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Securitas Security Systems Interview
Questions

30 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Security Services    

Question 1 of 30

Have you ever had to deal with an assault on the job; either towards you or another person? If so, what action steps did you take to diffuse the situation?

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1.

Have you ever had to deal with an assault on the job; either towards you or another person? If so, what action steps did you take to diffuse the situation?

The interviewer would like to know more about the types of situations that you have had to deal with, on the job. If you have ever had to deal with an assault or violent situation on the job, take some time to walk the interviewer through the steps that you made. The idea here is to give a brief overview. Avoid going into too many details; thus, losing the attention of the interviewer.

If you are newer to your career or have never had an experience like this, take some time to talk to the interviewer about what steps you would make. Since you may not have training in this, rely on your instincts.

Rachelle's Answer #1

"I have had to deal with one violent incident on the job when working security for a bank. There was a potentially armed robber on premise. The first thing that I did was follow the banks' RAID procedures, which states that we are to follow the instructions of the armed robbers. One the event was over, I asked a civilian to call 911 while I checked on the wellbeing of the small group of people in the building, reminding them they were safe, and that it would be okay. When the police arrived, I gave a detailed description of the offenders and completed the necessary paperwork. It was important to me that I help everyone to remain calm and that I was as helpful as possible once the police arrived."

Rachelle's Answer #2

"I have been lucky enough never to have faced an assault or violent situation on the job. If in this type of situation, I would follow my security training, while being keenly aware of everything around me so that I could give a helpful police report after the incident. I believe the most important thing to do during a situation like this is to remain as calm and level headed as possible."

2.

What type of security training have you received in the past?

Walk the interviewer through any security training that you may have received from a previous security services position. Your coursework may be on your resume; however, the interviewer is not asking for another bulleted list. They want you to bring the training to life for them. Discuss which training you excelled in, which coursework was your favorite, or how you finished top of the class!

If you are new to your career and without any formal training, that is okay too! Avoid leading with the negative (I don't have...) and, instead, lead with the positive and mention how you have taken the initiative to self-teach online for instance.

Rachelle's Answer #1

"In my previous role, I received excellent training in police support services, which was an exciting opportunity. I was able to learn a lot about the logistics surrounding monitoring public areas and responding to lower-priority calls. I look forward to additional training with Securitas Security Systems as I am keen to grow in my security services career."

Rachelle's Answer #2

"Since applying to Securitas Security Systems I have taken the initiative to take an online course on security basics. I have learned the fundamentals of security services, safety, and best practices. I am eager to learn much more through your formal training program."

3.

Do you have experience monitoring a CCTV system? What do you know about CCTV technology?

CCTV is short for 'closed-circuit television.' CCTV is, essentially, video surveillance. A working CCTV system relies on the use of video cameras to transmit a signal to security monitors, allowing security professionals to monitor a particular area by video; whether on or off-site.

Briefly break down the experience that you have with CCTV technology, being sure to express to the interviewer that you are capable when it comes to learning and effectively using new security technology.

Rachelle's Answer #1

"I currently have five security clients, and four of them have highly technical, integrated CCTV systems; some that transmit video to an on-site monitor and some that also have cloud integration, so the video stream is accessible in real-time from anywhere in the world. I was fully trained on these systems in a short time and am confident in my ability to learn the methods used by your clients."

Rachelle's Answer #2

"I am aware that CCTV transmits video surveillance to a monitoring location, allowing security services professionals to view one or many different areas of a building or premise at one time. I am tech savvy, having even installed a home alarm system for myself at one point. This experience makes me confident in my ability to quickly learn these systems used by Securitas Security Systems and your clients."

4.

What would cause you to lose your temper on the job?

As a security professional, it is crucial that you maintain control and poise each day. By doing so, you command authority and build trust. With that said, the interviewer knows that everyone has their threshold, and no day in the security industry is the same.

Provide an example of what may cause you to become upset but assure the hiring authority that you would never lose your temper at work. You can mention any techniques and tricks that you apply to ensure an even-keeled temperament.

Rachelle's Answer #1

"I have seen other security professionals lose their temper, and it always seems highly unprofessional. I have never lost my temper on the job because I feel that the better way to command respect is to be collected and poised. If I were to lose my temper on the job, it would have to be in the midst of a very high-stress, aggressive situation where I am in a corner, and safety threats were present; whether against me or anyone else."

Rachelle's Answer #2

"I cannot think of a scenario where I would lose my cool on the job. With that said; I have zero tolerance for violence or threats against other people. If faced with a situation of violence, I would use full force to stop the situation. Typically, I have a very calm and collected personality. If I feel my blood pressure rising, I remind myself that the most emotional person in any given situation is most likely to lose. This reminder keeps me in check."

