MockQuestions MockQuestions
Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

SecureWorks Interview
Questions

28 Questions and Answers by Ryan Brunner

Published December 13th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
Talk about your previous user interface design experience in detail. Why do you feel that this experience will translate well to this role with SecureWorks?
View Answers
How to Answer
While your interviewer can get a good sense of your experience from your resume, they are looking for you to talk in details about your experiences in UI design in your previous work. While explaining your previous experience, be sure to highlight the skills that you developed that will help you be successful in designing new products with SecureWorks. Prior to your interview, be sure you research and are family with the products that SecureWorks puts out.
28 SecureWorks Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
  1. Talk about your previous user interface design experience in detail. Why do you feel that this experience will translate well to this role with SecureWorks?
  2. Here at SecureWorks, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?
  3. How have you handled obstacles that you've faced during information gathering processes in your time as a technical writer?
  4. What experience do you have in the different types of software maintenance?
  5. SecureWorks embraces an Agile environment. Explain your experience in Agile methodologies and why you think it is important.
  6. What unique values can you bring to SecureWorks in your user experience design skills?
  7. Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?
  8. Here at SecureWorks, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?
  9. Do you consider yourself stronger in C++, C#, Java, or Python?
  10. What SDLC models are you familiar in working with?
  11. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for SecureWorks, and why?
  12. How do you ensure that you have a healthy work-life balance in your career?
  13. Do you have experience working with different CASE tools? If so, what do you have experience with?
  14. Do you have experience working with data in a cloud computing environment?
  15. What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?
  16. Walk me through your experience in enterprise software sales, and complex sales cycles.
  17. The next cloud engineer that we hire here at SecureWorks needs to be able build a system that can handle a high amount of traffic. How would you test our system's ability to handle large amounts of traffic?
  18. Tell me about a time your manager changed the scope of the project in the middle of it. How did you deal with it?
  19. We are looking for innovators to join us here at SecureWorks. Where have you brought innovation in automation to a process in your career?
  20. In a technical support role here at SecureWorks, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
  21. In your current work, what are the important steps you take in the data validation process?
  22. How do you feel cloud computing has positively impacted the software industry?
  23. What software analysis and design tools do you have familiarity working with?
  24. If hired for this position at SecureWorks, what leadership skills would you bring to our team?
  25. What programming languages would you consider yourself fluent in?
  26. In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
  27. If you were asked to review a colleague's code that they had written, what key things would you look for?
  28. Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?
Suggested
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Software Developer
Web Developer
Web Architect
Computer Programmer
Computer Scientist
15 SecureWorks, Inc. Answer Examples
1.
Talk about your previous user interface design experience in detail. Why do you feel that this experience will translate well to this role with SecureWorks?
While your interviewer can get a good sense of your experience from your resume, they are looking for you to talk in details about your experiences in UI design in your previous work. While explaining your previous experience, be sure to highlight the skills that you developed that will help you be successful in designing new products with SecureWorks. Prior to your interview, be sure you research and are family with the products that SecureWorks puts out.

Ryan's Answer #1
"Ten years into my career out of college, I consider myself very blessed to have such a well rounded background in user interface design. I have experience designing cutting edge mobile app designs, website design, video game design and software design. Here at SecureWorks, your education software would greatly benefit from my creative designs to be user friendly and appealing to educators, parents and students and I'd love to bring these skills to work for you."
Ryan's Answer #2
"While my experience in user interface design has really focused on web design over the past five years, I think my current skill set will benefit the team here at SecureWorks greatly. In my web design, I prepare mockups and wireframes for customers and have experience utilizing a lot of different resources in doing these. In the software world, I would love to use these same principles. As well, my web experience has really driven me to be user focused. In this role, a more user focused drive is required out of your user interface design and I would be able to bring that to the team here."
2.
Here at SecureWorks, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?
As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

Ryan's Answer #1
"As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."
Ryan's Answer #2
"In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at SecureWorks."
3.
How have you handled obstacles that you've faced during information gathering processes in your time as a technical writer?
To successfully document and write about software products, information gathering from subject matter experts will be a key part of your process if hired for this role at SecureWorks. As you have likely experienced during your career, the information gathering process can be one of the most painstaking processes within the life of a project. For this question, your interviewer is looking to hear what obstacles you have faced in this situation in the past and how you handled those situations. This will give them insight on how you will work as part of a larger team in handling these perceived obstacles if hired for this position.

Ryan's Answer #1
"Because the information gathering phase is a vital step in my finished projects, I take the time to meet as many credible sources as possible. This includes design engineers, automation engineers, product designers and many other folks and the biggest hiccup that I usually come across is coordinating time with folks that have busy schedules. To help minimize the total time frame for info gathering, I am very direct in my communications to key leaders that I want to meet with to finish a project and my directness is always taken well. Like any obstacle we face in our work, I find that being upfront and direct is the best manner for handling them."
Ryan's Answer #2
"I'd say that one of the more common obstacles that I have faced in my current role as a technical writer is a lack of expectations from the experts that I consult with through the process. To better this over time, I have created a set of general expectations that I provide to people ahead of our meetings that help them prepare information ahead of time. This approach not only helps me get more relevant information up front, but also helps speed the information process up significantly."
4.
What experience do you have in the different types of software maintenance?
As a reputable company, SecureWorks takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.

