? And third would be anticipating consumer needs and being first to meet them in the marketplace - constantly testing products and learning as much as we can about our consumers' habits can help make sure we know what they need, sometimes even before they do."

Michelle's Answer #2

"There are many ways to ensure consumer satisfaction; however, I feel that the top three ways are through top-notch customer service, investment in research and development, and consistently providing a product that solves a specific need. Ultimately, our products need to make a difference in the lives of our consumers, our end users need to trust us when they have a question or need help regarding a product, and they need to be continually surprised with new products that continue to make their lives better."

2.

Who is your favorite fashion designer and why?

Display to the interviewer that you follow fashion design by discussing your favourite designer. The more you can assure the interviewer that you know what you're talking about, the better your chances of landing the position.

Rachelle's Answer #1

"My favorite fashion designer is Ted Baker. The designs are classic yet bold and unique. I love the use of pattern. When someone is wearing a Ted Baker piece - you know!"

Michelle's Answer #2

"I am most attracted to the classic labels like Hermes and Balenciaga. They are true luxury brands that have remained relevant yet stand the test of time and tradition."

3.

Our industry is fast-paced, competitive, and stressful. How do you cope with high levels of pressure?

Assure the interviewer that you are capable of handling the stressful and fast-paced world of fashion. Share how you cope with high levels of pressure and be sure to comment on your ability to handle stress in previous positions. You can also draw on your references.

Rachelle's Answer #1

"I have been working in fast-paced, stressful environments for the past 10 years. When I am under pressure, my performance is the best. It's like a runner's high for me. My current references will attest to my strong ability to perform under pressure."

Michelle's Answer #2

"I handle stress very well and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure to not get distracted. Staying on deadline is very helpful and I will delegate when necessary to alleviate some stress."

4.

How would you handle a situation where your Zara supervisor did not properly communicate information to you?

Others don't always communicate with you in the style that you would prefer. Talk to the interviewer about a time when you have handled a supervisor who does not interact with you in a way that you like or that is clear to you.

Rachelle's Answer #1

"Whenever I have had a supervisor who does not properly communicate with me, I first try to learn their style of communication and emulate it. I also try to ask a lot of questions and document instructions in writing as much as possible in order to make sure I'm understanding."

Michelle's Answer #2

"I try to be independent and find as many answers as possible on my own. As much as I would love to always work with supervisors who are great communicators, that is not always a realistic ask. I also try to repeat instructions just to verify that I'm hearing and interpreting what the supervisor really wants."

5.

At Zara we encourage our customers to create their own style. How would you describe your personal style?

Having your own personal style is very important in fashion. Talk to the interviewer about how you define your style and what it means to you.

Rachelle's Answer #1

"I would describe my personal style as 'sloppy chic' because I love large cable knit sweaters paired with leather leggings and a pair of great booties. My personal style is important to me because it's an expression of my mood on a day to day basis. It's how I can best express myself."

Michelle's Answer #2

"I think it's important for everyone to have their own personal style and wear what they feel most comfortable in. If I could describe my personal style I would say it's ladylike with a touch of bohemian. My style icons include Kate Middleton and the Olsens."

6.

When you suffer a setback, how does that emotionally affect you and your work?

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.

Rachelle's Answer #1

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Michelle's Answer #2

"Setbacks happen no matter what, and for that reason I try not to let them affect me emotionally in the least. I am a pragmatic thinker and stay focused despite challenges that come my way. I once had a colleague who described setbacks as "forward fumbles," which is a philosophy I have internalized and try to share with others. What looks in the moment like a setback can often, in retrospect, be a catalyst for change or an inadvertent step toward a successful outcome you weren't even able to imagine."

7.

What can you tell me about the Zara/Inditex Right to Wear approach to the business of fashion?

Show the interviewer that you've taken the initiative to research both Zara and Inditex and can speak knowledgeably about their philosophical approach to business. The interviewer would also like to see how the company's approach aligns with your own personal ethical code.