5.

Do you have a long-range career objective in security services?

Securitas Security Systems has many available options when it comes to growing your career within their organization. If you are not sure of the opportunities available to you, visit their careers website, and search around their current openings. By doing this exercise, you can learn a lot about what will be available to you now, and in the future.

One of the objectives of this question is for the interviewer to get an idea if this role and industry are a long-term fit for you. Be open with the interviewer about your ambitions within Securitas Security Systems on a short and long-term basis. Share what promotions you hope to eventually receive and discuss what you wish to learn from being a part of their organization.

Rachelle's Answer #1

"I am a committed employee, as you can see from the six years I have spent with my current company and the five years tenure in the role before. Now, I am looking to make a long-term career change into a company like Securitas Security Systems that offers more growth opportunities within security services. While browsing your website, I set my eyes on a Corporate Security Officer Trainer opportunity. This role is one that I would like to earn my way into, over the years, with your support."

Rachelle's Answer #2

"My long-term goal within security services is to move into a field-based training role; ideally working with new security recruits. That said, I know there is a long way to go to get there, so my initial goal is to earn a senior security guard opportunity. I love that you advertise promoting from within, and I look forward to the opportunity to rise through the ranks here at Securitas Security Systems."

6.

Tell me about one challenge that you overcame in your last position.

Try answering this question in three parts. First, outline for the interviewer what the situation was that you needed to overcome. Second, talk about the action that you took to overcome the challenge. Third, mention the positive results of the steps you took. Keep your story easy to follow and avoid using technical terms, names of colleagues, or insider information that the interviewer may not know.

Rachelle's Answer #1

"The biggest challenge I overcame in my previous position was the lack of training. I had some security experience; however, never in the armed vehicle sector. At first, this lack of training made doing my job feel very uncomfortable, but as I became more confident in my role, I learned what an asset I could be in the security industry. By taking my training into my own hands, asking for help from seasoned employees, and getting my hands on some great online resources, I trained myself in everything that I needed to know. Now, as a result, continued education and exceptional training are factors that I specifically look for from my next employer."

Rachelle's Answer #2

"While attending university, I had an incredibly tight schedule that rarely allowed me to get from class to class on time. Since I did not want to drop classes or change my schedule around, I decided to speak with my professors about my dilemma. We agreed that I could leave each class just 5 minutes early so that I could arrive on time to the next. By having this open conversation with my professors, they knew that I was not a disengaged student but, in fact, one that cares."

7.

Of all the career options at Securitas Security Systems which is most interesting to you?

The purpose of this question is for the interviewer to gain assurance that you are interested in growing with their company over time. Before your interview, take some time to comb through the Securitas Security Systems careers website, making a note of any positions that may be of interest to you in the future. If anything catches your eye, read the job description, and learn a bit about what you would need to do to land a promotion into this role down the road.

Rachelle's Answer #1

"I see that you are hiring for a high profile security guard to work on behalf of a luxury goods client. The bulk of my experience has been on jobs such as shopping mall or evening premise patrol. I would love to work my way into a role like this with more hours and responsibilities. I read that you require a Police Foundations or Law & Security diploma for a position such as this one. This education is something I am eager to complete over time so that I can earn similar roles in the future."

Rachelle's Answer #2

"I am interested in being a loss prevention officer in a team lead function where I train and mentor other security services professionals. I see there are many opportunities to grow within Securitas Security Systems and this is just one of the many career options that I found fascinating when combing through your careers page."

8.

At Securitas Security Systems, we aim for our name to be synonymous with integrity, and trust. How will you contribute to this goal?

This question is your opportunity to show the interviewer that you are their top choice for this role! Think of this inquiry as a variation of 'Why should we hire you?'

The hiring authority would like to know how your characteristics and work ethic will align with the goals and mission of their company. Take some time to comb through the Securitas Security Systems website to learn about the ways that this employment opportunity will be mutually beneficial.

Rachelle's Answer #1

"I will contribute to your company goals by being attentive in my training, making moral choices, doing what is right, and being a reliable and professional representative of the Securitas Security Systems name each day. Your organization has a solid reputation in our area, and I will do everything I can to uphold this excellent reputation."

Rachelle's Answer #2

"I am seeking employment in the security services industry; however, not with just any company. I was thrilled to read through Securitas Security Systems reviews online from clients and employees alike. Your reputation certainly is one of integrity and trust. I will contribute to this goal by taking your mission statement to the heart rather than treating this as 'just a job.' This opportunity would kickstart my career, and I would be a dedicated employee from day one."

