Updated on August 21st, 2018 | Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune executives find success in their career.
Question 1 of 25
What is the toughest problem you've had to face? And how did you overcome it?
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Under Armour is a brand that is all about perseverance! Overcoming adversity shows that you not only are a hard worker, but you also know how to persevere. This quality is highly desired by a company inspired by athletes. When you give your example, be sure it is work-related and find a way to keep it relevant to the job for which you are applying.
"Last year our company was sold to a competitor, and a lot of our management team changed hands. It was a lot of change to handle in a short time, especially being unsure of who to report to ahead of others. I am resilient, though, and have made the big changes work by keeping my head down and delivering great work, no matter who it goes to in the end."
Why are you interested in working for Under Armour?
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Under Armour's mission is to improve athletic performance through their products. This goal has taken them far in their industry, and it shows that they genuinely care about their customers. They care enough to research and design gear that will help their customers achieve more through using it! The interviewer wants to know that you want to work for them. Through your enthusiasm and your research, you can shine! Let them know how you were impressed with their mission and their latest innovations revealed in recent press releases. Do your homework and expect smiles all around.
"You are the undeniable giants in the industry. I have been planning my job with Under Armour since I graduated with my kinesiology degree. I now feel that I am ready to accelerate my career by making this move. There are so many growth opportunities here, and that truly excites me."
Let's take a look at the job description first. You will find a list of qualities and responsibilities that the interviewer expects you to be able to meet. Otherwise, they wouldn't have called you! Now think beyond the job description. Now is a time to show off how your skills and traits will make a difference on your new team. Consider answering this question by demonstrating how you have proven yourself in your past roles. Talk about how your communication skills helped you get along with a challenging team, or how you used your organizational skills to keep confidential information secure and accurate. Keep your strengths and examples relevant to what you may be expected to accomplish in this new role. Remember, you have so much to offer!
"I am the best candidate for you because I show levels of dedication and follow through that is uncommon in the workplace. As a manager, my team members are always very responsive to my upbeat and open approach. You will not be disappointed in my performance if you choose to hire me."
Before you talk about your favorite manager, think about how you like to be managed and the qualities that make working with them a positive experience. You may not have had the best managers in the past, but you can learn what you're looking for by experiencing the opposite! Think about the traits of a good manager that help you shine!
"I look for someone who challenges me and is good at motivating the team. My last manager was really a role model for me, and he helped prepare me for a big promotion that I got! He coached me and empowered me to play up my strengths and improve my weaknesses."
If an interviewer asks you about working overtime, it is safe to assume that is the expectation. However, we all have probably experienced that the outcome of assumptions is not always pretty! This situation is where asking additional clarifying questions is essential. Overtime can be rough, but at least you're getting compensated for it. Find out if it overtime is expected every week and then you can decide for yourself if it is something you would be willing to do. Ask questions first!
"I'm happy to work overtime. Do most people work over 40 hours every week or is this dependent on the season?"
6. How do you respond to customer complaints? Customers can always find something to complain about, whether it be a tiny snag in a sweater or that you didn't greet them correctly when you arrived at the store. As you know, there's no need to blame the customer. It's up to you to respond most politely and kindly possible. Their frustration could be from their recent breakup, or maybe they're just having a bad day. Your job is to tell them, "I'm so sorry that happened! What can I do to help?" A can-do attitude will take you far with customers, especially when you can solve their problems. Here is an answer example: "I'm so sorry that happened! What can I do to help?"7. Walk me through your daily routine at work. The interviewer is curious about your work ethic and enthusiasm. You could sit there with a blank face and say, "Well I go to work, sit at my desk and complete my responsibilities..." But merely doing what is expected of you will not stand out to an interviewer.
You may have a dull routine, but think of how you have used it to make you more productive. For example, you may put everything you need to do on your calendar to stay organized and even schedule short breaks to help you stay fresh and energized. Think about your work strategy. Anything that encourages and motivates you throughout the day would be considered strategic in helping you be successful.
