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The Brattle Group Interview
Questions

28 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 28

Our clients here at The Brattle Group expect top notch work from our consultants. How do you ensure that your work is error free when conducting research and/or data analysis?

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The Brattle Group Interview Questions

  1. 1.

    Our clients here at The Brattle Group expect top notch work from our consultants. How do you ensure that your work is error free when conducting research and/or data analysis?

      While certainly an open ended question for you to talk about your detailed and thorough work, your interviewer is simply looking to hear that you have a plan for ensuring quality work each and every day you are on the job. Talk about the importance for providing accurate and reliable data and walk through any steps that you take to ensure that your work is error free. In the consulting world, the reputation of The Brattle Group will rely on the accuracy of your work.

      Ryan's Answer #1

      "For me, ensuring accurate data and error free work starts in the data collection process. I always make sure that they type of data collected is well defined to avoid unnecessary data in the analysis. Then, quality work comes down to organizing data in the best fashion possible and cleansing the data regularly. I know some analysts overlook these second two steps a lot of times, but the fact remains that these two steps are often the biggest hurdles to providing quality measurements to those that need it most."

      Ryan's Answer #2

      "Organization is the main key to ensuring accurate and mistake free data analysis. My organization starts with setting a data collection strategy and asking the right questions to ensure that the data I am collecting is the right data. Oftentimes, analysts live and die by the idea that executing and getting things done as quickly as possible is the only way of data analysis. This couldn't be farther from the truth and as the old saying goes, proper planning prevents poor performance."

  2. 2.

    Talk about a time that you utilized a creative solution to help with an environmental issue on the job. What resources did you use to help make the creative solution a reality?

      As an environmental engineer/expert, being creative and innovative should be a part of your soul and DNA. For this question, your interviewer will be looking for your ability to use education and/or research to come up with a creative solution to an issue. Be sure to speak in detail about the steps you took to put a creative plan into action and don't forget to talk about final results as well.

      Ryan's Answer #1

      "During my time working for the state of New Jersey, I was tasked with water cleanup projects to help save natural lakes and ponds that were subject to major pollution from nearby factories. To first help sustain life in the waterways, I researched and attending some training on biofiltration systems. With the training I underwent, I utilized a strain of cabbage in the ponds that effectively filtered and destroyed many of the VOC's in the ponds. This allowed life in the waters to thrive while we searched for more solutions on the contaminants."

      Ryan's Answer #2

      "Last year, I worked hand in hand with mechanical and design engineers on new wind turbines that would dramatically decrease the killing of birds and bats in the areas where wind farms currently existed. I utilized my knowledge of bird flight patterns and flight control to help convince the team that vertical turbines were the best route to take. While a little more costly to produce and get up and running, the lessened effect on the local ecosystems were well worth the efforts."

  3. 3.

    Where do you feel you could use some improvement in the litigation/arbitration process at this point in your career?

      While this may seem like the age old question of pointing out your biggest weakness, it is important for you to see this question as more of an opportunity to point out where you may have some inexperience or deficiencies. This gives you the ability to talk about personal growth in your career and what you have done or would like to do to grow professionally in this area.

      Ryan's Answer #1

      "Having come out of law school and began in a high stress, high case load environment for the past six years, I haven't been able to really hone in on and craft my time management skills to the point I would like to. I most often relied on our paralegals and office secretary to keep me organized when things were busy. Coming to this role with The Brattle Group, I would look to learn from others about their best methods for time management without relying on the assistance of others."

      Ryan's Answer #2

      "As you can see from my experience on my resume, a majority of my litigation experience has come in the area of labor laws, work comp and FMLA. Now, I am at a point in my career where I'd love to branch out and hone my skills in other areas that interest me and I believe that opportunity exists for me here at The Brattle Group. In talking with some of your colleagues here, I'd love to take on and be a part of cases that involve the environment and energy."

  4. 4.

    Customer service is our top priority at The Brattle Group. What is your customer service philosophy?