Rachelle's Answer #1

"I really enjoyed learning about the Right to Wear philosophy; it very closely mirrors my own point of view when it comes to doing business. Both Zara and Inditex aim to create beautiful, ethical, quality products that are not only right for their customers, but right for the people who work for the company, right for communities and right for the environment. That means thinking and acting sustainably and transparently, which is very important to me in an employer."

Michelle's Answer #2

"I love that Zara's aim is for its products to be right to wear from all standpoints: from how the products are designed to the working conditions of employees and the use of energy and water. I greatly respect the fact that Zara and Inditex have developed the highest standards of sustainability and the strictest codes of conduct and are regarded by many as industry-leading. This is the kind of environment I'd like to be part of."

8.

What is your favorite Zara product? What do you love about it?

This is a great opportunity to display both your knowledge of the Zara brand and your personal connection to its products. Try to make your story unique and memorable, and most of all, authentic to you.

Rachelle's Answer #1

"I have several Zara pieces that I really love, but one of my favorites is my briefcase handbag. First, it's huge, so it holds absolutely everything I need during a workday, plus it has clean, modern lines that present a professional look. I always feel very put together when I carry it and I get tons of compliments on it."

Michelle's Answer #2

"I think my favorite Zara product this season would be my hooded faux fur jacket. It feels sassy and modern, so I love the way it looks and the way I feel when I wear it. And I also love the fact that I can feel good about the purchase because I know the product was sourced in an environmentally responsible and ethical way."

9.

How do you manage a large workload?

Start off your answer by clarifying you never let a large workload stress you out. Each morning you review your tasks using a task manager application (if you do not have one I suggest google searching 'task manager application' and giving one a try). Continue to discuss how you complete each task by priority level and, before you know it, your large workload is completed.

Rachelle's Answer #1

"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a low priority. The higher priority tasks, I complete first. Through this system, I am able to focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."

Michelle's Answer #2

"I work best when I have a large workload because it keeps me active, keen, and attentive to the project at hand. I also use Trello to keep my team and I on task."

10.

How would you sum up Zara's commitment to the environment?

The interviewer would like to see that you can speak confidently and knowledgeably about Zara's philosophy regarding environmental sustainability. Show that you have a general familiarity with Zara's stance on this issue.

Rachelle's Answer #1

"When preparing for this interview, I was very happy to see Zara's comprehensive outline of its commitment to environmental sustainability. Encompassing everything from water and energy use, climate change, biodiversity and the product life cycle, Zara's approach to limiting its negative effects on the environment fully mirrors its Right to Wear philosophy."

Michelle's Answer #2

"Zara shows a full understanding that the pressures on our planet's limited natural resources and the challenge of climate change require prompt and concerted action from us all. To that end, the company takes wide-ranging measures to protect biodiversity, reduce consumption of water, energy and other resources, avoid waste, and combat climate change. It's a very impressive and responsible effort, and one that is very important to me in a potential employer."

11.

What are your salary expectations?

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or gain a slight increase. According to my research, this seems consistent with the market."

Michelle's Answer #2

"I would like to earn slightly above where I am now. Currently, I make $25/hour plus benefits and a 10% commission on all sales. My target income for the coming year is $65,000. If that is out-of-range for this position, I would hope we could discuss alternative benefits and/or a path to reach that salary goal."

12.

When have you worked among a diverse group of people?

Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you are enthusiastic about and can handle an environment that offers diversity.

Rachelle's Answer #1

"The global nature of the Zara brand is one that I'm most excited about. I'm accustomed to being around people who aren't exactly like me, and I've been able to learn from exposure to a lot of different perspectives. However, I believe that truly being part of the global economy will be a life-changing experience that I will relish."

Michelle's Answer #2

"In my current company, we have a very diverse group of people that range in age, race, experience, gender, and more. I embrace it fully, and the commitment to all types of style, no matter what it looks like or where it's from, is one of my favorite aspects of the Zara brand."