Ryan's Answer #1
"Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."
Ryan's Answer #2
"In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at SecureWorks, I also have experience performing perfective, preventative and corrective maintenance on software as well."
5.
SecureWorks embraces an Agile environment. Explain your experience in Agile methodologies and why you think it is important.
The interviewer would like to understand the depth of your knowledge in Agile. The interviewer would also like to know if you work well with team collaboration, are responsive to stakeholder needs, and can work well with team defined milestones. Give a specific example of your experience.

Ryan's Answer #1
"The majority of my experience has been in an Agile environment. For ten years I have been personally responsible for leading agile teams, and I have helped define team goals and milestones. This approach is important to me as I see how Agile methodology helps employees deliver better products in less time. In my current role, team productivity increased by 34% once we introduced an Agile environment, and our on-time project rate skyrocketed another 18%."
Ryan's Answer #2
"I especially want to work for SecureWorks because I have friends who have worked here before with really positive feedback on their experiences. I am looking for a positive work environment where I can stay for a long time to come."
6.
What unique values can you bring to SecureWorks in your user experience design skills?
While your interviewer has shown confidence in your technical abilities to succeed at SecureWorks as a UX designer, this question is helping them gain insight into your ability to see the big picture in the work that you do. As you think about the unique personal values that you would bring to the role, try and paint a picture of your work tying to the end user and how you can help make it more productive, enjoyable and satisfying for them.

Ryan's Answer #1
"I have really taken pride in my ability to add value to the business needs of the customers that I work with. During any design project, I take the time to work with end users to find their wants and needs out of the program. Then, as I create the UX design, I keep their needs at the forefront and do anything possible to exceed their expectations."
Ryan's Answer #2
"As you can see from my resume, I have formal training and experience in user experience research and I know that this would benefit the work that I would be doing here at SecureWorks if hired for this position. I pursued this additional training in my career because of my passion for the customer journey in the programs that I design."
7.
Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?
As a professional in the tech industry, you have likely had a project that failed, a promotion that passed you over or a meltdown occur at some point in time. Realizing that your interviewer fully understands and expects that failure happens, talk openly and honestly about a situation where you experienced failure or failed plans. Most importantly in your answer, focus on how you overcame the particular situation and discuss lessons that you learned moving forward that you can bring to this role at SecureWorks.

Ryan's Answer #1
"A couple of years ago in my first role as a UI designer out of college, my team was tasked with coming up with a very short notice proposal for a potential high end customer. With a week turnaround time, I set right to spending my time gathering information on the company to build a mock design. When the proposal was submitted, I found out that the potential customer scoffed at my idea and the customer went with another organization's proposal for their use. The biggest piece of feedback that I got was that the UI design just wasn't conducive to the type of customers they were expecting. From that point forward, whether it has been with short notice or long-term products, I take the time to communicate with key decision makers from clients to gather information for making my design as user friendly as possible."
Ryan's Answer #2
"Last year, I was working on a large scale project that put me face to face with a key customer. After traveling onsite with the customer to spend time with them, I exchanged contact information with two of the key decision makers. In the weeks following, I was sending them follow up emails with our business proposals and was getting frustrated at the lack of response from the clients. After my manager had questioned the viability of the potential customer, I picked up the phone and called them directly. It turns out that their responses back to me were being sent to a junk email folder that I neglected to consider. I apologized for the mistake, took action quickly and we came to a great agreement on future business together. After having a laugh about it with my boss, I now incorporate diligent communication follow ups both by phone and email with customers while also regularly checking all email inboxes."
8.
Here at SecureWorks, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?
To properly answer this question, make sure you understand the reasons why feasibility studies are important. In essence, a feasibility study helps to determine if conditions are right to implement a project. The study looks at economic, operation, legal and technical aspects of the project to determine if moving forward with the project is best for all involved. If you have experience in the studies, talk about a specific time that you utilized a study, the steps you took and explain why it was important to do in the end. Make sure that your interviewer walks away from the interview comfortable with your ability to utilize feasibility studies in your work.

Ryan's Answer
"I do have familiarity with feasibility studies throughout my career as a software engineer. On a current project that I am working on, we utilized a study to analyze if the project we were tasked with could use current technologies available to us while meeting a timeline for completion. On my end, I had to spend time researching the resources that were available, gauge their functionality and come up with a plan for action based on that. Where the project stands today, we are on pace for delivering a revolutionary system for a large security industry customer."
9.
Do you consider yourself stronger in C++, C#, Java, or Python?
Before your interview, do some research to understand what tech stack SecureWorks uses so you can best prepare and highlight your expertise. If you aren't as strong in one of the skills you feel is necessary, be sure to explain how you've used it and how you are growing your knowledge to become better. Be sure to be honest in your answer, as the company will likely test your strengths.

