"I think the most important thing to remember after making a mistake is that it's a great chance to learn. Whenever I do make an error, I try my best to fix it and then carry away the lesson I learned from it. For example, when I first started in customer service, I once called a customer who lived on the west coast, which was three hours behind me (I was located on the east coast). Having arrived bright and early to the office, I called him first thing at 8 am about an issue that I wanted to resolve for him. When he groggily answered and said hello, all of a sudden I realized that it was 5 am for him! I felt so bad for waking him and for being so unprofessional! I apologized profusely and asked him to call me back at a better time. From that point forward, I bookmarked a page on my browser that allowed me to see what time it was wherever I was calling, and I always checked it before making a call. I realized how important timing was when making a phone call to a customer, and I have never forgotten it."