Show how you are intentional! Even if your current role is not as advanced as the one you're interviewing for, you can still show off how you keep yourself and others motivated! Here is an answer example: "Well I go to work, sit at my desk and complete my responsibilities..."8. Tell me what you know about the history of Under Armour. The Under Armour website will tell you everything you need to know. An athlete founded it for athletes. Be sure to talk about a few key points that stood out to you as you uncover more about the company. You may even want to share how you were impressed that they started by designing one workout shirt and grew into becoming a household name for sportswear. Write down what you learn and feel free to ask questions. Asking intelligent questions show you are interested and invested in learning more about the company! Here is an answer example: "I have researched Under Armour quite a lot, but was already somewhat familiar with your company as I have purchased a variety of your garments over the years. I like that your company was founded by an athlete, keeping all athletes, of all abilities, in mind when looking at new and exciting products to bring to the market. It's amazing that you are now publicly traded and selling globally."9. How will you make our team stronger? Let's talk about teamwork. Clearly Under Armour values individuals who work well with others, especially considering a former college football player founded them! You might surprise yourself, as some of the qualities that will help you get your work done will also help you work with your team. For example, when you are entering data, you need to be precise and check for accuracy. This skill can also be helpful in a team environment! It depends on the team.
If you are working in sales, your attention to detail will help others who are much more focused on the big picture. Communication skills are an absolute necessity. Listening skills will also take you far. Being flexible is also important. Make a list of your most significant strengths and then think about how you would apply each one in a group setting. You will make the team at Under Armour stronger by merely being on it! Here is an answer example: "I will make your team stronger by bringing an immense amount of enthusiasm to what I do every day. I will offer a friendly face to your customers and be a reliable team member that encourages others. Not to mention, I am great with sales and upselling, Currently the top sales rep in my organization, I plan to bring that level of achievement to work with me at Under Armour."10. Tell me about your education. Think of your top three accomplishments from your most recent education. You may have overcome a learning disability or learned to work successfully in groups with people who are different from you. Whether you graduated with honors or skid by and barely graduated, take some time to write down the accomplishments of which you are most proud. Be proud of your achievements, big and small. Talk about the ones that display your strengths and that you think the interviewer would find impressive. Here is an answer example: "I tried on a few different majors when I was in college because of my diverse interests. I worked hard at everything from journalism to marketing and learned that I have great attention to detail and work well with others. My group project for my final in global marketing received high praise not just from my professor but my class. We were even asked to present to the marketing department faculty at the end of the semester!"11. Tell me about yourself. Although this question can seem overwhelming, this is a great time to share a few basic facts that will help the interviewer get to know you and spark their interest. You can share a few accomplishments from your education or professional life. You can even talk about some of your interests outside of work that makes you stand out. To finish it off, sharing a goal you have for the next five years will show off your ambition and determination.
There isn't a set formula, but you want to stay away from rambling on and on about your dog and two kids. Since Under Armour sells athletic wear, you might want to talk about any extreme sports you play or a team you proudly support. Stay positive and upbeat to keep the interviewer engaged! Here is an answer example: "I am a competitive individual who is driven and likes to win. In addition to my successful sales career, I also spend time playing competitive sports. I give back by volunteering at the local animal shelter and working for a variety of annual fundraisers in our community."12. Who most inspires you? Since Under Armour often uses well-known athletes to model their apparel, consider talking about someone who embodies the qualities of these role models. You don't have to talk about a famous athlete, but you can share a person in your life, like your manager, a co-worker or a mentor who challenges you. As you ponder this inspiring person, think about their leadership qualities. Ask yourself how they inspire others. Maybe it is through their small actions of serving others. Perhaps they are an inspiring speaker who has overcome difficult challenges. Think of the person and then come up with a few qualities about them that motivate you to be a better person. Here is an answer example: "I am very inspired by the story of Kurt Warner, the former NFL player with St. Louis Rams, the New York Giants, and the Arizona Cardinals. He was busy working at a grocery store before being discovered. Even after having a great football career he has gone on to inspire many young adults, encouraging them to see their dreams through."13. How do you manage your time? In a busy work environment, everyone needs a little help staying on track and on time. Many tips and tricks can help you manage deadlines and complete projects. One of the most helpful tools to start with is a calendar. By maintaining a schedule online and even a written one will help you with anything from keeping appointments to managing your daily to-do list.