13.

Rate your communication skills from 1-10 with proper examples backing your given rating.

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Michelle's Answer #2

"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator so I leave the rest of the scale as an aspirational measure."

14.

How do you deal with distracting coworkers who stand in the way of your progress?

Even the most well-meaning coworkers can distract you from getting things done at work from time to time. The funny and entertaining coworkers who like to chat online and send YouTube videos are often the ones who can get in the way of your productivity if you let them. How do you respond? Show off your ability to set professional boundaries, when needed.

Rachelle's Answer #1

"I typically just set a kind, but clear, boundary and tell my coworker that I need to focus at the moment. I will offer an alternate time for a catch-up, over lunch for example. It is important for the sake of workplace culture to set aside time to be social with coworkers, so I usually just let them know when I'll be available for a quick break in the day."

Michelle's Answer #2

"If I have a distracting co-worker, I will highlight the distraction right away while remaining kind. I feel it's always best to nip issues in the bud before they get out of control. Overall, I'm very good at setting personal and professional boundaries, so this has never been much of an issue for me. I've found that if I'm clear that my time is currently allocated to another task, people respect that and are happy to catch up and be social at another specified time."

15.

What career path interests you the most in this company?

This is where it is really important to have completed some research on the interviewing company. Be sure to envision where you can see yourself fitting, and growing, with the organization prior to your interview. Do some research on what a career path could look like with this particular company.

Rachelle's Answer #1

"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a Territory Sales role, then a Regional Manager position. Eventually, a Director of Sales or Marketing position would be ideal. Of course, I understand that this will take many years of dedication and hard work."

Michelle's Answer #2

"I am interested in a variety of paths with your company. I love that internal promotion is in the fabric of your company; it's encouraging to think about the various paths I could ultimately take. I could absolutely see myself working in your sales and marketing department as I further my knowledge on your product and collections."

More Interview Q&As
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Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Fashion Designer
Sales
Design Consultant
Exhibit Designer
Interior Designer
Model
27 Zara Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. At Zara, we always think of the consumer first. What are the top 3 ways that we can ensure consumer satisfaction?
  2. Who is your favorite fashion designer and why?
  3. Our industry is fast-paced, competitive, and stressful. How do you cope with high levels of pressure?
  4. How would you handle a situation where your Zara supervisor did not properly communicate information to you?
  5. At Zara we encourage our customers to create their own style. How would you describe your personal style?
  6. When you suffer a setback, how does that emotionally affect you and your work?
  7. What can you tell me about the Zara/Inditex Right to Wear approach to the business of fashion?
  8. What is your favorite Zara product? What do you love about it?
  9. How do you manage a large workload?
  10. How would you sum up Zara's commitment to the environment?
  11. What are your salary expectations?
  12. When have you worked among a diverse group of people?
  13. Rate your communication skills from 1-10 with proper examples backing your given rating.
  14. How do you deal with distracting coworkers who stand in the way of your progress?
  15. What career path interests you the most in this company?
  16. Think about a difficult boss, professor or other person. What made him or her difficult? How did you successfully interact with this person?
  17. Tell me about a time when you made a suggestion requesting change in an organization.
  18. If you were hired today, what would you accomplish first?
  19. Do you consider yourself to be more creative or analytical minded?
  20. At Zara, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?
  21. What can you tell me about Zara' sustainable approach to logistics?
  22. At Zara we offer many areas of opportunity and growth. Where would you like to see your career in the next 3-5 years?
  23. Performance within the consumer fashion industry relies greatly on advertising and marketing efforts. Do you have any experience with advertising, marketing, or market research?
  24. What can you tell me about Zara's recent expansion into 106 new markets?
  25. How would you define Zara's level of community support?
  26. How do you believe it helps Zara to be part of the Inditex distribution group?
  27. In your opinion, which designer has been the biggest fashion trailblazer in the past decade?
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