TIAA Mock Interview
Practice 28 TIAA interview questions covering financial services, retirement planning, and client-focused values.
Question 11 of 28
Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
No matter which Insurance company you work for, the client contracts and policies will likely be full of detail and be difficult to understand, for the typical layman.
Take the interviewer through your process when it comes to explaining contracts and policies to your customers. Assure the interviewer that your communication skills are solid.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section, before they sign, and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy to understand method."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Yes, insurance contracts can absolutely be difficult to understand! I do not want to assume that a client is struggling so I will let them go through the contract on their own pace and then encourage questions through all steps in the process."
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Jaymie
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Anonymous Answer
They can be confusing. So, I am careful to take each portion and explain, simplify, ask questions, and document the conversation, before going on to the next section.
Marcie's Feedback
Nice! Do you go page by page or section by section? Do you paraphrase the information? How do you confirm the client understands before you move on? Would you say that you're adept at simplifying complex concepts so the layman can understand them? If so, remind the interviewer of this skill. End your response by discussing why it's so important that your clients understand their contracts and explaining that you always make this a high priority. Good job!
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