Talk about what works for you. Everyone has a method to their madness, so think through the tools that have helped you be successful in the past. Or, in thinking about this new position, think about what will help you complete all of your responsibilities. Here is an answer example: "There are a few tools I use daily that always help. My online calendar connected to my email always helps me with managing appointments and events. My to-do list helps me stay on task every day, and who doesn't love checking things off when they get done?! I like to stay organized and check my list throughout the day, re-prioritizing if I need to."14. Do you have any of our products? What do you like about them? If you're stumped, go to an Under Armour store or find a sporting goods store where their clothes are sold. Next, try on the clothes! Use their products and observe what is different about them, compared to their competitors. Pay attention to how the fabrics feel and how the sizes fit. The more you can describe your experience of using their products, the more knowledgeable you will be in the interview. Product knowledge will give the interviewer confidence that you are invested in the company and that you want the job enough to do your research. Here is an answer example: "My most favorite product that I have is your HOVR shoe. It's the perfect athletic shoe for any runner, and I have never found a shoe more comfortable, or better built for optimum performance."15. Give me an example that demonstrates your problem solving ability. Problem-solving requires you to use your knowledge, patience, and curiosity to get to the bottom of the most stringent situations. You could use an example where you were troubleshooting something technical, or you could talk about an issue you solved between you and your boss.
Keep in mind, the best problem-solvers stay confident, open and ask the right questions. If you solved the problem of a crucial missing document, talk about how you persevered and worked quickly, retracing your steps. Staying positive will help you to get through it, and it will also preserve the essential relationships that can be involved when there is a conflict in your professional life. No finger pointing!
Show that you approach problems by asking questions first and then follow the steps that you think will be the most helpful in solving the problem.
Strong problem solvers are:
- Systematic thinkers
- Open minded
- Okay with being wrong sometimes
- Always researching and exploring
- Able to identify the core problem
- Able to reverse engineer a challenge to avoid future issues
- Ready to come up with multiple avenues that work well for all stakeholders
- Are do-ers and not worriers Here is an answer example: "I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision, that might seem off the beaten path."16. How would your co-workers describe you? It's always important to have at least one ally at work; someone who has your back and you have theirs. Think about that person or those old co-workers who you joined forces with to accomplish your day-to-day. They would probably say that you are a great communicator, have a sense of humor and that you were supportive of them when they needed it. Think about how they experienced you overall. What would they say? Look back at your most recent job and think about your proudest moments and your work style. If you're not sure, call an old co-worker and see what they say! Here is an answer example: "I think they would say that I was fun to be around and that I tried to be available whenever someone needed help. I had a reputation for having a good work ethic, always getting my work done with time to spare."17. When have you had to deal with an irate customer? How did you handle it? Picture a customer storming into a retail store with a bag full of merchandise, slamming it onto the counter and glaring you right in the face. "I want my money back!" They are furious and about to make a scene. How would you respond? When faced with the angry eyes of an irate customer, you need to have a plan of action. It can be challenging to know how to respond when you are caught off guard by a dissatisfied customer. Following steps like the ones above will help you deal with even the most challenging situations. Stay calm and carry on! Here is an answer example: "I want my money back!"18. Why do you think our brand is so popular? There are some aspects of Under Armour that make them unique. Through doing a little research, you will find that they specialize in what they call HeatGear, ColdGear, and AllSeasonGear. They have categorized all of their inventory to meet the needs of their customers for all weather and all season. You may want to try on some of their clothing to see how it feels. You can talk about comfort, style and how they accommodate all of their customers needs through their innovative design. Just make sure you've tried out their gear before the interview. Product knowledge will score you extra points! Here is an answer example: "I believe that your brand is so popular because it was founded by, and is driven, through the genuine needs of an athlete. Also, you have some incredible lines such as your All Season Gear, HOVR shoe line, and many celebrity endorsements that make you stand out from the rest."19. Who are our biggest competitors? This question requires a little bit of research. We don't want to do all the leg-work for you, but we will say Nike is one of their top competitors. Since Under Armour is a leader in the sportswear industry, you can imagine the list of others who are trying to compete. Look for yourself! The interviewer wants to gauge your interest to see how much of your homework you've done on the company. Here is an answer example: "From my understanding, I would say that your biggest competitor is other global athletic wear brands such as Nike, Reebok, and Adidas. Is this correct?"20. What do you know about our company? If you haven't looked at the company website by now, go ahead and do it! Investigate the careers section and read about the history and any press releases that show the latest news about Under Armour. Make a list! You might mention you were impressed with their global philanthropy and the organizations they have founded to support women and military. You could also talk about their values and how important it is for you to work for such an inspiring and innovative company. It's okay to stroke their ego. In fact, we highly encourage it! Company history, employee reviews, and their mission are all some of the critical areas to touch on. Do your research! Here is an answer example: "I know that Under Armour started with the intention of creating a shirt that wicked away sweat. From there, you have become a global brand for the most discerning athletes. Formed in 1996 by a formal NFL player himself, I fully believe that Under Armour has always had the heart of an athlete at the center of every decision, product, and innovation. I am thrilled to be interviewing here today."21. How will working for Under Armour help you achieve your career goals? Before your interview, do yourself a favor and sit down to write out your goals. You may have one big dream to train famous athletes, or maybe you want to manage the sales team at Under Armour. Even if your goal is outside of the sportswear industry, all you have to do is find a way to connect the dots.
