Woolworths Mock Interview
Practice 30 Woolworths interview questions covering retail operations, customer service, and team leadership.
Question 9 of 30
How would you respond if a customer asked you a question that you didn’t know the answer to?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
Woolworths stocks thousands of products and brands, so you will likely run into a situation where you're unsure how to answer a customer's question regarding one of them. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you track down information or find the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"As a new team member, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer's question. I would be honest with the customer and let them know I would be happy to find the answer for them if they had time to wait a moment. I would never make up an answer and would try to self-help with my available resources; if I could not locate the answer timely, I would reach out to a colleague or supervisor to assist."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"Sometimes, when I'm stocking shelves, customers often approach me with questions or ask for assistance locating something. Even if I'm in the middle of something when they approach me, I always stop what I'm doing, greet them with a smile, and actively listen to their question. If I can assist them, I will walk them to the item they are trying to find. If I can't, I will try to look up the information on my handheld device or page another employee who can better assist them. I always wait until that employee comes and takes over before excusing myself."
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