9.

As a security professional for Securitas Security Systems you will be required to submit daily reports. Tell me about your writing skills and communication.

It's essential to Securitas Security Systems that you are a skilled communicator; especially when it comes to dealing with their clients and creating your daily reports. You could mention any courses you have taken in communication, journalism, or writing. Or, if you have on-the-job training in report writing, it would be smart to mention. Lastly, you could tell a story or give a specific example of a time when your communication skills improved a workplace situation. If you have a sample of your written communication, from a previous report you created, you can certainly bring that example with you if this does not breach any confidentiality agreements.

Rachelle's Answer #1

"In my current role I have checklists that I need to fill out every hour. In addition to this, I create a 300-600 word report at the end of every shift outlining any interactions that I had, any unusual activity, and the actions that I took. It's important that I log the time of these incidents and any small yet important details that may arise. My current supervisor often comments on how well laid out and clear my reports are. I take pride in my communication skills; both oral and written."

Rachelle's Answer #2

"I have a lot of experience with writing reports, from my time in university. My writing skills are strong, and I have taken coursework in report writing for business. I believe that great communication requires clear wording, the provision of important details, and the omission of unnecessary words or moot information."

10.

Tell me about any customer service training you have received.

Securitas Security Systems knows that exceptional security services are all about customer service and the level of service they provide to each of their valued clients.

Walk the interviewer through any formal customer service training you have received in the past. Maybe you have worked in retail, or hospitality where you received on-the-job training on how to relate to a customer, be helpful, properly greet people, or diffuse conflict. Maybe you have trained yourself by reading books on the subject, listening to podcasts, or reading articles online.

As well trained as you may be, it's also essential that you show the interviewer your continued interest in bettering your customer service delivery. If you are not sure about the training you will receive with Securitas Security Systems, you can ask for specifics.

Rachelle's Answer #1

"I would love to know more about the customer service training that you offer at Securitas Security Systems. I have a great instinct when it comes to delivering customer service; partly due to my personality but also because of the excellent training I received in my last security position. I can confidently read a person, discover their needs, and uncover ways that I can help."

Rachelle's Answer #2

"I am newer to my career so I cannot say that I have received any customer service-specific training; however, I have listened to podcasts on the subject - primarily 'The Modern Customer' podcast. I would be happy to take any training that you recommend and would like to learn more about the training offered here at Securitas Security Systems. I look forward to serving your valued clients."

11.

What would you do if a civilian called you a racial slur or another derogatory term, while you were patrolling?

It is critical, in the security services industry, that you remain in control at all times. For this reason, the interviewer at Securitas Security Systems is looking for signs or red flags indicating that you may be short tempered. Even in terrible and uncomfortable situations, you cannot let your feelings or emotions get the better of you. Discuss what you would do if you felt verbally attacked while on patrol, by a random passerby (This example is not referring to a situation where there is an actual safety threat). If this has happened to you in the past, you can use your real-life example.

Rachelle's Answer #1

"From my experience, I have been called racial slurs and other derogatory terms like 'rent-a-cop' for instance. When people see a uniform but know that you are not a police officer, they sometimes like to push the envelope and see what they can get away with doing. I continue in my job and ignore them unless they become a safety threat."

Rachelle's Answer #2

"If someone were to be rude, I would ignore them. My job is to protect people, my clients' premises, and their belongings. It's not my job to care what other people think of me. Keeping my cool, and never internalizing a rude comment, is always the best choice."

12.

Are you aware of the sectors for which we provide security services? Please list at least three.

The hiring authority would like validation that you have researched Securitas Security Systems before your interview. Comb through their company website and Wikipedia page, taking special note of any 'Services' sections, and companies they highlight as valued clients. You should have a good understanding of what they do, who they serve, and within which industries before attending your interview.

Rachelle's Answer #1

"I have researched Securitas Security Systems a great deal before coming here today. You serve a significant range of sectors, including banking, healthcare, and special private events. I have experience in security services for events and festivals, and I look forward to expanding my knowledge into other esteemed areas of security."

Rachelle's Answer #2

"The security services that you offer range from security guards to mobile patrol, event security, and even technical security solutions. From my research, and what I understand, you serve clients such as (list a couple of current clients from their website)."

13.

Securitas Security Systems believes in continued education opportunities. If given a chance to expand your training on any security services topic, which would you choose?

When a potential employer mentions continued education opportunities, chances are, you're in a great place! Think about the future career opportunities that you would like to see with Securitas Security Systems and then draw a line between that goal, and what you need to learn to get there. Be sure to express excitement for continued education, and opportunities to expand your career.