If you want to be a personal trainer, talk about how working in the sportswear industry will help you cultivate your sales skills to build your own business eventually. Make sure you show that you are invested in the company and not merely using this as a stepping stone. That may be a reality, but the company wants to feel warm and fuzzy about hiring you. They want to know you are going to stick around for a while, so say something to compliment the company. Here is an answer example: "Working on your team will give me the confidence and motivation to realize my sales talents while making incredible connections with others who are equally interested in the fitness industry."22. What accomplishment are you most proud of? Think of an accomplishment that shows off some of the skills and strengths that would make you successful in this next role. It could be graduating from high school with honors and getting a scholarship to the college of your choice. It could also be getting promoted into a management role within a year at your last company. Talk about how you put your passion into action! Think of a way you made a significant impact or share a goal you worked hard to achieve. Talk about how you realized your goal, showing your determination! Here is an answer example: "I studied hard and sacrificed time with friends to graduate with honors from my high school. It was so worth it because I got into Cornell and was able to pursue my undergraduate in business."23. How have you worked to improve yourself in the past month? Under Armour is looking for people who take the initiative in their personal and professional life. A person who believes in themselves doesn't wait around for something to happen that will motivate them. For example, you could say that you decided to try Crossfit. Talk about what you have learned and how it has trained you to focus and challenged your physical strength. Maybe you enrolled in training to help advance to the next step in your career. Get specific! Think about your goals and how you want to grow in your professional life. Even though they are asking about personal growth, you can still direct your answer towards ways it will help you at work. Here is an answer example: "I joined a boxing studio just this year, with the intention of improving my skills in an area completely unfamiliar to me. The muscles I use during a 60-minute workout are ones that I haven't used in some time, simply because the workout is so uber targeted. I love what this has done for me. Aside from physical transformation, I read a lot, and have recently discovered a few influencers that have inspired me to live my best life."24. Would you consider yourself an athlete? Do you play any sports? Since Under Armour is a company designed for athletes by athletes, it is essential that you can identify with their passion. You might not be the fastest one on the track, but you value your health and wellness. If you are an athlete, talk a little bit about your previous experience with sports as well as what you're doing now to stay fit. If you're not the type who enjoys spending your weekend's mountain biking or playing tennis, think about the active things you do enjoy doing. How do you stay healthy? Share a little bit about how you prioritize your fitness and well-being. Here is an answer example: "I believe that anyone can be an athlete in their own right, but only particular people will be 100% dedicated to their health and fitness efforts. I am most certainly in that small percentage of people who commit to physical activity every day. I like to run, swim, and play tennis."25. Do you know anyone who works for us? If you know anyone who works for Under Armour, be sure to talk to them before the interview. It always helps for a current employee to be able to put a word in for you. You can also get the inside scoop and learn what it's like to work there first hand. Find out if you know anyone who works for the company by searching your network and contacting any current or previous employees at Under Armour to let them know you are interviewing and ask for tips to succeed in your interview! Here is an answer example: "I have a friend who currently works for your e-commerce division. She is the person who sent your job posting my way initially. I included her name on my application, as a reference as well. She has said only incredible things about working for Under Armour which makes me want to join your organization even more!"
Writers for Under Armour Answers and Questions
Elisabeth Walter has over five years of experience in the corporate recruiting world. More recently, she has been freelance writing for the past two years. You can reach out to Elisabeth by visiting her LinkedIn profile, at https://www.linkedin.com/in/elisabethwalter/
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace.
Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career.
Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise.
Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
First written on: 04/24/2011 Last modified on: 08/21/2018
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