At Woolworths we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

"Return policies are in place for a good reason; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

"I have some dispute resolution training from my previous retail position and fully believe in the importance of flexibility in extreme situations. I would try to educate them on the policy but if they continued to push back, I would call my supervisor over for assistance. I have read through Woolworth's return policy and find it to be very generous and flexible, so I can't imagine types of situations occur very often."