      Because The Brattle Group puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the The Brattle Group website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

      Ryan's Answer #1

      "I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      Ryan's Answer #2

      "As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."

  5. 5.

    Part of our work here at The Brattle Group entails obtaining buy-in from clients on energy conservation. How would you sell energy conservation ideas to clients?

      As The Brattle Group moves into the future, part of the work that they do will be selling companies on the need to be more energy conscious and efficient. For this question, your interviewer will be looking to hear your tactics for educating clients on the importance of sustainability in their operations. The reality is that many clients don't have energy conservation at the top of their minds and your job will be to convince them otherwise. Be sure to speak passionately about this aspect of the job.

      Ryan's Answer #1

      "As you can probably already tell from our conversations so far, I am very passionate about sustainable energy and the need for every organization and person to keep that in the front of their mind in all of their efforts. I would approach clients with statistical data that proves the positive facts that sustainability projects can achieve. I understand that the clients here at The Brattle Group are driven by data and I would be able to deliver that to them."

      Ryan's Answer #2

      "Being a firm believer that utilizing energy on the earth in a wise way is the right thing to do, my approach with clients here at The Brattle Group would be to take an educational approach that is empathetic to the environment and even their own pocketbooks. What most organizations don't realize is that while costs up front can sometimes be a little higher to implement energy savings programs, it doesn't take long for initial costs to be negated due to cost savings down the road."

  6. 6.

    If you are hired for this position here at The Brattle Group, what do you think the biggest hurdle for you would be from the start?

      For this question, you can showcase your research that you've done on both The Brattle Group and the role you are interviewing for by being upfront and honest about what you feel would be the biggest learning curve for you if hired for the position and giving your plan for how you would approach this hurdle. In your answer, make sure that you highlight your skills and abilities in making a molehill out of a mountain on your way to success in this role.

      Ryan's Answer #1

      "As you can see from my resume, most of my career experience is in the food industry. If fortunate enough to be hired for this position, the biggest area for learning for me would be the finance side of other industries like technology, telecommunications and healthcare. From day one, I would begin by thoroughly research the clients here at The Brattle Group and speaking with as many industry experts that I know through business networking. While learning the ins and outs of other industries is the biggest learning curve for me, I see it as a great opportunity for me to become more proficient and effective in the work that I'd be doing for you."

      Ryan's Answer #2

      "While this may sound funny to you at first, I think the biggest challenge for me from the start will be adapting to the great corporate lifestyle and culture here at The Brattle Group. When I saw this position being open for applicants and I did my research, I was extremely excited to hear about the flexibility and openness to the ideas of your staff members. I've been working for six years in an environment that is very opposite of an open culture for new ideas and for me personally, it will feel foreign for me to bring new ideas to the team here and have them be accepted."

  7. 7.

    Being successful in the consulting industry requires adaptability and the ability to learn a business fast. What would be your approach to help you learn the ins and outs of a new client?

      The Brattle Group contracts with businesses in different industries for their services and it is likely that your job would require you to learn the fine details of each business that you would work with. Demonstrate your ability to be flexible by giving examples of times you've had to do this during your career. As well, describe the approach that you would take to get the know the businesses you would be working with so you can apply your knowledge and expertise toward helping them.

      Ryan's Answer #1

      "As you can see from my resume, I've been in corporate training and education for over ten years. In my current role, I have to use similar techniques working with different departments to try and tailor programs that meet their specific needs. I feel that my current approach of hosting an intake meeting with leaders would be effective in a consulting role with external customers. The current intake meetings that I lead are an opportunity for me to ask questions and learn as much as I can about my customers. In turn, it is an opportunity for me to lay the groundwork for the project and set expectations. Do you see this as an effective approach for this role?"

