"I think one of the best ways to retain clients is to continually refine the company's onboarding process. I think this process shouldn't only be about showing the new client how to do things and where to go, but it should really focus on how they will derive value from your products. The emphasis should be on how our products solve their problems and showing them how to make that happen. I believe this strategy helps to ensure the client's satisfaction. Outside of onboarding, I believe part of my role as account support at Stripe will be to pass along client feedback to my manager and other teams so we can continually improve the products themselves. I believe that when customers know that a company is listening to them and consistently making product changes to improve their experience, they will be happier and more apt to stay with the company."