How would you respond if a customer asked you a question that you didn’t know the answer to?

"As a new team member, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer's question. I would be honest with the customer and let them know I would be happy to find the answer for them if they had time to wait a moment. I would never make up an answer and would try to self-help with my available resources; if I could not locate the answer timely, I would reach out to a colleague or supervisor to assist."

"Sometimes, when I'm stocking shelves, customers often approach me with questions or ask for assistance locating something. Even if I'm in the middle of something when they approach me, I always stop what I'm doing, greet them with a smile, and actively listen to their question. If I can assist them, I will walk them to the item they are trying to find. If I can't, I will try to look up the information on my handheld device or page another employee who can better assist them. I always wait until that employee comes and takes over before excusing myself."