      Ryan's Answer #2

      "Having worked in quality roles for most of my career in both the private and public sectors, I think my career experiences have shaped me well for this role. Transitioning to a consultative role would definitely be a transition for me and the biggest transition will be this need to work in many different industries. For me, researching clients, their business and their industry will be the first step to my approach in learning about them. I want to make a great first impression when I am face to face with a new client and that first impression starts with my knowledge. Then, my openness and ability to communicate would take over when I am working directly with clients. I know the right questions to ask for laying out quality initiative projects and I know the right things to educate clients on."

  8. 8.

    If you were to join The Brattle Group in this role, you will be counted on to lead projects. Talk about a time you had to lead a team of individuals. What leadership skills do you have that you will bring to the table here?

      The ability to lead others in project work or any other aspect of a business comes down to the fine details and traits of being a great leader. The experience you have can come from many different areas and can include project management, supervising/managing or even mentoring others. When you answer this question, be sure to demonstrate your ability to communicate effectively, bring unity, lead by example and empower/teach others and talk about how you will use these skills if hired at The Brattle Group.

      Ryan's Answer #1

      "In my current role, I've been asked on numerous occasions to lead finance projects for my organization and I always do so with open arms and an open mind. On a recent project, I pulled together a team that included members of sales, production and upper management. to make this project successful, it was up to me to know each team member's area of expertise and delegate tasks based on their knowledge. A great part of the teams success was due to my ability to lead in a manner that promoted communication among individuals who never had the chance to work together and I accomplished this through fun ice breaking activities with the team and regular email communications outside of our in-person meetings."

      Ryan's Answer #2

      "As you can see from my background, I have extensive experience as a Sales Manager and Director and I know that the skills I honed in these roles will transfer nicely to this position. I have always found that leading teams is best accomplished by leading by example and walking the talk that I put out to my staff. I feel that I've also developed great skills in mentoring and coaching my staff and I've been commended on these skills by both sales leadership peers and my team. In this role, I would bring this same approach when working with clients."

  9. 9.

    What pricing tools do you have familiarity working with? Would you say that you are technologically literate to learn new systems?

      As you look to make the move into the realm of consulting clients on pricing, you will be expected to be knowledgeable in market research, trends and philosophy on why accurate pricing is important to the bottom line of an organization. On top of these items, working with clients on implementing pricing software may be just the ticket they need to be priced where profit and competitiveness intersect. Talk about the experience you have with pricing software and let your interview know that you have the adaptability to learn new programs.

      Ryan's Answer #1

      "Working in business to business sales for most of my career, I've recently become very experience and proficient in working on the Zilliant program. This software utilizes AI driven price optimization software that helps me set pricing and adopting new strategies when needed. Having many connections in the retail world, I have no doubt that I'd be able to pick up systems like Omnia or Skuuudle very easily."

      Ryan's Answer #2

      "Having worked in eCommerce for the last five years, I have worked solely on the software system Prisync. This system is very user friendly and allows me to add new or existing products easily, define my competition and analyze the market for current pricing. Having low overhead costs with my current organization, we've been able to set a pretty aggressive pricing campaign that boosted sales and our profits dramatically. If brought aboard here at The Brattle Group, my technical acumen is strong and I'd be very adaptable at learning any new system I would encounter on the job with clients."

  10. 10.

    Philosophically, why do you feel that a focused effort on pricing is important to the bottom line of an organization?

      Any way that you slice it, an effective pricing strategy is critical to the success of any business that is selling good and services. For this question, your interviewer is looking to hear your personal belief so they can get a sense of how you will really sell their clients when out in the field consulting them. Take time before your interview to think about this answer and be sure to speak both passionately and knowledgeably about your thoughts.

      Ryan's Answer

      "In my time in the retail pricing world, I've found all too often that retailers are too focused on the strict margins for items when they need to look at the bigger picture. My approach with clients is to take into consideration the whole picture for selling merchandise to increase their bottom line. This can include the impact of lower price on overall sales. Opposite of that, it can include looking at a low volume item that can drive up revenue when very little are sold. As well, I always try to keep a competitive edge when looking at competition."