Rachelle's Answer #1

"I appreciate that Securitas Security Systems offers educational and training opportunities to employees! If given the opportunity to expand my knowledge in any specific area, I would choose to learn more about AI, Machine Learning, and Robots in Security. I believe this is where a significant focus will be very soon when it comes to security services."

Rachelle's Answer #2

"I am eager to carve out a successful career in the security services industry, and so I would choose to begin with the fundamentals of patrol and emergency response. I feel that with the right basics, I can grow an excellent career with Securitas Security Systems."

14.

Employees of Securitas Security Systems must pass a series of background checks including criminal, drug, and credit. Are you willing to comply?

For reasons that you are already aware, anyone hired for a security services position needs to comply with a robust vetting process. The hiring authorities at Securitas Security Systems must be very cautious on who they hire; for the safety of themselves, their clients, and the general public.

As a security professional, you will be working with the public and with vulnerable individuals. Assure the interviewer that you are most willing to comply with any form of background check they require. If possible, bring a copy of a recent police background check with you to your interview. Although this action will not be everything the interviewer needs for your file, this will show initiative.

Rachelle's Answer #1

"I am ready and willing to comply with any background check required. My record is clean; I have a strong credit history and am drug-free. I brought with me a copy of my recent police check that you are free to add to my candidate file."

Rachelle's Answer #2

"I am willing to comply with any background and security check required. I have nothing to hide and am excited to begin my security services career with Securitas Security Systems."

15.

Have you worked in cash protection services of any kind?

Cash protection services can include:

- Armored truck transport
- Cash vault services
- Bank or financial premise protection
- ATM services, and more

Walk the interviewer through any experience you may have in this area by outlining who your clients or employers have been, perhaps the amount of money you were responsible for, and how many years experience you bring. If you lack experience in cash protection services, mention that you are keen to learn and train in this area of security services. Highlight the fact that you are trustworthy and honest; two essential traits required to work in a cash protection services based role.

Rachelle's Answer #1

"For the past six years I have worked for an armored car service, providing cash protection services for a variety of banks in the area. I have moved significant amounts of cash successfully over the years; with zero incident or discrepancy."

Rachelle's Answer #2

"I am new to the cash protection services industry; however, I have firearm training and have worked in a customer service role for a bank where I received formal RAID training. I am eager to take this existing knowledge and apply it to this role with Securitas Security Systems."

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30 Securitas Security Systems Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Have you ever had to deal with an assault on the job; either towards you or another person? If so, what action steps did you take to diffuse the situation?
  2. What type of security training have you received in the past?
  3. Do you have experience monitoring a CCTV system? What do you know about CCTV technology?
  4. What would cause you to lose your temper on the job?
  5. Do you have a long-range career objective in security services?
  6. Tell me about one challenge that you overcame in your last position.
  7. Of all the career options at Securitas Security Systems which is most interesting to you?
  8. At Securitas Security Systems, we aim for our name to be synonymous with integrity, and trust. How will you contribute to this goal?
  9. As a security professional for Securitas Security Systems you will be required to submit daily reports. Tell me about your writing skills and communication.
  10. Tell me about any customer service training you have received.
  11. What would you do if a civilian called you a racial slur or another derogatory term, while you were patrolling?
  12. Are you aware of the sectors for which we provide security services? Please list at least three.
  13. Securitas Security Systems believes in continued education opportunities. If given a chance to expand your training on any security services topic, which would you choose?
  14. Employees of Securitas Security Systems must pass a series of background checks including criminal, drug, and credit. Are you willing to comply?
  15. Have you worked in cash protection services of any kind?
  16. What are the three most essential steps in securing and controlling a building or premise?
  17. Walk me through your experience with firearms. On a scale of 1-10, how comfortable are you around firearms?
  18. As a security guard, how do you spend your downtime, on the job?
  19. Are you familiar with IP based video systems, and other new security technologies?
  20. Do you have current certification in First Aid, and CPR?
  21. Tell me about a time when you acted with integrity when nobody was around to know otherwise.
  22. Our security services team must be physically fit and able to react in situations requiring a fast response. How do you ensure peak fitness and performance?
  23. Whether you were caught or not, have you ever committed a crime?
  24. Security is a 24/7 service. What are your preferred hours?
  25. With many options available in security services, why do you want to work for Securitas Security Systems?
  26. Have you ever been fired from a security-related job?
  27. When I call them, what will your references say about your communication skills?
  28. What do you know about the workplace culture here at Securitas Security Systems?
  29. I am interested in knowing more about the job movement on your resume. Why did you leave your last position?
  30. The security services industry ever-changing. How do you remain up to date on security-related trends and topics?
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