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Vivo, Interview
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29 Questions and Answers by Ryan Brown

Question 1 of 29
Tell me about a time when you improved communication between yourself and a co-worker or client.
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How to Answer
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Vivo, S.A..
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Top 25 Vivo, S.A. Interview Questions with Full Content
1.
Tell me about a time when you improved communication between yourself and a co-worker or client.
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Vivo, S.A..

Ryan's Answer #1
"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Vivo, S.A.."
Ryan's Answer #2
"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked well for us, and I believe it would work we will Vivo, S.A. as well."
2.
We value communication at Vivo,. Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Ryan's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Ryan's Answer #2
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."
3.
Tell me about a time when your communication skills greatly benefited your team.
Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at Vivo, S.A.?

Ryan's Answer #1
"My team is made up of great communicators whom I have trained to take every piece of information and break it down into the simplest factor. This approach has greatly reduced in-house issues related to communication."
Ryan's Answer #2
"We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in early in the process. We discussed some challenges that could be expected. Therefore, when the time came to roll out the change, there were very few surprises. It was a success!"
4.
How do you handle a situation where your supervisor does not properly communicate information to you?
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not correspond with you in a way that you like. The way you answer this question will also set the stage for how you wish to be communicated with should you join Vivo, S.A..

Ryan's Answer #1
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their own style to be understood."
Ryan's Answer #2
"There are times in business when this happens. I make sure I regroup with the supervisor to explain the strain a gap in communication causes on the team. I then go into mending mode, ensuring the information that needs to be communicated gets disseminated out to the team."
5.
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

Ryan's Answer #1
"I understand that some relationships come quickly and others take time to nurture. When starting a new job all that I can do is be my true self and let my personality, integrity, and reliability speak for itself."
Ryan's Answer #2
"First impressions are everything, and I make a strong attempt to build relationships with all of my peers right up front when starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communications."
6.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.

Ryan's Answer #1
"I have used a variety of team-based messaging applications. I am best versed in Slack and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Ryan's Answer #2
"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. What team-based messaging applications do you use at Vivo, S.A.?"
7.
How would you describe your written communication skills?
Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.

Ryan's Answer #1
"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."
Ryan's Answer #2
"My written communication skills are solid. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way."
8.
Tell me about your experiences giving presentations in front of large groups.
Public speaking can be intimidating so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Vivo, S.A..

Ryan's Answer #1
"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of over 200. I have taken a couple of Toastmasters sessions which helped a great deal. I am a confident public speaker."
Ryan's Answer #2
"I do not have a lot of experience in presenting to large groups. Perhaps, 4-6 people at most. I am a confident public speaker and am sure that I could present in front of many people."
9.
How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise, and professional manner.

Ryan's Answer #1
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
Ryan's Answer #2
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
10.
Would you say you are a better verbal or written communicator?
In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

Ryan's Answer #1
"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."
Ryan's Answer #2
"I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."
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