TIAA Mock Interview
Practice 28 TIAA interview questions covering financial services, retirement planning, and client-focused values.
Question 4 of 28
When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
After researching TIAA, do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed."
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Anonymous Answer
I would always prefer to work face-to-face with my clients. That way I can see their reactions firsthand.
Marcie's Feedback
Great! But why do you enjoy seeing their reactions? So you can interact further and provide them with solutions? So you can build meaningful relationships? Talk more about why you prefer face-to-face versus a background role. Be honest so the interviewer learns your preferences, but also try to align them with what the role entails so you sound like a good fit to the interviewer. Nice job!
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Prepare for TIAA's values-based interviews and technical financial services questions.
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