UHN Mock Interview
Practice 30 UHN interview questions covering patient care, research excellence, and healthcare leadership.
Question 23 of 30
Tell me about a time you had to work with a difficult colleague or patient. What made him or her difficult? How did you successfully interact with this person?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
Working in healthcare and within an organization as large as UHN, you will likely interact with a high volume of people daily, including colleagues, senior leaders, patients, their families, and public vendors. Possessing the skills to handle difficult situations and people in the workplace is essential. Think about a time you had a challenging coworker or patient and what made it difficult. Describe the situation and how you handled it, and include aspects of communication, interpersonal, and conflict-resolution skills. Avoid speaking negatively about a former colleague or patient when answering.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could prepare for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"During my internship, I had a fellow student who didn't pull their weight. This unmotivated person created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our professor noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
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