"I double-check my work and repeat information as often as possible to verify it. For example, if I'm scheduling an appointment with a patient over the phone, I give them the date and time and repeat it back to them as I double-check what I've entered into the computer. Scheduling mistakes cause frustration to the patient and the other clinical staff members. I also ensure accuracy by focusing on my task at hand and reducing distractions or refraining from multitasking when working with critical information or reporting. This focus and dedicated attention to a task reduces errors. If it's a situation where I can run a report to audit or double check my work, I'll utilize that tool as well."

"I'm a bit of an organizational nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, its easier to transition care, and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can."