In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

How to Answer
1st Answer Example
2nd Answer Example

UHN works with many patients, many of which are battling debilitating illnesses or diseases, so you will have to be prepared to handle difficult or challenging emotions at work. Consider your past experiences with coworkers, patients, their families, or members of the public. Talk to the interviewer about the emotional situations you have encountered and how you manage them in the workplace.

"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance, - if we are close to losing a patient, I will focus on positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift, no matter the emotions that come my way."

"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those severe cases. A child dies, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

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How to Answer: In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

Advice and answer examples written specifically for an UHN job interview.

2. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

How to Answer

UHN works with many patients, many of which are battling debilitating illnesses or diseases, so you will have to be prepared to handle difficult or challenging emotions at work. Consider your past experiences with coworkers, patients, their families, or members of the public. Talk to the interviewer about the emotional situations you have encountered and how you manage them in the workplace.

Written by Jaymie Payne on April 22nd, 2023

1st Answer Example

"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance, - if we are close to losing a patient, I will focus on positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift, no matter the emotions that come my way."

Written by Ryan Brown on April 22nd, 2023

2nd Answer Example

"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those severe cases. A child dies, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

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