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Thai Airways International Public Interview
Questions

30 Questions and Answers by Ryan Brown

Question 1 of 30
At Thai Airways International Public, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
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How to Answer
If you are familiar with Thai Airways International Public Co. Ltd. prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.
30 Thai Airways International Public Interview Questions
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  1. At Thai Airways International Public, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  2. Tell me about any airline related training that you have been through.
  3. Do you have any formal training in First Aid or CPR?
  4. Have you received training on how to handle an in-flight emergency?
  5. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  6. In order to work for Thai Airways International Public you are required to pass a criminal record check. Are you comfortable accommodating this?
  7. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  8. Employees of Thai Airways International Public are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  9. Why are you the best choice for Thai Airways International Public?
  10. All employees of Thai Airways International Public are expected to wear a uniform to work. Are you comfortable with this policy?
  11. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  12. List the top 3 skills that will make you an ideal team member at Thai Airways International Public.
  13. What do you hope to gain most from your time with Thai Airways International Public?
  14. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  15. When have you had to shift your priorities in response to sudden changes?
  16. How does this position fit into your career goals?
  17. If you could start your career over again, what direction would you take?
  18. How do you get along with others at work?
  19. Rate your communication skills from 1-10 with proper examples backing your given rating.
  20. Personality fit is important to us at Thai Airways International Public. How would you describe your personality?
  21. What work situations excite and motivate you?
  22. Tell me about a time when communication became an issue when working on a team.
  23. What are your salary expectations?
  24. When you suffer a setback, how does that emotionally affect you and your work?
  25. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  26. Where do you see yourself five years from now?
  27. What experience do you have using team-based messaging applications?
  28. How do you determine priorities when you have multiple tasks at hand?
  29. How will you earn the trust of your coworkers?
  30. What unique qualities about yourself would you bring to our company?
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15 Thai Airways International Public Co. Ltd. Answer Examples
1.
At Thai Airways International Public, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
If you are familiar with Thai Airways International Public Co. Ltd. prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.

Ryan's Answer #1
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Ryan's Answer #2
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
2.
Tell me about any airline related training that you have been through.
Regardless of any industry related training that you have been through, you will need to complete training specific to Thai Airways International Public Co. Ltd..

If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.

Ryan's Answer #1
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
Ryan's Answer #2
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
3.
Do you have any formal training in First Aid or CPR?
First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.

Ryan's Answer #1
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
Ryan's Answer #2
"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."
4.
Have you received training on how to handle an in-flight emergency?
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

Ryan's Answer #1
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
Ryan's Answer #2
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Thai Airways International Public Co. Ltd.."
5.
As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.

Ryan's Answer #1
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me."
Ryan's Answer #2
"I am available for a wide range of hours, and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
6.
In order to work for Thai Airways International Public you are required to pass a criminal record check. Are you comfortable accommodating this?
A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

Ryan's Answer #1
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."
Ryan's Answer #2
"I am able to complete a full criminal background check as well as any drug testing, or other background checks that you require."
7.
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

Ryan's Answer #1
"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Ryan's Answer #2
"I am new to my career so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."
8.
Employees of Thai Airways International Public are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.

Ryan's Answer #1
"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with very strong references who will be happy to speak to you about my reliability and dedication on the job."
Ryan's Answer #2
"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Thai Airways International Public Co. Ltd.."
9.
Why are you the best choice for Thai Airways International Public?
What makes you the best candidate for Thai Airways International Public Co. Ltd.? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

Ryan's Answer #1
"I feel that I am the top candidate for Thai Airways International Public Co. Ltd. because I already bring 5 years of industry experience. My customer service skills are unmatched and I am fluent in 3 languages which allows me to communicate smoothly with a large range of customers."
Ryan's Answer #2
"As you can see, I am invested in this interview process with Thai Airways International Public Co. Ltd., and will bring this same level of dedication to you if I am hired. You won't be disappointed."
10.
All employees of Thai Airways International Public are expected to wear a uniform to work. Are you comfortable with this policy?
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Thai Airways International Public Co. Ltd..

Ryan's Answer #1
"
Ryan's Answer #2
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
11.
As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

Ryan's Answer #1
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."
Ryan's Answer #2
"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency my first course of action is to ensure the passengers are prepared."
12.
List the top 3 skills that will make you an ideal team member at Thai Airways International Public.
When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests listed in the company's job description. Which skills do you possess that are the most helpful for this role with Thai Airways International Public Co. Ltd.?

Ryan's Answer #1
"I see that your job description requests candidate who are organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Ryan's Answer #2
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
13.
What do you hope to gain most from your time with Thai Airways International Public?
The interviewer would like to see that you are wholeheartedly interested in working for Thai Airways International Public Co. Ltd.. What are your hopes and expectations from your time with Thai Airways International Public Co. Ltd.? Talk to the interviewer about the ways you feel you would benefit from this position.

Ryan's Answer #1
"After reviewing the culture and mission of Thai Airways International Public Co. Ltd., I feel that I would be able to find a long term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
Ryan's Answer #2
"What I hope to gain most by working with Thai Airways International Public Co. Ltd. is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
14.
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have faced an unexpected difficulty. How did you handle the situation?

Ryan's Answer #1
"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deep for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
Ryan's Answer #2
"I face unexpected difficulty frequently in my current position. The company is in financial strain and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."
15.
When have you had to shift your priorities in response to sudden changes?
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you are able to respond in a professional manner when it comes to sudden changes.

Ryan's Answer #1
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
Ryan's Answer #2
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I am able to roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
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