"Given that Stripe's products are technical and complex, I'm sure there will be times when either I or a coworker will become confused and won't give completely accurate advice to a customer. My hope is that our team will be close-knit so that we can support and help each other. In this situation, I'd first make sure that I'm accurate in my observation that they are incorrect. If this turns out to be the case, I will point this out to them in a friendly and non-judgmental manner while we are alone. I'll then spend some time showing them the correct steps and offer to help them communicate it to the customer if they need. Ultimately, we are all working together to help Stripe's customers, so we need to be there for one another."