  11. 11.

    Our clients here at The Brattle Group expect a consultant that can help develop new compliance programs and policies. What experience do you have in creating compliance programs and writing policies?

      Successful compliance officers, managers and consultants need to have the innate ability to research and understand laws and regulations brought forth to a particular industry by government and regulatory bodies alike. From there the true skill of a successful compliance consultant is to put the laws and regulations into policy. For this question, your interviewer is looking to hear about your experience in developing detailed compliance programs in your past work and your ability and experience in writing and withholding compliance policies. Talk in detail about your experience and how that will benefit the clients of The Brattle Group.

      Ryan's Answer #1

      "During my time working for one of the largest healthcare providers on the west coast, new regulations were a regular occurrence and it was my job to ensure that all policies and procedures were up to date and communicated out to staff. In this role, my connection to the Department of Health and Human Services and CMS was instrumental to my organization staying in tune. When the ACA was implemented, I worked with a team of leaders to revamp our policies surrounding payer and billing policies to stay compliant. This work included research into the ACA and enacting new federal policies into our own. To work with clients from other industries here at The Brattle Group, staying in tune with the regulating bodies in each industry is of utmost importance and something I would make job number one."

      Ryan's Answer #2

      "Having served as a compliance manager for a large construction company for over 15 years, I was able to write our compliance program from the ground up when I first started and keep it updated year after year as regulations have adapted over time. My passion is ensuring the safety of my colleagues and the well-being of our customers and the regulatory bodies help make this possible through their rules. My work has included developing a safety, risk and compliance handbook that all employees review once per year. They sign an oath to follow the rules laid out in the handbook as well."

  12. 12.

    What experience do you have in implementing cybersecurity technology in the transportation industry?

      With the semi-recent advancements in the internet and wireless communications, the transportation industry has been put at risk of cyber attacks from both near and far. As a consultant with The Brattle Group, you will be asked to work with clients in ensuring that their cybersecurity plans and processes are in place and up to date. Talk about your experience in this arena and be sure to reiterate to your interviewer that you are always open to staying at the forefront of changing technologies in the field.

      Ryan's Answer #1

      "As part of a government contract that I worked on through the USDOT, I was part of a team that implemented new technology for infrastructure related to roadside equipment, devices and systems that helps keep our nations highways safe on a daily basis. I love learning new technologies in cybersecurity and feel comfortable transferring my knowledge over to the rail and aviation industries as well."

      Ryan's Answer #2

      "With my experience stemming from the rail industry, the threat of terrorism with large rail lines really escalated as GPS and wireless technology became more prevalent in the industry. With several large clients running all over the country, I helped implement and install malware and virus scanning technology in systems to prevent hacking from abroad. This technology is necessary across all spans of the transportation industry."

  13. 13.

    How do you stay organized and on track when working on a long-term project?

      Working for The Brattle Group in the role you are interviewing for will require an innate ability to manage projects from conception to final implementation. For this question, your interviewer will be looking to hear that you have the ability to maintain organization to meet deadlines and customer expectations. Talk about your personal methods for organizing project work and give any examples that you have of your methods being successful. In the consulting and advisory industry, customer satisfaction and word of mouth are integral to success and growth of a business and effective project management is key in satisfaction.

      Ryan's Answer #1

      "I really pride myself on my ability to multitask and my ability to stay organized in key in multitasking. For me personally, organization starts with using technology to my advantage and I do this through the use of my Outlook calendar and tasks functions. I take time each day to update my tasks and project work and use my ability to prioritize tasks to ensure that the right things are being worked on. In looking to bring these skills to long-term project work with your clients, staying organized and on task will be extremely important for the success of both The Brattle Group and your clients."

      Ryan's Answer #2

      "In my work, the ability to stay organized and on track comes down to having a plan of attack for each project and keeping track of the plan as milestones are hit. If you are familiar with the program Trello, it really helps me organize all of the components of the projects that I work on and give me the ability to track who is doing what, what deadlines are coming and what milestones have been hit. But even with a great program like this, I always have the ability to re-prioritize due dates and new tasks as needed with any project."

