The interviewer would like to know that you have the type of personality where you can take initiative. Show that you are happy being an engaged part of your company, and team.
Perhaps a new company policy was coming into place, and you helped to execute some changes. Maybe a new employee benefit program was introduced, or a new software implemented. In your example, be specific about what you did, and the impact your actions had - whether short or long term.
Wilhelmsen Ship Management Interview Questions
Have you ever helped to implement a significant company change, in one of your past roles?
The interviewer would like to know that you have the type of personality where you can take initiative. Show that you are happy being an engaged part of your company, and team.
"Last month our company introduced a new software program called XYZ. I was already familiar with the program because I had used it in a previous role. I offered to do an employee training on the program, and my boss agreed to it. I took a lunch hour to give my presentation and then offered myself as the subject matter expert, moving forward. The implementation went very well, and my boss was thankful for my help."
"In my current position, I helped to rearrange our scheduling to save the company money on overtime and temporary staffing. I was able to make significant changes which ended up saving our company nearly half a million dollars in the first year. It felt great to make such a huge impact."
Give me an example of a time when you went above and beyond.
Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
"I often go above and beyond what is expected of me. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our work did not suffer any setbacks."
Tell me about an achievement you are proud of. What did you find challenging about it?
The interviewer would like to know that you are capable of setting goals and reaching them. The person who aims to achieve more and more every day is the exact person that every manager wants to hire!
Discuss an example of when you overcame obstacles to reach a career related goal that seemed impossible. Or, share a time when you received an award, and talk about the most challenging parts of achieving that award. Highlight your determination and focus.
"My company has a President's Club for all top sales reps. When you reach PC level, you earn a trip to Mexico! Last year I told myself that I was going to reach the President's Club level, no matter what it took. I worked an average of 50 hours per week, I doubled my cold calling numbers, and utilized areas of our Sales Force program that most people in our company don't even know about. Mixing my strong determination with sound technical skills, and willingness to push through, I made it! I was proud of this achievement."
"After recently hiring an entirely new team of people to roll out a critical project, I realized they needed to learn to work together. I created a leadership training program and cross-functional work group sessions to bring this team closer at an accelerated pace. It was a challenge to schedule and break the ice early, but we did it well."
We like to hire well-rounded candidates at Wilhelmsen Ship Management. Walk me through your freight management experience.
The interviewer is interested in knowing more about your range of experience in freight management. Try to focus the bulk of your answer on the primary focus of business at Wilhelmsen Ship Management AS. Take a few minutes to walk the interviewer through your resume and highlight any individual industry related training you may be received.
"My overall experience includes both domestic and international freight, with a special focus on sea transportation. The last four years of my employment has focused primarily on international freight. I am well versed in Safety of Life at Sea (SOLAS) and have a full understanding of International Maritime Dangerous Goods Code (IMDG) compliance and national transportation regulations."
"I am new to the sea transportation industry; however, I have been studying SOLAS and IMDG in my spare time. I am ready to immerse myself in learning more about this industry."
If you could start your career over again, what direction would you take?
A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."
"I waited before completing my college degree. While my career has been rewarding, I still wish I had gone to college right after high school."
At Wilhelmsen Ship Management we like to hire those who can think on their feet. When have you had to make a split second decision? How do you react under unexpected pressure?
Being able to make quick decisions and think fast on your feet sets top-notch professionals out from the crowd. We all make a lot of choices every day, so start off by telling the interviewer that you currently make a lot of quick decisions each day. Next, be prepared with a more significant example that will be sure to impress.
"My current position requires me to make tough decisions on a regular basis. I work well under pressure like that. With split-second decisions, I will always go with my initial instinct. Last week, I had to make an important transport decision based on unexpected weather. It worked out well because I am no stranger to multi-tasking and I have great support staff who are well trained and fast acting."
"In my current fast-paced role, this happens often! We handle a lot of customer situations and put them first and foremost. Often, we have guidelines we follow, and there are also times when situations call for creative solutions to meet customer needs. I make split-second decisions when resolving these matters in the best interest of the customer and the company."
What do you think might be the greatest challenges faced in this job? How will you overcome these challenges?
Even though it may seem like a dream job, the interviewer wants to know that you have realistic expectations of the role and that you will not be blindsided if problems or challenges present themselves. Keep your answer simple. It is okay to ask for clarification on the position if you do not fully understand what challenges are in store for you.
"I think the greatest challenges in this role will be to learn the proper operation of the equipment. Another challenge will be the physical aspect of the position as I will be required to stand and walk around most of the day. I will be sure to pay keen attention to training and ask questions along the way. In regards to the physical component - I will get used to the additional activity after just a couple of days, I'm sure."
"I would say the greatest challenges I'll face in this role is learning the industry ins and outs to be perceived as an expert when making the pitch to new clients. I'm not worried about learning the material or the pitch, but there's more to being credible than the company's pitch. I want to immerse myself in the industry jargon and attend as many seminars and conventions as possible. I've already begun subscribing and reading the leading industry publications so that I can get into the nitty-gritty of how it all works. Of course, I will also seek out mentorship opportunities where I can learn from folks who have been in the industry for years. I find they love to share their knowledge and it gives me a leg up."
What are your strengths?
Which personal advantages make you excellent at your job? Strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks.
In a work context, your strengths will help you to complete your to-do list, understand client needs, and help you to apply what you have learned in your training. Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role.
"I think my strengths are in my perceptiveness and ability to be observant of the needs of others. These strengths are part of what makes me an excellent performer in a client facing role."
