"I think one of the top qualities necessary to fulfill this role is to be a great listener. I've learned in past customer service roles that it's crucial to really listen to the customer so that you know what problems and issues they are tackling. This allows you to then provide the best solution possible for them. Outside of listening skills, being a strong communicator and personable are also very important qualities to have as an account support representative. Once I've identified the client's pain points, I communicate the solution - which is sometimes complex and highly technical - in a clear and concise fashion. And I do so in a friendly and helpful manner so that the customer and I continue to build a meaningful and trusting relationship."