  14. 14.

    What interests you in joining the business consulting world here at The Brattle Group?

      Anytime the question regarding why you want to join the company is asked, it is very important to do your research on the organization and the position you are interviewing for so you can match your skills and desires to the job. In your answer here, be sure that you also speak to the potential move to a consultative type role if this will be the first time for you with a consulting organization. Be sure to highlight your qualities that make you an ideal fit for the job.

      Ryan's Answer #1

      "At this point in my career, I feel like I have really maxed out my capabilities in my current role as the IT Director with my current organization. Over the past two or three years, I've found so much fulfillment in my work when I've been helping others and providing education to them that I've narrowed my job search down to the IT consulting field. The prospect of helping other IT departments grow and become more efficient under my consultation is an adventure that I would love to embark on here at The Brattle Group!"

      Ryan's Answer #2

      "As I've grown in my role in the Training & Education department with my current employer, I've gravitated toward leadership development and succession planning with my organization and I'd like to bring these skills to work here at The Brattle Group as this position fits right in that mold. Using my experience and knowledge, you'll quickly find that I have a great ability to work alongside and train the top level executives with your clients in a manner that is professional and effective at the same time. My experiences in both healthcare and manufacturing sound like they'd fit well with your client base as well."

  15. 15.

    With our diverse range of clients here at The Brattle Group, are there any specific areas of intellectual property law that interest you the most?

      For this question, be open and honest with your interviewer in talking about where your interests fall within your legal practice. This will better help them assess where and how you will fit with the team and best align you with the right clients if you are hired for the position. Do your research on The Brattle Group to find out if there are any particular areas that they specialize in and be sure to read the position description in detail when you apply to pick up on any cues for what they may be looking for in this hire and use that knowledge to your advantage.

      Ryan's Answer #1

      "While I have a broad range of skills as a paralegal in intellectual property, I have loved working with trademarks for some very high profile clients. Being a sports fan, I have helped in the registration process for two major sports teams in their trademarking of their logo."

      Ryan's Answer #2

      "Since I start practicing law during the advent of the internet age, I became very adept at representing and litigating cases involving illegal distribution of copyrighted materials. My experience has involved me working with musicians and authors on their material being used illegally. My experience in this realm would help me bring unique experiences and expertise to the team here at The Brattle Group."

  16. 16.

    If hired here at The Brattle Group, what transportation industries would you feel most comfortable working in? Which industries would you feel you need more education/experience in?

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  17. 17.

    In our world here at The Brattle Group, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?

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  18. 18.

    We value accountability at The Brattle Group. If a customer sent a formal complaint about an interaction with you, how would you handle it?

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  19. 19.

    Talk about a time that you successfully educated another individual or group in your area of expertise. What made your educational experience effective?

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  20. 20.

    Would you say that you are a goal oriented person on the job? Why would you say that?

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  21. 21.

    In what ways would our clients here at The Brattle Group benefit from your knowledge and services?

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  22. 22.

    Do you have any particular areas of wage and hour laws that particularly interest you?

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  23. 23.

    What do you feel is the most important skill that you possess that makes you effective in the litigation/arbitration process?

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  24. 24.

    In this role with The Brattle Group, working with regulatory bodies in many different industries will be imperative. What regulatory bodies have you reported to during your time working in compliance?

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  25. 25.

    What importance do you feel market research plays in product pricing? What research methods are you familiar with that you could help bring to our clients here at The Brattle Group?

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  26. 26.

    What are some of the bigger energy sustainability projects that you've been a part of during your career or training?

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  27. 27.

    What roles are you comfortable assuming in working as part of a larger team?

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  28. 28.

    Part of our consulting business here at The Brattle Group is advising clients on new technology and advancements in environmental engineering. When have you had to learn and implement new technology during your career?

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