Woolworths Mock Interview
Practice 30 Woolworths interview questions covering retail operations, customer service, and team leadership.
Question 4 of 30
At Woolworths we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Woolworths has a generous return policy including a promise to cheerfully refund, exchange, or repair a product if the customer is unsatisfied. As a retail employee, you will still come across customers who want to argue with store policy, no matter how reasonable or flexible it may be. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Return policies are in place for a good reason; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"I have some dispute resolution training from my previous retail position and fully believe in the importance of flexibility in extreme situations. I would try to educate them on the policy but if they continued to push back, I would call my supervisor over for assistance. I have read through Woolworth's return policy and find it to be very generous and flexible, so I can't imagine types of situations occur very often."
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