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Wawa Interview
Questions

32 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Retail    

Question 1 of 32

What do you hope to learn from this job at Wawa?

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Interview Questions

1.

What do you hope to learn from this job at Wawa?

Are you looking to learn the technical skills that will help you learn how to troubleshoot and repair computer issues so that you can one day work in the IT industry? Maybe you are looking to get some experience to help you decide if you want to become a social worker or work in the medical field. Share what you are looking to get out of the experience. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career!

Rachelle's Answer #1

"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."

Rachelle's Answer #2

"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."

2.

How do you feel about performance incentives?

Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.

Rachelle's Answer #1

"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."

Rachelle's Answer #2

"I do not require performance incentives, to do a great job; however, small perks are always nice to have!"

3.

Personality fit is important to us at Wawa. How would you describe your personality?

Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as introverted, energetic, and confident.

Rachelle's Answer #1

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Rachelle's Answer #2

"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

4.

Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

Walk the interviewer through your career history in retail. Be sure to highlight your favorite, and most challenging, positions. Discuss what made them so challenging and rewarding.

Rachelle's Answer #1

"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."

Rachelle's Answer #2

"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."

5.

Tell me 3 qualities you possess that make you a strong fit for this position with Wawa.

Before your interview, it is essential that you review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Tie these desired qualities into your answer to display you are a fit for the role.

Rachelle's Answer #1

"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."

Rachelle's Answer #2

"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"

6.

At Wawa we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

Rachelle's Answer #1

"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

Rachelle's Answer #2

"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."

7.

In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.

Rachelle's Answer #1

"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."

Rachelle's Answer #2

"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."

8.

Wawa puts customer service first. How do you ensure that you always put the customers' needs first?

Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

Rachelle's Answer #1

"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."

Rachelle's Answer #2

"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."

9.

At Wawa we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

Rachelle's Answer #1

"I would be very excited about obtaining a role in leadership within Wawa Inc. in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."

Rachelle's Answer #2

"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Wawa Inc. would be a great next step in my career."

10.

How do you like to be recognized for your accomplishments?

We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

Rachelle's Answer #1

"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

Rachelle's Answer #2

"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

11.

How do you handle a situation where your supervisor does not properly communicate information to you?

You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.

Rachelle's Answer #1

"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

Rachelle's Answer #2

"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

12.

What are your salary expectations?

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Rachelle's Answer #2

"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

13.

This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

Many retail-based organizations require their employees to wear a uniform. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.

Rachelle's Answer #1

"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Wawa Inc. and see that it adds a strong level of professionalism."

Rachelle's Answer #2

"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"

14.

At Wawa we like to hire strong achievers. Give me an example of a time when you went above and beyond.

Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Rachelle's Answer #1

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

Rachelle's Answer #2

"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

15.

What is the most competitive work situation you have experienced? How did you handle it? What was the result?

This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

Rachelle's Answer #1

"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

Rachelle's Answer #2

"Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
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