"My biggest strengths include the ability to catch on to new material quickly, as well as my ability to maintain a positive attitude despite any negative situation. These skills allow me to be a valuable employee in nearly all situations."
How will you earn the trust of your coworkers?
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
"Here are some ways that you can build trust with your coworkers:
- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more person social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
Wilhelmsen Ship Management puts safety first in all situations. What would you do if you saw a co-worker performing unsafe work?
The interviewer is wondering how you would react in a potentially unsafe work situation. If Wilhelmsen Ship Management AS is putting a lot of effort and resources into employee safety, they need assurance that you will appreciate those efforts and help to uphold their high safety standards. Answer this hypothetical question by using a real-life example, if possible. Otherwise, give a hypothetical answer. Be sure to compliment them on their safety efforts.
"If I saw a co-worker performing hazardous work I would act according to Wilhelmsen Ship Management AS policy. If the individual reported to me, I would swiftly ask them to stop what they were doing and would re-train them on the correct behavior. I would be sure to document the situation as well. In my opinion, there is no room for safety shortcuts in the workplace, and I appreciate that Wilhelmsen Ship Management AS puts so much effort into safety efforts."
"I believe that Wilhelmsen Ship Management AS has strong policies in place for unsafe behavior in the workplace. If I were to see a co-worker performing unsafe work, I would follow the protocols in place for a situation like that."
How do you like to encourage ideas in others?
Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to encourage creative ideas in your team members.
"I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."
"Here are some ways that you can encourage ideas in others:
- Get to know them and what they like to work on
- Send an encouraging email letting them know you like their plan or ideas
- Publicly praise their efforts
- If they are doing a great job, offer them more related opportunities
- If you are a leader, then tell them that you like their ideas
- Say things like 'Well done' or 'Nice work' on a regular basis
- Show that you believe in their quality of work before they even deliver it"
We have many strong competitors at Wilhelmsen Ship Management. In your opinion, what sets us apart?
Before your interview with Wilhelmsen Ship Management AS it's a great idea to get to know who their competitors are, and what makes Wilhelmsen Ship Management AS stand out from the rest.
Research online through a Google news search, or on the company website. If Wilhelmsen Ship Management AS has a 'News' or 'About Us' section on their website you will likely find some information on recent awards, industry accolades, etc.
"While researching Wilhelmsen Ship Management AS and the local market I did see that there are a few competitors in our area. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. In addition to all of this, I see that Wilhelmsen Ship Management AS puts an important focus on carbon footprint. All of this makes you stand out from your competitors."
"You value your people and have an awesome culture centered around achievement, growth, and accountability, and you are disrupting an industry that needs some shaking up and you have science that is allowing that disruption. Honestly, the energy in here is contagious, which only make me more excited about the opportunity."
What are your weaknesses?
This question is a pervasive one, but it continues to throw people off. This is not the best time to talk about your communication challenges with your partner or how you need to work on your golf game. Instead, focus on your professional life.
What is a quality that you are proactively working to improve? Whatever example you give, be sure that it is not a critical skill that will raise red flags to the employer. It's best to focus on a non-core skill when discussing your weaknesses.
"Although I am an Intermediate level user in Excel, I found that I was not up to date on some of the great functions offered by the program. I decided to enroll myself in an advanced Excel course. That course starts next week! I look forward to being an expert user soon."
"This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also definitely inhibit the outcome of the project and my growth as a team player and individual.
I am currently working on this, as I know it is a deficit."
Why do you see Wilhelmsen Ship Management as a long term career fit? How does sea transportation fit into your long term career goals?
Talk to the interviewer about the type of career growth that you would like to see with Wilhelmsen Ship Management AS. Why do you want a career in the sea transport industry, and how do you think this position will satisfy that desire?
"I love the logistics and critical thinking required of me in the sea transport industry. It is continually challenging. What excites me most about this opportunity is that there is room for advancement in a leadership role. I would like to work my way to a significant leadership position with Wilhelmsen Ship Management AS over the coming years."
"This position aligns nicely with my career goal of continued growth. The role is in my comfort zone, but a new enough approach that will intrigue me, and the company size is adequate to support growth."
At Wilhelmsen Ship Management we connect businesses who need to ship their goods with businesses who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
Because Wilhelmsen Ship Management AS puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Wilhelmsen Ship Management AS website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.
"I noticed on your website that you value your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
"I realize that "The customer is always right" must be a popular answer; however, I feel that first and foremost, the customer needs to trust your product and services. So, for that reason, I would say that my customer service philosophy is all about building trust and transparency."
If someone asked you the top 3 benefits of sea based transportation and logistics, what would you tell them?
At Wilhelmsen Ship Management our facility runs 24/7. What is your availability? Do you have a preferred shift?
Have you ever worked in a unionized environment? How do you feel about unions?
This position may require you to lift up to 50 pounds, bend, and stand throughout the day. Are you able to meet the physical requirements for this role at Wilhelmsen Ship Management?
I see that you have recently worked for one of our direct competitors. Do you have a non-compete agreement in place?
Every day is different when you work at Wilhelmsen Ship Management. When have you had to shift your priorities in response to sudden changes?
When have you worked amongst a diverse group of people?
What makes you the best candidate for this position?
Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?
Judging by your resume, you appear to be overqualified for this position. What would keep you here, if you were offered the position?
At Wilhelmsen Ship Management we believe in motivating our employees. How can we motivate you on the job?
Would you rather be considered a personable leader or a dynamic leader?
What are your salary expectations?
What would you do if you were made aware of a co-worker being dishonest or stealing from the company?
What causes you to feel dissatisfied on the job?