Taking a calculated risk requires informed decision making and a full understanding of the risk environment. To frame yourself as an expert in HireVue's proficiency rating system, you'll want to think of examples where you met their defining criteria. An expert encourages a sense of urgency with a positive can-do attitude; they lead by example and are a stabilizing force for their teams, guiding them, through experience, to a desirable outcome with self-assured confidence. HireVue defines an expert in this regard as someone who has "the ability to shift or change opinions, actions, or behaviors when faced with multiple demands, shifting priorities, rapid change, or ambiguity."

Any time one takes a calculated risk, their approach needs to be more than an educated guess. One needs to know whether their approach or conduct would be within their permitted bounds of their decision making, and fall within what the chain of command would allow. So, since you are interviewing with WTW, fully familiarize yourself with their approach to risk management, and make sure the example you offer falls within these bounds.

"I am always asking questions to get the full scope of the lay of the land. I am an active listener, and inquire what processes led to every decision my leadership takes. So, not long ago, when a client asked for certain concessions before signing a contract that was going to expire in a few hours, I knew these concessions required a manager's approval. But with no managers present, I wasn't going to overstep my bounds. However, I knew which concessions were common practice, and when the dollar value of the contract, in tandem with the size of the company, allowed for it. So, having an understanding of which of these concessions the client potentially qualified for, I was able to assure them of which of these concessions they would be likely to receive, and which were out of the norm. So informing them, with transparency, of what our managers have done in the past, I told them that if they were to sign the contract, they would likely be awarded an addendum to the contract. They felt more at ease, and signed, and sure enough, my management was pleased and ironed the rest of the contract out the next day in an addendum."