Ryan's Answer #1
"In my last company, we had a bit of an outdated tech stack and used C# and .NET. I found myself fully immersed in those technologies, but had a strong desire to learn more and become more familiar with modern technologies and how I can apply that in my career. That's what has me so interested in this role. Over the last year, I've taken courses in Java and C++, which I noticed you prefer. I've become proficient in the skills and in side projects, applied my increasingly strong knowledge. I'm probably strongest professionally in C# as that has been where my experience lies, but my passion and dedication is on the Java and C++ side, as I feel that's the more modern alternative. I'm excited about the possibility of applying that knowledge in a role at SecureWorks."
Ryan's Answer #2
"I am motivated and excited about this new opportunity because it will challenge me to grow in my (X) skills. I love soccer and enjoy spending time with my teammates. I am interested in continuing my education by studying (Y) to further my career."
10.
What SDLC models are you familiar in working with?
As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about SecureWorks by asking your interviewer which model they work off of.

Ryan's Answer #1
"During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."
Ryan's Answer #2
"In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at SecureWorks, can you expand on what models you use here in your software development life cycle?"
11.
Discuss a couple of software sales techniques. Which sales technique do you think is most effective for SecureWorks, and why?
The interviewer would like to see that you have researched SecureWorks, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could:

- Offer a short trial for free
- Have a great email marketing campaign showing off the features of your software
- Give product or software demos, but keep the short
- Sell pre-paid annual memberships

Perhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what SecureWorks is offering. Be ready to support your answer with facts.

Ryan's Answer #1
"I recently read that free trial offers can increase conversions by up to 25% and, because, SecureWorks has a straightforward product, I believe it would be very effective to allow people to try it for free for 14 days. The prospective customer would quickly see that it's simple to navigate and incredibly helpful."
Ryan's Answer #2
"Since there are so many customizable features that come with your product, I feel that the best sales technique would be a free 30-minute demo, followed up with a short trial period. I think it would be important for prospective customers to see the product in action, and how it would work for them, specifically."
12.
How do you ensure that you have a healthy work-life balance in your career?
In the fast paced world in software and technology development, heavy work loads and potential on-call duties have created a lot of burnout in professionals. Your interviewer is looking to hear that you are cognizant of the risks of burnout and that you do what is necessary to maintain your own personal health and well being and that of your family as well. While you can use this time to talk about personal interests or hobbies outside of work, try to focus on how these items help keep you refreshed for the work that you'll be doing for SecureWorks.

Ryan's Answer #1
"As I am passionate about my career as a UX designer, I am also passionate about my family. Any moments outside of work are spent coaching my kids traveling baseball teams in the summer months and then spending as many weekends as possible on the ski slopes. These activities help keep me active, physically fit and keep my mind centered on what it truly important in my life when work weeks get stressful."
Ryan's Answer #2
"Having watched many of my senior colleagues over time suffer from work burnout that has caused marital issues and health issues, I make it a priority to maintain a healthy balance between my work and my home life. My free time is spent in the outdoors with my wife, whether that be on the lakes and rivers fishing or biking around town. I consider myself fortunate to be considered for a position here at SecureWorks because I know that you put a focus on your employees maintaining this healthy balance because the organization realizes how important this is to be productive."
13.
Do you have experience working with different CASE tools? If so, what do you have experience with?
The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because SecureWorks is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

Ryan's Answer #1
"In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."
Ryan's Answer #2
"During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at SecureWorks."
14.
Do you have experience working with data in a cloud computing environment?
Over recent years, more and more companies are converting to cloud based computing services because the conversion allows them to save money and have better auditing trails. As a prospective data engineer with SecureWorks, your interviewer will be looking to hear that you are at least familiar with the concepts of working with cloud based data. Talk in details about the experiences you have while keeping your mind open to working with more in the future if hired with SecureWorks.

Ryan's Answer
"My current organization has been using Apprenda, a PaaS, that allows us to develop, test and maintain our software projects. I also have experience mining and converting data off of public, community and private cloud networks. If hired here at SecureWorks, I think I would bring a wealth of cloud based experience to the data engineering team."
15.
What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?
As your role with SecureWorks will look to help further their automate testing processes for new systems, you will need to have a good sense for when automation makes sense and when it does not. Reiterate your sense for this to your interviewer by sticking to the high level response that repetitive tasks, as are common with large software companies, are prime candidates for automation whereas one time test cases are not.

Ryan's Answer #1
"Having been in automation in both manufacturing for many years and now software for the last three years, a common misconception among people is that automation can help improve any situation and that couldn't be further from the truth. The amount of time, effort and resources that goes into an automation process makes it ideal for repetitive tasks and tests that have multiple data sets. If a testing process calls for unique and one time process, it would make the most sense to run that process manually."
Ryan's Answer #2
"I"n my current position, most of the automation testing that I design is in program sanity testing. These automated tests work great because they run on similar systems following changes in code to ensure that no bugs remain in the system. If our group of engineers are working on unique, one off type projects, my automation processes are not utilized."
View All 28 SecureWorks Questions and Answers
Sign up to access our library of 50,000+ Q&As,
plus coaches for one-on-one support, so you can interview more confidently.
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Software Developer
Web Developer
Web Architect
Computer Programmer
Computer Scientist
Disclaimer
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. Interview questions and answer examples and any other content may be used else where on the site. We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.